Team Building | Employee Engagement | Team Player | Staff Development | Coaching and Mentoring Excel, Word, and PowerPoint, with excellent communication and presentation skills
Remarketing Manager February 2013 to CurrentAlly Financial － Lewisville, TX
Manage a diverse group of associates and leading them to achieve success by providing leadership, feedback and having an open door policy for the team.
I was given the opportunity to manage three processes and three teams, which success has been proven within the first and second quarter.
Lead and supervise the Default Remarketing team to attain and exceeded monthly goals and minimize delinquency.
Achieved a decrease in delinquency and increase in team profitability and productivity during the second quarter of 2015 bringing in revenue of over $600,000 for the quarter in the Aftermarket department and an overall amount totaling over $1,000,000 between the Little Rock and Lewisville office.
Oversee all aspect of Aftermarket, Settlement and Post Sale Notice team including, back up for, Terminations and Post Repo Notice Team.
Establish a diverse work environment based on high standard of experience from different backgrounds that enables high customer service.
Responsible for decreasing loss of aftermarket products by contacting Dealers and Providers, requesting that the remaining premiums be returned to Ally timely.
Review and monitor Dealers for possible fraudulent activities pertaining to Aftermarket cancellations.
Conduct audit and peer reviews on associates work to ensure the task is done properly.
Ensure Post Sale Notices are within compliance and fees are accurate in order to provide accurate notices to the customer and avoid audits.
Ensure that Settlement, Surplus and Deficiency letters are accurate and within compliance.
Provide data pertaining to quarterly stats in Town halls with accurate numbers for shareholders and upper management Built relationships within other value streams to improve communication with the organization.
Senior Document Coordinator January 2012 to January 2013Bayview Loan Servicing － Hurst, TX
Managed and reviewed high level documents before being filed with the courts due to regulations of mortgage accounts in default due to foreclosure and bankruptcy.
Review and confirm Note, Deed of Trust and Assignments are in line with procedures and verify dollar amounts and verbiage correct on court documents.
Train staff as needed - new processes, cross train Foreclosure and Bankruptcy specialist.
Review MFR's, Declarations, POC's/Affidavits for Bankruptcy and Foreclosure loans before filing in order to make sure documents are within Bayview's guidelines.
Senior Operations Analyst January 2011 to January 2012JP Morgan Chase － Arlington, TX
Given authorization to sign court documents under the title of Officer as Vice President.
Monitor bankruptcy process of default mortgages to ensure compliance with the various governmental and investor guidelines by reporting and logging all activities of bankruptcy attorneys working on behalf of Chase Home Finance to verify that events are completed in a timely fashion.
Case Manager January 2009 to January 2011Barrett Daffin Law Firm － Addison, TX
Responsible for conducting conference calls in order to negotiate debtor and client legal issues for attorney court hearings.
Responsible for drafting Motion of Lift of Stay, Orders and Affidavits in support of Motions for Attorney review and send these drafts to debtor legal counsel for review.
Prepare court packages for attorneys to attend court.
Attend telephonic and physical hearings as needed to testify on behalf of clients.
Negotiate and settle plan of actions between debtor and client.
Bankruptcy Manager, Account Rep and Bankruptcy Specialist January 2001 to January 2008Nuvell Financial － Little Rock, AR
Responsible for overseeing a team of 15 associates and the day to day bankruptcy/legal department routines while leading the team to deliver exceptional customer service in a fast paced and constantly changing automotive environment.
Responsible for monitoring and review staff and performance on a regular basis.
Reduced attorney fees in 2007 by negotiating a flat rate amongst GMAC approved attorneys; this reduced cost and saved the company money.
Facilitate team meetings Audit associates phone calls and accounts to ensure proper customer service and compliance was upheld.
As a dialer collector, called and collect on past due accounts making team, individual and department goals monthly.
Negotiated interest rates with debtor counsel and maintained a high and professional demeanor under conflict Train staff with the migration of systems change from one site to another during restructures and phase out periods.
After the migration, I was separated from the company in a lay off and ventured out into the mortgage industry; success was proven during my stint there and joined the auto industry again in 2013 with Ally Coach and mentor associates not only for disciplinary action but also those that are outstanding associates trending toward promotions.
Mentor associates on action plans and guide them to success.
Manage reposed accounts and ensure that legal letters are sent to the customers, seizing agency and any other affiliate to the customer that has power of attorney in a timely fashion.
Ensure that all charged off and uncollectible accounts are valid and adhered to company policy.
Bachelor of Science : Human Development and Family Studies, 2001UNIVERSITY OF Arkansas at Pine Bluff － Pine Bluff, ARHuman Development and Family Studies
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Companies Worked For:
Bayview Loan Servicing
JP Morgan Chase
Barrett Daffin Law Firm
UNIVERSITY OF Arkansas at Pine Bluff
Job Titles Held:
Senior Document Coordinator
Senior Operations Analyst
Bankruptcy Manager, Account Rep and Bankruptcy Specialist
Bachelor of Science : Human Development and Family Studies , 2001
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