Relief Manager And Merchandise Captain Resume Example Great Expressions Dental Centers

RELIEF MANAGER AND MERCHANDISE CAPTAIN

Career Overview

Highly enthusiastic professional with 12 years client interface experience. Well qualified and highly educated individual with experiences in Customer Service, Management and Sales. I am a reliable individual with extensive track record in demanding sales and account management and training. My goal is to learn about a company and become part of their success. I'm a creative analytical and strategic thinker with strong problem solving skills. Results-driven leader who is successful at building profitable partnership by achieving strategic objective and new business development.

Core Strengths

Communication & Follow up
New Business Development
High Impact Presentation
Lead and Manage Team
Effective leader
Strong Analytical Skills
Articulated and well-spoken
New Account Development
Expense Reduction
Sales Training & Strategies
Turnaround & High-Growth Strategies
Professionalism

Strong organizational skills
Sharp problem solver
Top sales performer
Customer service expert
Relationship Building
Detail Oriented
Customer Support
Work well under
Consistently meeting goals
Goal-oriented
Meet Deadlines
Type 30 WPM

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Professional Experience

Relief Manager and Merchandise Captain
October 2014 to CurrentGreat Expressions Dental Centers － Jacksonville Beach , FL

Ranked as most effective department sales representative in the local region out of 100 representatives.
Answer phones professionally and ensure all questions are answered in detail
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.Increased store sales by 40% by upselling merchandise.
coach individuals on how to meet and maintain company goals when needed
Collect and made professional delinquent calls when needed to collect debt
Deposited large amount of cash at a time and deposited it to the bank
Worked as a team to satisfy customers and meet company goals
Earned “Top Seller” for two consecutive quarters in 2015.
Organized weekly sales reports for the sales department to track product success.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Dental Receptionist
April 2014 to August 2014United Pacific － Baldwin Park , CA

Acknowledge, smile, and greet patients upon arrival/dismissal
Follow up on no show/cancellations of appointments
Receiving, processing, and or prioritizing a heavy volume of incoming communication, including emails, faxes, and phone calls.
Maintain a clean and friendly waiting area for patients
Answer phones on a daily basis and schedule appointments
Verified insurance Benefits and Eligibility, Explaining Coinsurance and Treatment plan to patients
Checked voicemails and return calls in a timely manner
Dealt well under pressure in a fast pace environment
Collect Payments and Co-pays on a daily basis
Update Patient Charts and ensure confidential information were kept private

Sales Associate
September 2013 to February 2015Westrock Company － Lansing , MI

Processed an average of 45 transactions each day in a timely manner.
Answered customers questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Consulted with customers on the latest styles and trends.
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Kept current on market and product trends to effectively answer customer questions.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Communicated information to customers about product quality, value and style.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Communicated store policy violations to the leadership team in a timely manner.
Offered direction and gave constructive feedback to motivate team members.
Held each team member accountable for achieving brand and performance goals.
Built and maintained effective relationships with peers and upper management.
Informed customers about all product lines and services offered by the company.
Informed customers about all product lines and services offered by the company.

Insurance Account Associate
January 2008 to April 2009Policy Studied INC － City , STATE

Answer phone calls and or call parents back regarding kid care account
Followed up on recommended adjustments to ensure customer satisfaction
Type 30 WPM
Multitask and detail oriented
Maintain high standard of excellence
Keyed information into computer to obtain computerize record
Place customer paper in file and kept organized converse and corresponded with customer, such as billing and services to obtain facts regarding customer complaints
Effectively manage a high-volume of inbound and outbound customer calls
Accurately documented, researched, and resolved customer service issues
Manage customer calls effective and efficiently in a complex, fast-paced and challenging call center environment
Manage high call volume with tact and professionalism
Improve call center functionality and service capacity by resolving customer complaints efficiently and quickly
Met or exceeded service and quality standard every review period
Processed applications, payments, corrections, endorsements and cancellations.
Managed quality communication and customer support for each client.
Answer all questions and concern the clients may have regarding insurance policy

