receptionist administrator claims processor resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

  • Multi-line Telephone Systems
  • Time management
  • Customer and client relations
  • Telephone skills
  • Professional demeanor
  • Correspondence distribution
  • Staff Management
  • Documentation and control
  • Organization skills
  • Verbal and written communication
  • Security awareness
  • Documentation and reporting
  • Business operations
  • Policy and procedure modification
  • Business administration
  • Scheduling
Work History
01/2001 to 01/XXX1
Receptionist Administrator Claims Processor Common Spirit Devils Lake, ND,
  • Greeted customers and visitors in-person and via telephone calls.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using microsoft office and power point and excel.
  • Interpreted management directives to define and document administrative staff processes.
  • Codified office structures and processes to promote teamwork and performance.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
01/2020 to Current
Catering Assistant Lineage Logistics Olathe, KS,

i do catering as needed for weddings and special events

  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Prepared dishes for catering events or during high-volume shifts.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Arranged linens and table settings according to seating plan and event theme.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleared dishes and glassware quickly following each course.
  • Served appetizers, entrees and refilled beverages for events up to 60 guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Fostered enjoyable event atmosphere through friendly guest interactions
01/XXX0 to 01/XXX1
Owner/Operator Serenity Salon & Spa LLC City, STATE,

owner and operator business closed

  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across salon operations.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across [Industry] operations.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Created and monitored [Type] promotional approaches to increase sales and profit levels [Number]%.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Founded and managed [Type] business, growing international revenue from $[Amount] to $[Amount] in first year and to $[Amount] within [Number] years.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Used knowledge of market trends to create value-added solutions resulting in 50% increase in revenues.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Exceeded sales goals by 50% through effective employee management.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Aligned branding initiatives and sales strategies with client goals.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Consulted with customers to assess needs and propose optimal salonn products solutions.
  • Trained and motivated [Number] employees to perform daily business functions, including [Task] and [Task].
  • Conducted target market research to scope out industry competition and identify advantageous trends.
Expected in 05/1998
High School Diploma:
Hillcrest Christian School - Jackson,Ms,

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Resume Overview

School Attended

  • Hillcrest Christian School

Job Titles Held:

  • Receptionist Administrator Claims Processor
  • Catering Assistant
  • Owner/Operator


  • High School Diploma

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