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Reference Librarian Resume Example

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REFERENCE LIBRARIAN
Professional Summary

As a retail store manager, agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

As a reference librarian, detail-oriented library professional specializing in reference materials. Always looking for ways to improve processes and assist patrons. Well-versed in all aspects of library systems and management. Extensive experience in library operations, collection analysis, policy development and intellectual freedom.

Accomplishments

As a store manager, our store routinely met and exceeded sales goals due to building a sales team that consistently pushed for sales, held weekly meetings to share information and build on ideas, keeping sales floor and stock room clean and organized, and attending managers meetings, sharing new information with support staff.

As a reference librarian with the public library, I was responsible for collection development, which included books, magazines, dvds, and other periodicals, and being able to relay this information to my patrons. The guests knew that they could count on myself and my staff to answer their questions and help them find whatever they were looking for, always going above and beyond. Library staff were required to obtain 10 hours of training per quarter, whether it be webinars, on site staff training days, or travel to the regional library for additional learning sessions. I have received many certificates of achievement during my tenure there.

Skills
  • Organization and Time management
  • Staff training and development
  • Problem-solving skills
  • Customer Service oriented
  • Creative
  • Proficiency in library management systems
  • Answering research questions
  • Interlibrary loan processes
  • Clear communicator and team player
Work History
Reference Librarian, 11/2012 to 08/2020
Sevier County Public Library – Sevierville, TN
  • Greeted library guests at reference desk daily with upbeat and optimistic approach.
  • Programmed new research and data-based systems to increase research productivity for library guests and employees.
  • Maintained and added to library's digital reference system to keep information recent and relevant for library guests.
  • Assisted library patrons with resolving computer problems.
  • Copied controlled reference materials and collected fees.
  • Managed reserve desk collection of reference materials.
  • Responded to numerous reference calls daily, helping patrons with specific information needs.
  • Tracked loans of media equipment and materials.
  • Resolved patrons' complaints tactfully and professionally.
Retail Sales Supervisor, 02/2011 to 11/2012
PVH/Van Heusen – Pigeon Forge TN, TN
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Coached new sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings .
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Store Manager, 06/2009 to 02/2011
Carters/Oshkosh – Pigeon Forge, TN
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored 10-12-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Multiplied earnings and generated repeat business through sales goal achievement, customer service improvements and commitment to team objectives.
  • Completed routine store inventories.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Education
High School Diploma: 06/1975
Sevier County High School - Sevierville, TN
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Resume Overview

Companies Worked For:

  • Sevier County Public Library
  • PVH/Van Heusen
  • Carters/Oshkosh

School Attended

  • Sevier County High School

Job Titles Held:

  • Reference Librarian
  • Retail Sales Supervisor
  • Retail Store Manager

Degrees

  • High School Diploma : 06/1975

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