Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Goal-oriented Recruiter looking to support growing team with expertise and drive. Adept at establishing rapport and collecting information in self-directed manner. Well-versed in online recruitment platforms.

  • Ability to lead a cross functioning team consisting of information technology specialists, sales operations as well as customer care representatives.
  • Team engagement and leadership.
  • Talent Development and Training.
  • Interpersonal and coaching skills.
  • Recruiting and selection techniques.
  • Motivated
  • Conscientious.
  • Certified in Crisis Communication
  • Finding and using community resources
  • Consistently meeting and exceeding sales goals.
  • Applicant qualifying
  • Program support
  • Tracking spreadsheets
  • Personnel recruitment
  • Service prioritization
  • Hiring and retention
  • New hire orientation
  • Training and coaching
  • High-energy attitude
  • Customer relations
  • Schedule mastery
  • Problem-solving abilities
  • Microsoft Office expertise
  • Adaptive team player
  • Conflict mediation
Recruitment Specialist, 02/2019 - Current
Bend Memorial Clinic Randolph, MA,
  • Assisted with all full cycle recruitment efforts within the casino as well as Singing Hills Golf Resort.
  • Interviewed all candidates.
  • Pre-screened candidates for specific qualifications to set up interviews.
  • Screened resumes as they were received.
  • Worked with hiring managers to identify hiring issues within the department and work with them on finding resolutions.
  • Updated policies for Sycuan Casino Resort.
  • Updated and maintained accurate candidate tracking system for better organization.
  • Contacted all job applicants to inform them of their application status.
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
  • Sourced and developed sourcing leads to increase recruiting base.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
Recruiting Coordinator, 09/2014 - 09/2016
Iheartmedia, Inc. Virtual, ID,
  • Proficient in Kenexa ATS.
  • Called candidates to set up interviews.
  • Participated in job fairs to locate potential candidates.
  • Set up Outlook tasks as well as meeting makers to organize meetings.
  • Located conference rooms and set up bridge for conference calls.
  • Help to educate teams of up to 15 employees
  • Analyzed employment-related data and prepared required reports.
  • Arranged travel for out town candidates.
  • Created solutions for interview issues such as booked conference rooms or cancellations of interviewers.
  • Prepared candidate lists for hiring manager consideration.
  • Oversaw completion of new hire documents such as I-9 and direct deposit forms and submitted all materials for immediate processing.
  • Compiled, modeled and analyzed key metrics on recruiting strategies and candidates.
  • Created and oversaw candidate pipelines to fill all levels of positions.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Managed and updated recruitment ATS and CMS software.
Customer Service Representative, 09/2013 - 09/2014
Gregory Funding Portland, OR,
  • Assisted with escalated phone calls by using out of the box thinking to resolve customer issues.
  • Had a phone call recognized by National for exceptional customer service.
  • Helped to educate teams of up to 15 employees within the call center on processes as well as technical issues.
  • Create power points to educate Team coaches as well as senior reps on current T-Mobile policies and processes.
  • Researched accounts for the possibility of Fraud and submitted incident reports.
  • Supplied tools, resources and education to company managers to enhance their skills.
  • Performed technical troubleshooting on devices as well as tablets using Grand Central and problem solving.
  • Researched call back data to locate trends for the teams as to why customers are calling back within 72 hours and what the customer pain points were that we need to address.
  • Once those pain points were discovered assisted with making a game plan to resolve them.
  • Top 5% sales profession within the T-Mobile call center.
  • Able to meet sales goals consistently.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Mental Health Worker, 08/2011 - 09/2014
County Of Sacramento Sacramento, CA, SycuanSYCUAN
  • Ran groups sLabilityood Lability as well as General Education (GED).
  • Documented client behaviors as well as implemented action plans.
  • Assisted with the training of new employees.
  • Spent one on one time with each client daily to discuss treatment plans.
  • Taught basic yoga classes for residents.
  • Helped with the distribution of the medication Assisted with codes and used ProAct training to restrain potentially harmful residents to prevent harm for themselves as well as others.
  • Assisted with field trips and visitation times.
  • Performed bed checks at night.
  • Investigated stolen items.
  • Supervised up to 12 residents at a time.
  • Managed classes of up to 30 students.
  • Effectively managed caseloads of more than 4 clients at any given time.
  • Educated family members and helped each support clients by improving coping techniques.
  • Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.
  • Kept up-to-date, thorough and accurate case files.
  • Operated computers and portable radios during special programs.
Education and Training
Associate of Arts: Paralegal Studies, Expected in
Draughons College - Murfreesboro, TN,

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Job Titles Held:

  • Recruitment Specialist
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  • Customer Service Representative
  • Mental Health Worker


  • Associate of Arts

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