Knowledgeable Recovery Coach highly effective at building productive relationships with clients to facilitate treatment goals. Talented problem-solver with a service-oriented approach. Looking to leverage of 1 year of experience in a new role with room for advancement. Friendly and engaging counseling professional offering 1 year of experience working with peers as a certified peer counselor and a Recovery Coach and we even facilitate groups. Skilled in team management and clinical supervision for interns and unlicensed practitioners. Passionate about providing support and resources for patients with substance abuse issues or mental health challenges.
Developed and implemented individualized treatment plans.
Gathered information about useful resources and helped coordinate referrals.
Provided group, family and individual counseling to support recovery goals.
Handled estimated [Number] inbound and outbound calls daily, remaining highly focused on securing required funds.
Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommend Pathways to Recoveree's, thoroughly explaining detail.
Offered advice and assistance to customers, paying attention to special needs and wants.
Answered customer telephone calls promptly to avoid on-hold wait times. Helped customers set up appointments, and special requests
Worked with Recoveree's on their wellness plan.
Facilitated groups.
09/2017 to 06/2019
Elmhurst Elementary School- VolunteerElmhurst Elementary School – City, STATE,
Coordinated with teacher to implement lesson plans and keep students on track.
Monitored students in lunchroom and at recess.
Assisted classes with parties and events.
Supported students struggling with [Type] concepts.
Read stories with small groups of students aged [Number] to [Number].
Played games with small groups of students reviewing previous day's material.
Prepared materials for class activities and art projects.
Supervised children in cafeteria and assisted with opening juice boxes and other hard-to-open lunch items.
Supervised one or more center activities as directed by classroom teacher.
Took responsibility for group of [Number] students on class field trip to [Type].
Made copies to assist teacher in preparing future lessons.
Assisted with school field trips and special events by collecting permission slips and payments.
Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Stepped into non-classroom environments such as libraries to help staff manage demand.
Helped teacher prepare instructional material and displays.
Cleaned, organized and restocked classrooms for upcoming classes.
Laminated teaching materials to increase durability under repeated use.
Administered and graded homework assignments and tests.
Planned and prepared various teaching aids such as bibliographies, charts and graphs.
Arranged and organized classroom desks, chairs and supplies.
Enforced rules and instructions to maintain discipline.
Maintained and operated classroom equipment to maximize use and lifespan.
09/2014 to 06/2017
McCarver Elementary School- VolunteerMcCarver Elementary School – City, STATE,
Coordinated with teacher to implement lesson plans and keep students on track.
Monitored students in lunchroom and at recess.
Took responsibility for group of [Number] students on class field trip to [Type].
Read stories with small groups of students aged [Number] to [Number].
Prepared materials for class activities and art projects.
Assisted classes with parties and events.
Played games with small groups of students reviewing previous day's material.
Supported students struggling with [Type] concepts.
Made copies to assist teacher in preparing future lessons.
Supervised children in cafeteria and assisted with opening juice boxes and other hard-to-open lunch items.
Supervised one or more center activities as directed by classroom teacher.
Maintained and operated classroom equipment to maximize use and lifespan.
Assisted with school field trips and special events by collecting permission slips and payments.
Administered and graded homework assignments and tests.
Helped teacher prepare instructional material and displays.
Cleaned, organized and restocked classrooms for upcoming classes.
Stepped into non-classroom environments such as libraries to help staff manage demand.
Arranged and organized classroom desks, chairs and supplies.
Enforced rules and instructions to maintain discipline.
Laminated teaching materials to increase durability under repeated use.
Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Worked with students in the Christmas store pick out gifts for their family members, I even donated to children that didn't have any money to get their family members a gift.
06/2002 to 06/2003
Assistant General ManagerStor-More Self Storage – City, STATE,
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Mentored and motivated team members to achieve challenging business goals.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Oversaw computer database and physical filing systems.
Built customer loyalty by devising promotions and products according to customer needs and budget.
Performed pricing and estimates based on customer needs and requirements.
Resolved problems promptly to elevate customer approval.
Enforced quality assurance protocols to deliver ideal customer experiences.
Boosted yearly profits through process optimization and improved training.
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