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regional property manager resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Skilled property management professional experienced in overseeing operational aspects, tenant relations, office management and maintenance coordination for multiple properties. Successful in balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Bringing seven years of related experience combined with results-focused and quality-driven approach.

Skills
  • Over seven years of experience in residential property management, sales and marketing
  • Knowledge and understanding of leasing and market conditions
  • Excellent customer service and team building skills.
  • Proficient in Microsoft Office, Corelogic Saferent, GUI/NUI
  • Extensive experience in problem solving and conflict resolution
  • Extremely organized and detail oriented
  • Fluent in the Spanish language
Experience
Regional Property Manager, 09/2012 - 09/2013
Pennrose Management Auburn, MA,
  • Responsible for overseeing the operations and management of four rental communities totaling 894 residential apartments.
  • Ability to understand financial goals and operate assets in owners’ best interest in accordance with company established policies and procedures.
  • Prepared and reviewed annual operating budgets, forecast reports and monthly variance reports for portfolio.
  • Verified portfolio compliance with state and federal regulations avoiding any form of discrimination or illegal practices. Conducted audits on company policies and procedures.
  • Scheduled and conducted weekly inspections of property buildings, grounds and specific units with on-site Property Managers to ensure property upkeep and maintenance.
  • Oversaw all capital improvement and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Reviewed contractor bids, negotiated and updated property contracts.
  • Worked closely with portfolio team members to achieve property goals, develop solutions to any problems, and collaborate ideas.
  • Reviewed and approved payroll for portfolio to ensure completion and accuracy.
Property Manager, 05/2011 - 09/2012
Bgc Partners Oakland, CA,
  • Responsible for all daily operations and management of residential apartment community.
  • Implemented and understood community financial goals and operating assets to owners best interest.
  • Oversaw all accounts payable and receivable, bad debt processing and property delinquency control, to include all court proceedings and evictions.
  • Prepared detailed variance reports on financial standings and submitted results to Regional Manager for review.
  • Inspected property on a daily basis to ensure impeccable curb appeal and scheduled all necessary preventative maintenance and unit inspections to maintain property upkeep.
  • Addressed and resolved any resident complaints or concerns to provide prompt and effective remedial action in order to maintain resident satisfaction.
  • Effectively supervised employees by executing employee relations, providing ongoing training/coaching on best practices and protocols, and completing annual employee performance reviews.
Assistant Property Manager, 10/2009 - 05/2011
Village Green Companies Harwood Heights, IL,
  • Assisted with the oversight and daily operations of rental community.
  • Posted and processed all accounts receivable and payable to ensure all policies and procedures were followed. Perused all delinquent accounts via phone calls, personal visits, and written notification.
  • Oversaw leasing department and reviewed marketing strategies resulting in minimal vacancy.
  • Showed units to potential tenants and answered questions about life in the community.
  • Checked rental eligibility of all applicants by following verification process and ensuring compliance with company policies and procedures.
  • Settled any tenant conflicts in a timely manor and escalated any critical issues, if necessary, to Property Manager to ensure immediate resolution.
  • Coordinated maintenance and repair requests with maintenance department to maintain property upkeep and resident satisfaction.
Professional Leasing Consultant/Leasing Manager, 12/2006 - 12/2009
Gates Hudson & Associates Inc. City, STATE,
  • Promoted high level of customer service by greeting clients, providing property tours, pointing out key community and apartment features, and resolving any concerns that may arise.
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
  • Processed applications and checked rental eligibility by following Gates Hudson's verification and approval process.
  • Followed all Federal and Local Laws pertaining to multifamily housing, to include ADA and Fair Housing regulations.
  • Inspected property on daily basis and immediately notified the maintenance or housekeeping department to remedy issues and maintain curbside appeal.
  • Coordinated and followed up on maintenance requests for residents to insure tenant satisfaction.
  • Contacted and followed up with tenants on notice to vacate and assisted in scheduling and preparing renewal notices.
Education and Training
: Biology , Anatomy And General Studies, Expected in
-
Northern Virginia Community College - Annandale, VA
GPA:
Status -

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Resume Overview

School Attended

  • Northern Virginia Community College

Job Titles Held:

  • Regional Property Manager
  • Property Manager
  • Assistant Property Manager
  • Professional Leasing Consultant/Leasing Manager

Degrees

  • Some College (No Degree)

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