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Reporting Analyst Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
I have experience with computers and data processing and interpretation in a variety of settings. I have extensive experience with MS Office, Word, Access, and Excel especially. I trained new employees on the job and designed training material for internal and external use. I am a notary public.
Highlights
  • MS Excel
  • MS Word
  • SQL
  • Ms Access
  • Editing
  • Technical Writing
  • Data Analysis
  • Educational materials design
Education
University of Texas San Antonio, TX Expected in 1995 MA : Curriculum and Instruction - GPA :

Curriculum and Instruction

University of Texas San Antonio, TX Expected in 1992 BA : English - GPA :

English

Accomplishments

My degrees are in English and Education. On several jobs as a data analyst, I took on projects to design training materials and to train new employees.

Experience
Assurant - Reporting Analyst
San Antonio, TX, 02/2013 - 07/2014
  • Prepared variety of different daily and weekly reports, i.e., cost-to-serve, CSAT, and daily team performance reviews using MS Word and Excel as well as specialized applications on company Sharepoint site.
  • Wrote and maintained instructional materials for new hires and cross-training referred to as LWIs (Local Work Instruction).
  • Ran attendance reports for multiple clients several times a day.
  • Gathered and distributed data for special requests from multiple sources.
Calamp Corp. - Inventory Specialist
Eden Prairie, MN, 09/2012 - 01/2013
  • Performed inventories at various stores that contracted with RGIS.
Ascension Health - Data Analyst
Neenah, WI, 09/2011 - 09/2012
  • Performed software beta-testing for various specialized data manipulation tools used by contractors on the ERPIMS project.
  • Migrated, tested, and loaded problem data submissions for the ERPIMS database.
  • Worked with data in various formats including text and MS Access.
  • Generated reports concerning progress of data testing and migration Performed data entry and manipulation for submissions not in proper format.
Ascension Health - Data Analyst
Niles, IL, 04/2009 - 09/2011
  • Performed software beta-testing for various specialized data manipulation tools used by contractors on the ERPIMS project.
  • Migrated, tested, and loaded problem data submissions for the ERPIMS database.
  • Worked with data in various formats including text and MS Access.
  • Generated reports concerning progress of data testing and migration Wrote training materials and SOP for project software.
  • Prepared process documents in preparation for ISO 9000 certification.
American Cast Iron Pipe Company - Technical Support Rep.
Raleigh, NC, 07/2008 - 02/2009
  • Provided technical support by phone for AT&T Uverse customers.
  • Solved technical problems for customers ranging from poor TV picture quality to complete loss of services.
  • Dealt efficiently with multiple departments to provide customers with timely solutions to their problems.
  • GAP: Previous position eliminated.
  • Worked two long-term temp assignments during that time.
  • One was for Volt Staffing and the other was for San Antonio Staffing.
Vizient - Systems Analyst
Worthington, OH, 04/2005 - 11/2007
  • Prepared and monitored telephone campaigns for the firm's San Antonio call center.
  • Analyzed trends and patterns in campaign results and sought ways to improve production and profitability.
  • Report generation, drawing information from the database through searches with very specific search parameters.
  • Generated reports and queries in Access database and Excel spreadsheets and compiled information to be presented to the Call Center Manager.
  • GAP: Previous contract lapsed.
  • Worked several temp assignments while seeking employment and accepted position with Linebarger, Gogan, Blair, & Sampson.
Aecom Technology Corporation - Business Analyst
Greenwood Village, CO, 07/2003 - 10/2004
  • Processed and uploaded highly technical data into the ERPIMS database.
  • Loaded, validated, and modified information submissions for the ERPIMS database.
  • Trained new employees assigned to the section to use the database and related software.
  • Maintained and updated the Data Loading section SOP.
Aecom Technology Corporation - Subject Matter Expert II
Jesup, GA, 07/2001 - 07/2003
  • Loaded, validated, and modified information submissions for the ERPIMS database.
  • Trained new employees assigned to the section to use the database and related software.
  • Maintained and updated the Data Loading section SOP.
Aecom Technology Corporation - Reader
Kenova, WV, 01/2001 - 07/2001
  • Graded various standardized tests in math and language arts from several different states.
Frontline Systems, Inc - Subject Matter Expert II
City, STATE, 08/1999 - 01/2001
  • Processed and uploaded highly technical data into ERPIMS database.
  • Loaded, validated, and modified information submissions for the database.
  • Created a multi-table Access database to serve as reference for data processing errors.
  • Built in queries and reports allowed for rapid access of information.
  • Trained new employees assigned to the section to use the database and related software.
  • Wrote and maintained the Data Loading section SOP.
Metrica, Inc - Subject Matter Expert I
City, STATE, 08/1997 - 08/1999
  • Processed and uploaded highly technical data into Oracle database.
  • Loaded, validated, and modified information submissions for the ERPIMS database.
  • Prepared a process document explaining the overall workings of the data processing software.
  • Wrote instructions for use of Structured Query Language (SQL).
  • Updated and edited training and resource materials and external and internal reference material.
  • Wrote Help Desk Standard Operating Procedure (SOP).
  • Gathered and updated material for the Electronic Data Loading SOP.
  • Wrote EDLSOP and distributed to staff members.
  • Created a multi-table Access database to serve as reference for data processing errors.
  • Built in queries and reports allowed for rapid access of information.
  • Created database of organizations, institutions, and businesses to which job announcements were to be sent (for HR use).
  • Familiar with a variety of office programs including word processing, desktop publishing, and database programs (Access, Oracle).
  • Familiar with SQL and HTML.
  • Confident-committed to professional excellence in the printed and published word.
  • Experienced researcher and editor.
Skills

Call Center, clients, data entry, data processing, database, editor, Instruction, materials, math, MS Access, Excel spreadsheets, Excel, office, word, MS Word, migration, Paralegal, SQL, Structured Query Language

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of Texas
  • University of Texas
Job Titles Held:
  • Reporting Analyst
  • Inventory Specialist
  • Data Analyst
  • Data Analyst
  • Technical Support Rep.
  • Systems Analyst
  • Business Analyst
  • Subject Matter Expert II
  • Reader
  • Subject Matter Expert II
  • Subject Matter Expert I
Degrees
  • MA
  • BA

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