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Relief Manager and Merchandise Captain Resume Example

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RELIEF MANAGER AND MERCHANDISE CAPTAIN
Career Overview

Highly enthusiastic professional with 12 years client interface experience. Well qualified and highly educated individual with experiences in Customer Service, Management and Sales. I am a reliable individual with extensive track record in demanding sales and account management and training. My goal is to learn about a company and become part of their success. I'm a creative analytical and strategic thinker with strong problem solving skills. Results-driven leader who is successful at building profitable partnership by achieving strategic objective and new business development.

Core Strengths
  • Communication & Follow up
  • New Business Development
  • High Impact Presentation
  • Lead and Manage Team
  • Effective leader
  • Strong Analytical Skills
  • Articulated and well-spoken
  • New Account Development
  • Expense Reduction
  • Sales Training & Strategies
  • Turnaround & High-Growth Strategies
  • Professionalism
  • Strong organizational skills
  • Sharp problem solver
  • Top sales performer
  • Customer service expert
  • Relationship Building
  • Detail Oriented
  • Customer Support
  • Work well under
  • Consistently meeting goals
  • Goal-oriented
  • Meet Deadlines
  • Type 30 WPM
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Professional Experience
Relief Manager and Merchandise Captain
October 2014 to CurrentCompany Name － City, State
  • Ranked as most effective department sales representative in the local region out of 100 representatives.
  • Answer phones professionally and ensure all questions are answered in detail
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.Increased store sales by 40% by upselling merchandise.
  • coach individuals on how to meet and maintain company goals when needed
  • Collect and made professional delinquent calls when needed to collect debt
  • Deposited large amount of cash at a time and deposited it to the bank
  • Worked as a team to satisfy customers and meet company goals
  • Earned “Top Seller” for two consecutive quarters in 2015.
  • Organized weekly sales reports for the sales department to track product success.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Dental Receptionist
April 2014 to August 2014Company Name － City, State
  • Acknowledge, smile, and greet patients upon arrival/dismissal
  • Follow up on no show/cancellations of appointments
  • Receiving, processing, and or prioritizing a heavy volume of incoming communication, including emails, faxes, and phone calls.
  • Maintain a clean and friendly waiting area for patients
  • Answer phones on a daily basis and schedule appointments
  • Verified insurance Benefits and Eligibility, Explaining Coinsurance and Treatment plan to patients
  • Checked voicemails and return calls in a timely manner
  • Dealt well under pressure in a fast pace environment
  • Collect Payments and Co-pays on a daily basis
  • Update Patient Charts and ensure confidential information were kept private
Sales Associate
September 2013 to February 2015Company Name － City, State
  • Processed an average of 45 transactions each day in a timely manner.
  • Answered customers questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings.
  • Consulted with customers on the latest styles and trends.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Kept current on market and product trends to effectively answer customer questions.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Communicated information to customers about product quality, value and style.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Offered direction and gave constructive feedback to motivate team members.
  • Held each team member accountable for achieving brand and performance goals.
  • Built and maintained effective relationships with peers and upper management.
  • Informed customers about all product lines and services offered by the company.
  • Informed customers about all product lines and services offered by the company.
Insurance Account Associate
January 2008 to April 2009Company Name － City, State
  • Answer phone calls and or call parents back regarding kid care account
  • Followed up on recommended adjustments to ensure customer satisfaction
  • Type 30 WPM
  • Multitask and detail oriented
  • Maintain high standard of excellence
  • Keyed information into computer to obtain computerize record
  • Place customer paper in file and kept organized converse and corresponded with customer, such as billing and services to obtain facts regarding customer complaints
  • Effectively manage a high-volume of inbound and outbound customer calls
  • Accurately documented, researched, and resolved customer service issues
  • Manage customer calls effective and efficiently in a complex, fast-paced and challenging call center environment
  • Manage high call volume with tact and professionalism
  • Improve call center functionality and service capacity by resolving customer complaints efficiently and quickly
  • Met or exceeded service and quality standard every review period
  • Processed applications, payments, corrections, endorsements and cancellations.
  • Managed quality communication and customer support for each client.
  • Answer all questions and concern the clients may have regarding insurance policy
Customer Service Representative
July 2004 to November 2010Company Name － City, State
  • Accomplished sale markets and goals on a daily basis
  • Assured Customer Satisfaction
  • Promoted Sales to increase sales within a business
  • Conferred with food preparation and other personnel to plan menus and related activities, such as dining room and operations
  • Help in preparation in food
  • Investigated and resolved food quality and service complaints
  • Identified problems, diagnosed causes and determined corrective action
  • Executed daily operations of the restaurant
  • Cross-trained and backed up other managers
  • Solved unresolved customer issues
  • Scheduled staff shift to cover peaks
  • Trained staff on operating procedures and company services
  • Strong leader of customer support staff
  • Met all customer call guidelines including service level, handle time, and productivity.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Developed and maintained exceptional customer service standards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved guest complaints promptly and professionally.
  • Maintain high standard of excellence
  • Type 30 WPM
  • Assisted subordinates and supervisor in identifying and resolving problems
  • Converse and corresponded with customer and other company personnel, such as billing credit, and sales, service, and shipping personnel to obtain facts regarding customer complaints
  • Examine records, such as bills, computer printouts, customer files, and related documents
  • Followed up on recommended adjustments to ensure customer satisfaction
  • Keyed information into computers to obtain computerize record.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Trained staff on how to improve customer interactions.
Educational Background
High School Diploma : 2006Clark Advance Learning Center － City, State, US

