Reception Manager Resume Example Factory Direct Marine&RV

RECEPTION MANAGER

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-driven, with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills

Guest relations
Team leadership and supervision
Contract negotiations and administration

Transportation and logistics coordination
Customer service-driven
Food service knowledge

Experience

Factory Direct Marine&RV | Ridgeland, SCReception Manager08/2017 - Current

Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Entered data in Motility software to keep records of customer information.
Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Organized and updated monthly schedules and monthly calendar obligations for various levels of management and staff.
Managed more than 200 incoming calls per day.
Oversaw office inventory by restocking supplies for my area
Maintained daily calendars, set appointments with clients and planned daily office events.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Sorted incoming mail and directed to correct personnel each day.
Scheduled and confirmed appointments.
Received incoming packages and mail, and dispersed parcels for team of 30 or more employees.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Handy Dan's | Ridgeland, SCManager01/2011 - 08/2017

Managed four of our store locations
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Organized and updated schedules to optimize coverage for expected customer demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Built and maintained effective working relationships with peers and upper management.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Monitored sales events, added new merchandise and rang up purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Inspected items for damage and obtained replacements for customers.
Operated cash register, collected payments and provided accurate change.
Welcomed customers, offering assistance to help find necessary store items.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Properly verified customer identification for alcohol or tobacco purchases.
Did all deposits, lottery items, and bank runs

Days Inn & Suites | Ridgeland, SCFront Desk02/2008 - 11/2010

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Input customer data and made immediate updates to reflect room changes.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Performed administrative support tasks, completing all duties within required timeframes.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Set guest and group reservations and processed check-ins and check-outs.
Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Facilitated front desk operations for busy high-volume hotel.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Monitored reservations to track incoming parties and special events.
Computed guest billings and posted charges to room accounts.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Responded to inquiries and room requests made online, by phone or email.
Balanced accounts and conducted nightly audits to keep bookkeeping current.

Education and Training

Ridgeland-Hardeeville High School | Ridgeland, SCHigh School Diploma05/2008

Resume Overview

Companies Worked For:

Factory Direct Marine&RV
Handy Dan's
Days Inn & Suites

School Attended

Ridgeland-Hardeeville High School

Job Titles Held:

Reception Manager
Manager
Front Desk

Degrees

High School Diploma

Reception Manager Resume Example

Resume Score: 80%

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