Dedicated, hardworking with extensive experience. Versed in all areas of restaurant operations. The ability to lead and motivate employees. With the desire to manage a successful restaurant operation.
Skills
Leadership
Staff Management
Communication
Sales and Marketing
Self-motivated professional
Customer Service
Inspections
Attention to detail
Team-oriented
Creativity
Flexibility
Positive attitude
Work History
11/2018 to Current
RESAURANT MANAGERCardinal Village – Sewell, NJ,
Cross-trained existing employees to maximize team agility and performance.
Scheduling
Ordering
Inventory
Labor
Inspections
Onboarded new employees, including training, mentoring and new hire documentation.
Meeting needs of guest
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Prioritized and organized tasks to efficiently accomplish service goals
03/2018 to 12/2018
ServerTaco Bell – Killeen, TX,
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Greeted and maintained relationships with regular customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Created orders, documented special requests and folClaired up with kitchen personnel to foster top-quality service and minimize complaints.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Operated POS terminals to input orders, split bills and calculate totals
03/2009 to 02/2018
Restaurant ManagerKroger – Union, KY,
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Led and directed team members on effective methods, operations and procedures.
Carefully interviewed, selected, trained and supervised staff.
01/1990 to 03/2009
Convenience Store ManagerCarbel INC – City, STATE,
Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Completed daily paperwork, including reporting of sales, banking, payroll reporting, labor hours and miscellaneous financials, processing and determining any abnormal incidents or conditions.
Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
Managed inventory control, cash control and store opening and closing procedures.
Supervised guests at front counter, answering questions regarding products.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Education
Expected in 06/1984 to to
High School Diploma: Freeport High School - Freeport, IL, GPA:
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