Energetic professional capable of learning quickly, handling customer queries and providing quality customer service. Excellent negotiating skills. Skilled desire to make positive impact with patients with diligent and skilled attention to their concerns and needs.
Motivated to apply abilities to enhance smooth flow of operations. Eager to learn new skills and advance knowledge with hands-on experience.
Management Training CoursesWichita, KS, Expected in – –: - GPA:
Experience
Adventist Healthcare - Refund Specialist Fort Washington, MD, 02/2018 - Current
Learned Steps to Refund Insurance and Posting from EOB's to support office needs and timely execution of processing refunds.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers through phone conversations, also including working with insurance companies to refund overpayments in a timely manner.
Handled all delegated tasks efficiently.
Improved operations by working with team members and customers to find workable solutions.
Answered calls from patients to assist with questions and concerns.
Earned reputation for good attendance and hard work.
St. Joseph Health - Call Center Customer Service Representative Garden Grove, CA, 08/2017 - Current
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Resolved average of 75 - 100 inquiries per day to consistently meet performance benchmarks, including speed, accuracy and volume.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented conversations with customers to track requests, problems and solutions.
Strengthened team performance and productivity by training and inspiring team members.
Processed customer account changes.
Upheld privacy and security requirements established Via Christi.
Amc Entertainment Inc. - Manager West Palm Beach, FL, 02/2010 - 08/2015
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Increased safety awareness among employees, resulting in zero injuries.
Assigned tasks to associates to fit skill levels and maximize team performance.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Trained current employees on additional job positions to maintain coverage of roles at all times.
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