High School Diploma 2006 Clark Advance Learning Center Stuart, FL 3.4 GPA

AssociateTechnology base schoolAssociate Degree Technology base school Dual Enrollment
Doctor : offices

Internship at Doctor offices

Associate of Arts : Psychology, 2007Indian River State College － City, State, USAssociate of Arts Degree - Psychology 2007 Indian River State College Stuart, FL
A.A : psychology, 2008A.A Degree in psychology 2008
Certificate : Nursing AssistantIndian River Community CollegeIndian River Community College Ft. Pierce Nursing Assistant Certificate State Certified CPR Certified
Associate of Arts : Psychology, 2013Valencia Community College － City, State, USAssociate of Arts Degree- Psychology 2013 Valencia Community College - Kissimmee, FL 3.4 GPA
Bachelor of Arts : PsychologyBachelor of Arts Degree- Psychology Current
Masters : PsychologyUniversity of Central Florida － City, State, USUniversity of Central Florida - Orlando, FL Furthering education to obtain a Masters Degree as a Psychology Monique Johnson
Certifications
Nursing Assistant CPR Certified CPR State Certified
Skills

Customer Service, Receptionist, Retail Sales, Sales, Satisfaction, Payments, Customer Support, Basis, Corrective Action, Desserts, Increase, Increase Sales, Operations, Sales To, Staff Training, Training, Associate, 30 Wpm, Adjustments, Billing, Typing, Cash, And Sales, Credit, Customer Inquiries, Customer Service Representative, Exceptions, Shipping, Accountable For, Buying/procurement, Customer Service Team, Excellent Multitasker, Purchasing, Purchasing Experience, Retail, Retail Marketing, Sales Associate, Simultaneously, Call Center Environment, Clients, Detail Oriented, File, Inbound And Outbound, Answer Phones, Sales Goals, Account Development, Business Development, Goal-oriented, New Account, New Business Development, Relationship Building, Sales Training, Benefits, Dental, Greet, Schedule Appointments, Cpr, Cpr Certified, Nursing Assistant

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Resume Overview

School Attended

  • Clark Advance Learning Center
  • Technology base school
  • Indian River State College
  • Indian River Community College
  • Valencia Community College
  • University of Central Florida

Job Titles Held:

  • Relief Manager and Merchandise Captain
  • Dental Receptionist
  • Sales Associate
  • Insurance Account Associate
  • Customer Service Representative

Degrees

  • High School Diploma : 2006
    Associate
    Doctor : offices
    Associate of Arts : Psychology , 2007
    A.A : psychology , 2008
    Certificate : Nursing Assistant
    Associate of Arts : Psychology , 2013
    Bachelor of Arts : Psychology
    Masters : Psychology

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