Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Pleasant Recreation Attendant possessing excellent communication, time management and multitasking abilities. Offering 30 years of hands-on experience promoting activities, preserving grounds and monitoring conduct of visitors. Friendly and observant individual well-versed in performing clerical duties and indoor and outdoor maintenance tasks such as cleaning and disinfecting. In addition to the fore mentioned tasks was integral in establishing and perpetuating protocols, communicating local history and use of 'olelo for the Hawaiian Outrigger Canoe Program. The program was used to perpetuate the Hawaiian Culture for employees and guests.

  • Customer service
  • Activity Scheduling
  • Safety compliance
  • Verbal and written communication
  • First Aid and CPR
  • Cultural awareness
  • Multitasking abilities
  • Organization and Time management
  • Team Training
  • Safety awareness
Work History
Recreation Attendant, 02/2020 to Current
Hyatt Hotels Corp.Santa Clara, CA,
  • Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
  • Provided information about facilities, entertainment options and rules and regulations to 100's visitors per day.
  • Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment, including chairs, tables, towel stands, brining and removing towel carts, stocking of amenities and Outrigger Canoe.
  • Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
  • Recorded daily opening and closing reports to reconcile sales.
  • Operated point of sale terminal to complete customer transactions.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.
  • Adhered to safety regulations for facility usage including capacity and fire marshall restrictions.
  • Part-Time Bartending
  • Part-Time Outrigger Canoe Instructor
  • First Aide and CPR Certification
  • Learning Coach for new hires, instruct on corporate procedures such as communication standards, hygiene, sequence of service, emergency procedures, POS training,and banking procedures.
Bartender, 09/2008 to 07/2009
Grand CasinoHinckley, MN,
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled $500 cash on daily basis, which built trustworthiness and loyalty with owners.
Doorman/Bellman, 01/2008 to 05/2009
Four Seasons Hotel St. LouisCity, STATE,
  • Kept up to date on hotel and local happenings, including events, restaurant menu, occupancies, staff updates and VIP guests.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Maintained lobby in pristine condition and kept trash promptly emptied.
  • Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked.
  • Escorted guests to and from rooms and assisted with baggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Posted and maintained public area signage for hotel.
  • Escorted guests to assigned rooms and transported luggage.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
  • Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
  • Drove vehicles of different make, style and price points both to and from desired destination.
  • Resolved problems, improved operations and provided exceptional service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
Poolside Supervisor, 05/2008 to 09/2008
Four Seasons Hotel St. LouisCity, STATE,
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Oversaw and optimized work of 8-10 pool servers performing high-quality F&B work.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Measured team performance and reported metrics to leadership team members.
  • Collaborated with restruant and bar departments to establish project guidelines and create unique products to drive profitability.
  • Provided coaching and counseling to 8-10 employees to encourage professional growth as well as meet short- and long-term goals.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Maintained compliance with company policies, objectives and communication goals.
  • Prepared and managed work schedules, vacation and sick time accurately on weekly basis.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
High School Diploma: , Expected in 05/1984
Ottumwa High School - Ottumwa, IA

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School Attended

  • Ottumwa High School

Job Titles Held:

  • Recreation Attendant
  • Bartender
  • Doorman/Bellman
  • Poolside Supervisor


  • High School Diploma

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