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Refund Specialist Resume Example

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REFUND SPECIALIST
Summary

Energetic professional capable of learning quickly, handling customer queries and providing quality customer service. Excellent negotiating skills. Skilled desire to make positive impact with patients with diligent and skilled attention to their concerns and needs.

Motivated to apply abilities to enhance smooth flow of operations. Eager to learn new skills and advance knowledge with hands-on experience.

Skills
  • Complaint handling
  • Customer service skills
  • Process improvement
  • Revenue generation
  • Communications
  • Project organization
  • Problem resolution
  • Customer service
  • Business operations
  • Administrative support
  • Inventory management
  • Team building
Experience
Refund Specialist|Ascension Via Christi - Wichita, KS|02/2018 - Current
  • Learned Steps to Refund Insurance and Posting from EOB's to support office needs and timely execution of processing refunds.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers through phone conversations, also including working with insurance companies to refund overpayments in a timely manner.
  • Handled all delegated tasks efficiently.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered calls from patients to assist with questions and concerns.
  • Earned reputation for good attendance and hard work.
Call Center Customer Service Representative|Ascension Via Christi - Wichita, KS|08/2017 - Current
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Resolved average of 75 - 100 inquiries per day to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Processed customer account changes.
  • Upheld privacy and security requirements established Via Christi.
Manager|Kwik Shop - Wichita, KS|02/2010 - 08/2015
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
Pharmacy Technician/Finance Manager|Hesston Pharmacy - Hesston, KS|04/1998 - 10/2012
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Assisted staff members with drug inventory, purchasing and receiving.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Restocked shelves and prepared expired drugs for return.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Education and Training
Certified Pharmacy Technician Course|Wichita, KSSome College (No Degree)
Management Training Courses|Wichita, KSSome College (No Degree)
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Resume Overview

Companies Worked For:

  • Ascension Via Christi
  • Kwik Shop
  • Hesston Pharmacy

School Attended

  • Certified Pharmacy Technician Course
  • Management Training Courses

Job Titles Held:

  • Refund Specialist
  • Call Center Customer Service Representative
  • Manager
  • Pharmacy Technician/Finance Manager

Degrees

  • Some College (No Degree)
    Some College (No Degree)

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