Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Results-driven professional with established analytical skills and client-focused approach aimed to maximize revenue objectives while improving operational efficiencies. Effective and self-confident communicator, with exceptional interpersonal skills to advise clients, develop strategic allies and motivate, inspire and challenge team members. Demonstrated flexibility and adaptability to new knowledge areas, with expertise in data reconciliation and manipulation across multiple technology platforms with the ability to transfer data into meaningful and useful formats. Experience in developing employee policies and programs. Diverse experience in banking and real estate, particularly during mergers and acquisitions.
  • Workflow analysis
  • Data mapping
  • Finance and accounting
  • Project finance
  • Microsoft Office Suite
  • Release planning
  • Operational assessments
  • Gap analysis
  • Operations management
  • Organized
  • Multi-tasking
Work History
02/2012 to Current
Recruitment Administrator New York University Brooklyn, NY,
  • Administer daily management and monitoring of Vendor Management System (VMS) consisting of over 350 contingent workers located across the company footprint.
  • Collaborate with hiring managers & suppliers on the implementation and management of the VMS system.
  • Foster change management and provide training to all hiring managers, and associated staff regarding VMS processes.
  • Communicate contingent workforce business rules to all levels of management and external suppliers.
  • Compile monthly reports and statistics/metrics on contingent workforce.
  • Audit contingent workforce requisitions and assignments in database daily for optimal efficiency and effectiveness.
  • Manage contingent workforce time sheets entry into VMS for payroll and supplier invoicing.
  • Generate work orders for system access maintenance on hires, transfers and terminations.
06/2009 to 11/2011
Operations Manager City Of Augusta Ga Augusta, GA,
  • Perform daily operational activities for thriving residential real estate office that produces over $67 million in annual sales volume.
  • Administer company policies and procedures to staff of 28 independent contractors and provide professional support, coaching and training as needed and directed.
  • Prepare all financial related expenditures including accounts payable and receivable.
  • Manage monthly operating budget of $30,000 and expedite over $2 million in commission disbursements annually.
  • Administer compliance process of Real Estate Owned inventory.
  • Practice operational discipline by following established policies and procedures, act professionally and delivering superior customer service at all times to outside client.
  • Maintain monthly office sales volume and report production statistics to corporate business partners.
  • Prepare and distribute year-end earnings statements for all independent contractors and vendors.
09/2006 to 05/2009
Senior Business Analyst Arthur J Gallagher & Co. Massachusetts, MA,
  • Provided monthly budget analysis and reconciliation for technology project managers during large corporate merger.
  • Responsible for tracking project expenditures such as contingent labor, internal labor and hardware/software purchases while adhering to strict budgetary guidelines.
  • Performed work utilizing various integrated web tools including Oracle Financial Systems.
  • Facilitated research and analysis in support of efforts to enhance processes and reduce costs by identifying and implementing improvement opportunities.
  • Participated and presented strategies in project review meetings with senior level management.
  • Researched and delivered ad-hoc reporting as requested in a challenging and fast-paced environment driven by deadlines.
02/2000 to 05/2006
Information Technology - Workforce Engineering A Transwestern Houston, MN,
  • Served as labor administrator for project time tracking tool utilized by over 3,500 technology employees.
  • Ensured compliance and division standards were consistently met within appropriate timeframes.
  • Accomplished this through a creation of business processes and training procedures developed for a group of local representatives across the division and monitored it daily.
  • Developed and maintained website content of policies and procedures, as well as provided navigational links and frequently asked question documentation.
  • Instrumental in the creation of a resource plan at the functional level to enable technology groups to meet supply and demand by determining how resources were being utilized and mapped against staff budget.
  • Implemented common processes and automated templates to be followed.
  • Managed data integrity of sensitive and confidential payroll information ensuring accuracy through monthly reconciliation.
  • Participated in the cross-functional communication strategy used to evaluate and est.
11/1995 to 02/2000
Analyst Hay Management Consultants City, STATE,
  • Delivered compensation analysis reports, performance management manuals and job grade evaluations to principal clients by researching and analyzing market data received through survey participation.
  • Served as communication liaison for many large-scale projects, prioritizing information and ensuring completeness and timeliness of client deliverables.
  • Prepared the design and production of proposals, reports, and presentations often driven by demanding client deadlines.
  • Provided analytical and technical support for multiple in-house and remote consultants.
Expected in 1999
: Human Resources Management
Richland College - Dallas, TX
Expected in 1992
: Liberal Arts
University of North Texas - Denton, TX

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Resume Overview

School Attended

  • Richland College
  • University of North Texas

Job Titles Held:

  • Recruitment Administrator
  • Operations Manager
  • Senior Business Analyst
  • Information Technology - Workforce Engineering A
  • Analyst


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