Customer Service Representative
July 2004 to November 2010McDonalds － City , STATE

Accomplished sale markets and goals on a daily basis
Assured Customer Satisfaction
Promoted Sales to increase sales within a business
Conferred with food preparation and other personnel to plan menus and related activities, such as dining room and operations
Help in preparation in food
Investigated and resolved food quality and service complaints
Identified problems, diagnosed causes and determined corrective action
Executed daily operations of the restaurant
Cross-trained and backed up other managers
Solved unresolved customer issues
Scheduled staff shift to cover peaks
Trained staff on operating procedures and company services
Strong leader of customer support staff
Met all customer call guidelines including service level, handle time, and productivity.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Developed and maintained exceptional customer service standards.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Resolved guest complaints promptly and professionally.
Maintain high standard of excellence
Type 30 WPM
Assisted subordinates and supervisor in identifying and resolving problems
Converse and corresponded with customer and other company personnel, such as billing credit, and sales, service, and shipping personnel to obtain facts regarding customer complaints
Examine records, such as bills, computer printouts, customer files, and related documents
Followed up on recommended adjustments to ensure customer satisfaction
Keyed information into computers to obtain computerize record.
Provided accurate and appropriate information in response to customer inquiries.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Trained staff on how to improve customer interactions.

Educational Background

High School Diploma : 2006Clark Advance Learning Center － City, State, US

High School Diploma 2006 Clark Advance Learning Center Stuart, FL 3.4 GPA

AssociateTechnology base schoolAssociate Degree Technology base school Dual Enrollment

Doctor : offices

Internship at Doctor offices

Associate of Arts : Psychology, 2007Indian River State College － City, State, USAssociate of Arts Degree - Psychology 2007 Indian River State College Stuart, FL

A.A : psychology, 2008A.A Degree in psychology 2008

Certificate : Nursing AssistantIndian River Community CollegeIndian River Community College Ft. Pierce Nursing Assistant Certificate State Certified CPR Certified

Associate of Arts : Psychology, 2013Valencia Community College － City, State, USAssociate of Arts Degree- Psychology 2013 Valencia Community College - Kissimmee, FL 3.4 GPA

Bachelor of Arts : PsychologyBachelor of Arts Degree- Psychology Current

Masters : PsychologyUniversity of Central Florida － City, State, USUniversity of Central Florida - Orlando, FL Furthering education to obtain a Masters Degree as a Psychology Monique Johnson

Certifications

Nursing Assistant CPR Certified CPR State Certified

Skills

Customer Service, Receptionist, Retail Sales, Sales, Satisfaction, Payments, Customer Support, Basis, Corrective Action, Desserts, Increase, Increase Sales, Operations, Sales To, Staff Training, Training, Associate, 30 Wpm, Adjustments, Billing, Typing, Cash, And Sales, Credit, Customer Inquiries, Customer Service Representative, Exceptions, Shipping, Accountable For, Buying/procurement, Customer Service Team, Excellent Multitasker, Purchasing, Purchasing Experience, Retail, Retail Marketing, Sales Associate, Simultaneously, Call Center Environment, Clients, Detail Oriented, File, Inbound And Outbound, Answer Phones, Sales Goals, Account Development, Business Development, Goal-oriented, New Account, New Business Development, Relationship Building, Sales Training, Benefits, Dental, Greet, Schedule Appointments, Cpr, Cpr Certified, Nursing Assistant

Resume Overview

School Attended

Clark Advance Learning Center
Technology base school
Indian River State College
Indian River Community College
Valencia Community College
University of Central Florida

Job Titles Held:

Relief Manager and Merchandise Captain
Dental Receptionist
Sales Associate
Insurance Account Associate
Customer Service Representative

Degrees

High School Diploma : 2006
Associate
Doctor : offices
Associate of Arts : Psychology , 2007
A.A : psychology , 2008
Certificate : Nursing Assistant
Associate of Arts : Psychology , 2013
Bachelor of Arts : Psychology
Masters : Psychology

Relief Manager and Merchandise Captain Resume Example

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