LiveCareer-Resume

rental car agent resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dependable with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.

Seeking a position which utilizes my knowledge & experience to help accomplish company goals.

Skills
  • Maintenance Management
  • Contract Management
  • Receipt and refund issuance
  • Product promotion
  • Maintenance & Repair
  • Multitasking abilities
  • Responsible
  • Writing case histories
  • Customer and Service-Oriented
  • Reservations
  • Cleaning and sanitizing
  • Guest inquiries
  • Excellent work ethic
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Membership Inquiries and Renewals
  • Administrative and Office Support
  • Strong Analytical and Problem Solving Skills
  • Patient and Empathetic
  • Excellent Attention to Detail
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Proactive Self-Starter
Education
CERTIFICATE: SEX & DRUG ABUSE COUNSELING, Expected in 08/2013
STRATFORD CAREER INSTITUTE - Fort Riley North, KS,
GPA:
CERTIFICATE: CULINARY ARTS, Expected in 08/2009
LEEWARD COMMUNITY COLLEGE - Pearl City, HI,
GPA:
High School Diploma: , Expected in 10/2000
MOANALUA HIGH SCHOOL - MOANALUA HAWAII,
GPA:
Work History
RENTAL CAR AGENT, 01/2008 to 04/2009
M & F BankRaleigh, NC,
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Maintained clean and organized Rental vehicles.
  • Completed sales transactions, including all accepted forms of payment.
  • Optimized guest experience by inspecting properties prior to guest reservations, coordinating repairs and upgrades of vehicles.
  • Entered rental payment and late fee data into The Rental car database for management and bill paying.
  • Implemented rental asset processes, including cleanliness standards.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
TELLER, 01/2007 to 04/2008
Morris HospitalSeneca, IL,
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
HOSTESS, 01/2008 to 01/2008
CENTERPLATECity, STATE,
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Planned and executed 30-guest parties by organizing menus, spaces and special requests.
  • Documented reservations and communicated changes to guests.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
VET ASSISTANT/KENNEL ATTENDANT, 11/1999 to 02/2001
ANIMAL CLINIC WAIMALUCity, STATE,
  • Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Worked 3 to 8-hour shifts with oversight of 13 animals in kennels or holding pens.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Coordinated with vets on healthcare needs of each animal such as Dogs and Cats and strictly followed instructions.

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Resume Overview

School Attended

  • STRATFORD CAREER INSTITUTE
  • LEEWARD COMMUNITY COLLEGE
  • MOANALUA HIGH SCHOOL

Job Titles Held:

  • RENTAL CAR AGENT
  • TELLER
  • HOSTESS
  • VET ASSISTANT/KENNEL ATTENDANT

Degrees

  • CERTIFICATE
  • CERTIFICATE
  • High School Diploma

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