Research Analyst 1 resume example with 17+ years of experience
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated Analyst with professional expertise in utilizing client relation techniques, research analysis, quality management initiatives and leadership initiatives.
Highlights
Client relations
Public policy Background
Data collection and analysis
Exceptional organizational skills
Analytical thinker
Research analysis
Team leader
Expert in InfoShare
Project management
Creative problem solver
Business management expertise
Accomplishments
Effective team leader and change agent
Served as key contributing member to Leadership team.
Created new departmental procedures and assessed organizational training needs
Cooperated and provided emphasis for a successful transition from BPU Case Management system to InfoShare system.
Serves as member on the Board's Information Technology committee.
Conducted research which led to the development of InfoShare.
Improved client satisfaction by implementing a new user-friendly interface.
Responsible for Closed Case Report and Board order publication.
Implements solutions and systems adjustments to optimize results.
Develops and implements effective communication channels to provide information to all staff members
Experience
Research Analyst 1, 2012 to Current Logistics Management Institute – Newport News, VA,
Supervises and trains staff on the proposed procedures for scanning and uploading Board Orders.
Investigates, interprets and analyzes data from Board Orders to enter information in the Imaging Library by adding metadata for web posting.
Researches, analyzes and monitors various reports: Open and Closed Case Report, Orders of Extension report and the signed Board Order report to ensure the InfoShare System accurately reflects case status.
Identifies and implements solutions and systems necessary to optimize results
Coordinates the collection, reporting and dissemination of department performance data. Prepares supporting materials for presentations made by department executives to regulatory Commissioners. which entail summarizing legal and regulatory actions.
Researches and inputs relational system entries to interpret the type of filing being made, how it relates to the Board's structure and rules, and an understanding of other related data processing entries that need to be made according to guidelines and statues.
Investigates and researches data to cross reference descriptive information in the InfoShare system to ensure statutory deadlines at met by structured rules.
Supervises the maintenance of an Imaging Library; the organization of scanned documents and network sharing folders.
Compiles data for division directors and agency officials in accordance to regulatory changes or enactment of new regulatory policies.
Ensures Board orders and related materials accurately reflect the staff recommendation and only the appropriate attachments, and no confidential documents, are included with the Board Order for publication.
Serves as a member on the Board's Information Technology scanning committee to ensure processes are established, maintained and coordinated for scanning.
Provides analytical feedback on the development, improvement and implementation of the Board's database for the Case Management Office.
Supervised the maintenance of an Imaging library; instructed and trained staff on the procedures required.
Investigated, analyzed and coordinated complex information requests by Board staff, other regulatory agencies, and the public.
Processed requests for information through the use of the Case Management System Database and provided tracking information.
Navigated thoroughly through multiple screens of the Case Management System Database and provided information that has been requested.
Worked directly with the Bureau Chief on Open Public Records Act (OPRA) and acts as primary contact for those seeking information regarding Board Orders from 1985 to current.
Reviewed files for public viewing to ensure confidentiality of documents in accordance with statutory guidelines.
Conducted comprehensive review of orders to ascertain time frames mandated for compliance by the Board.
Analyzed, managed and updated large ranges of Excel spreadsheets to track the progress of Board Orders.
Assisted in ensuring transparency of agenda process and compliance with the Open Public Meetings Act by posting the agenda on the web site, in public locations, and providing it to email list.
Regularly analyzed agenda related documents and made system entries to accurately reflect action taken in the Case Management system.
Investigated, interpreted and compiled post agenda information in Case Management system by order issued and approved date with a synopsis of the matter on Board Agenda.
Ensured that all pertinent documents such as Initial Decisions, Initial Briefs, Reply Briefs, Comments and Stipulations are entered into the system and included in each case file for future reference.
Navigated through the Case Management system, cross reference descriptive information in the system, as some cases interact with each other, and identify information as necessary.
Senior Clerk Typist, 01/2003 to 01/2006 New Jersey Board Of Public Utilities NJBPU – City, STATE,
Distributed and sent mail to internal staff plus answered phones.
Back up coverage for the receptionist desk as needed.
Copied, faxed, filed memos, letters and legal documents as required.
Processed requests for information through the use of the Case Management System Database and provided tracking information.
Navigated through multiple screens of the Case Management System Database and provided information that has been requested as soon as possible.
Education
Masters: Science Health Care Management, Expected in 2011 Kaplan University - , GPA:
Science Health Care Management
Bachelors of Science: Business Management, Expected in 2008 Bloomfield College - , GPA: Business Management
Select One: , Expected in - , GPA:
Skills
Research Analysis, Client Relations, Microsoft Office Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Internet Research, Analytical Thinking, Change Implementation, Leadership, Service Quality Improvement, Staff Training,
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