My professional background is in the area of credit and collections, and credit management. I relied on extensive experience and judgment to plan and accomplish goals, Knowledge of accounting principals, financial statement analysis, and credit and collection techniques. Made independent credit decisions and trusted critical assessments to minimize bad debt and maximize sales revenue for customers whose business created significant financial returns to Avnet. Performed in-depth analysis of credit application and financial statements (including balance sheet and income statements) for potential new accounts and made initial determination of the degree of risk represented by the data. Evaluated and made critical assessment of the credit risk posed by individual accounts to determine the level of credit extension to current and prospective customers, as assigned. Highly developed negotiation and customer service skills, Ability to operate in fast paced environment with changing priorities. Strong verbal and written communication skills, Managed a team of 8 credit associates with their day to day duties.
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ability to work effectively with a diverse group of customers. |
Researched and resolved billing problems that had been previously missed. One of the youngest Regional Credit Managers.
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.
Member of Delta epsilon chi and academic club, Graduated with Top Honors, Coursework in Fashion Design, Fashion and Textiles courses, Liberal Arts coursework 4.0 GPA
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