LiveCareer-Resume

regional property manager resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 10 years of related experience combined with results-focused and quality-driven approach.

Skills
  • Knowledge of leasing and market conditions
  • Sales and marketing
  • Multi-family property management
  • Fair housing mandates
  • Communication
  • Team management
  • Basic Math
  • Time management
  • Microsoft Office
  • First Aid/CPR
Education and Training
Davenport Univesity Midland MI, Expected in 06/2006 Associate in Business Administration : Business Administration And Management - GPA :
Experience
Pennrose Management - Regional Property Manager
Baltimore, MD, 09/2020 - Current
  • Investigated complaints, disturbances and violations to address and resolve issues.
  • Recruited, coached and guided top talent for on-site staff managerial positions.
  • Conducted periodic inspection of vacant apartments for market-ready condition.
  • Monitored monthly property budget to review purchases and control costs.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Followed state regulations to determine and certify eligibility of prospective tenants.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Regularly updated asset management staff regarding leasing and property status.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
Waterton Residential - Property Manager
Roswell, GA, 03/2017 - 09/2020
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Educated clients on lease and rental agreements.
  • Answered telephones to assist customers and resolve issues.
  • Monitored and documented delinquencies and other forms of income.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Prepared and submitted reports to supervisor.
Village Green Companies - Assistant Property Manager
Jackson, MS, 06/2015 - 03/2017
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Kept records of correspondence with residents and tenants.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Updated tenant and unit information to keep current in housing database.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Checked rental eligibility by following company's verification process.
Alaska Airlines - Flight Attendant
Arlington, VA, 03/2010 - 06/2015
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Followed safety, passenger and supply pre-flight checklists.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Kept cabin neat, clean and professional in appearance.
  • Restocked and organized food, beverage and passenger items inventory.
  • Managed refreshments cart at scheduled intervals to give passengers food and beverages.
  • Helped guests locate seats and stow luggage in appropriate locations.
  • Handed out headphones, blankets and other items to passengers as requested.
  • Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
  • Completed accurate audits of aircraft following cleaning and sanitization procedures.
  • Answered clients' questions and promptly addressed concerns.
  • Verified required equipment and related maintenance, sending parts out for service to resolve complex issues.
Languages
Spanish :
Native/ Bilingual
Negotiated :
English :
Native/ Bilingual
Negotiated :
Skills

YARDI

CRM

Microsoft Office Suite

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Resume Overview

School Attended

  • Davenport Univesity

Job Titles Held:

  • Regional Property Manager
  • Property Manager
  • Assistant Property Manager
  • Flight Attendant

Degrees

  • Associate in Business Administration

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