As a retail store manager, agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
As a reference librarian, detail-oriented library professional specializing in reference materials. Always looking for ways to improve processes and assist patrons. Well-versed in all aspects of library systems and management. Extensive experience in library operations, collection analysis, policy development and intellectual freedom.
As a store manager, our store routinely met and exceeded sales goals due to building a sales team that consistently pushed for sales, held weekly meetings to share information and build on ideas, keeping sales floor and stock room clean and organized, and attending managers meetings, sharing new information with support staff.
As a reference librarian with the public library, I was responsible for collection development, which included books, magazines, dvds, and other periodicals, and being able to relay this information to my patrons. The guests knew that they could count on myself and my staff to answer their questions and help them find whatever they were looking for, always going above and beyond. Library staff were required to obtain 10 hours of training per quarter, whether it be webinars, on site staff training days, or travel to the regional library for additional learning sessions. I have received many certificates of achievement during my tenure there.
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