REFUND CASHIER Resume Example Famous Dave's Of America, Inc.

REFUND CASHIER

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Skilled at helping customers, balancing cash drawers, and working within various departments. Highly organized and punctual. People person with positive and well organized nature.

Skills

Payment processing
POS systems
Cash drawer balancing
Issue resolution
Customer greeting
Product recommendations

Customer assistance
Coin counting
Scanner operations
Cash register operation
Credit and cash transactions

Education and Training

GEDWestfield High SchoolCity,State,06/1995

Experience

Famous Dave's Of America, Inc.REFUND CASHIER | Mesa , AZ03/2020 to Current

Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Assisted with purchases, locating items and signing up for rewards programs.
Inspected items for damage and obtained replacements for customers.
Initiated payment recovery for overpayment.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.

Whole FoodsCashier | Annapolis , MD06/2017 to 05/2020

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and obtained replacements for customers.
Operated cash register, collected payments and provided accurate change.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted SUPERVISORs with completing end-of-day counts and securing funds to prevent loss or theft.

CostcoFRONT END ASSISITANT | City , STATE01/2017 to 06/2017

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Helped keep entryway and front line clean, and organized.
Provided knowledgeable service when answering questions and greeted all customers with friendliness.
Complied with health and sanitation practices and procedures.
Illustrated solid work ethic and commitment through consistent attendance.
Retrieved grocery carts from parking lot and returned to appropriate areas.
Assisted with organization and cleaning to maintain tidy store appearance.
Supported associates and management through superior performance and commitment to meeting team goals.
Greeted customers to build rapport and increase customer satisfaction.
Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Answered customer questions regarding products and store services.
Demonstrated product expertise and directed guests to product locations.
Bagged customer items in alignment with industry best practices.
Delivered customer service to shoppers in order to provide product knowledge and help customers select best products.
Connected customers with associate or member of management to handle advanced needs.
Collected shopping carts from parking lot and returned to store.
Returned unwanted merchandise to appropriate store shelves.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
Assisted customers with unloading purchases onto conveyor belt at checkout.

BJS Wholesale ClubFront End Supervisor | City , STATE10/2000 to 06/2014

Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Provided ongoing training to address staff needs.
Resolved customer complaints and adjusted policies to meet changing needs.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Organized schedules, workflows and shift coverage to meet expected business demands.
Filed paperwork and submitted reports to upper management.
Oversaw employee supervision, client satisfaction, contract management and daily work.
Increased volume of work while maintaining high level of accuracy and quality.
Delegated daily tasks to team members to optimize group productivity.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.

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REFUND CASHIER Resume Example

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