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Reception Manager Resume Example

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RECEPTION MANAGER
Professional Summary
Steadfast and meticulous with over 7 years of experience in health management. Proficiencies at improving processes, maximizing team productivity and reducing cost to achieve sustainable working operations. Expert in team motivation and retention strategies, resident, and customer relations. Highly organized and hardworking with excellent planning and management skills.
Skills
  • Leadership
  • Personnel management
  • Clinic Management
  • Customer Service
  • Organizational Skills
  • Training and instructing employees
  • Microsoft Office proficiency
  • Basic
  • Charts
  • Clinic Management
  • Customer Service
  • Data base
  • Delivery
  • Documentation
  • Immunization
  • Instructing
  • Inventory
  • Leadership
  • Life Support
  • Microsoft Office
  • Multi-line telephone
  • Network
  • Occupational Health
  • Organizational Skills
  • Pediatrics
  • Personnel
  • Personnel management
  • Process improvement
  • Purchasing
  • Resuscitation
  • Bilingual - Spanish
  • Supply chain
  • Surgery
  • Vaccine
  • Vaccines
Work History
Reception Manager, 08/2018 to Current
 United States Navy – Jacksonville, Florida
  • Provided knowledgeable and friendly assistance to 85 visitors and customers daily, ensuring accurate appointment identification.
  • Operated multi-line telephone systems to independently handle over 90 calls daily.
  • Resolved customer problems, complaints, and increased clinic patient satisfaction to 92%.
  • Managed department inventory by ordering, purchasing, restocking, and maintaining adequate stock levels.
  • Supervised a team of 4 technicians in a process improvement initiative, leading to an increase in appointment utilization by 13%.
Unit Leader, 08/2016 to 08/2018
 United States Navy – Jacksonville, FL
  • Led a team of 2 nurse assistants, delivering superior leadership to improve performance and achieve target goals in the delivery of exceptional care to 800 couplets.
  • Inspected 4 supply carts daily to identify and resolve all discrepancies.
  • Oversaw 5 nurse assistants performing 250 newborn metabolic screenings to ensure the patient is in good health.
  • Supervised unit orientation and training of 8 nurse assistants, ensuring the 100% completion of all competencies.
  • Audited 120 patient charts for pain assessment pre and post procedure.
Senior Records Manager, 11/2015 to 08/2016
 United States Navy – Portsmouth, VA
  • Implemented and managed a tracking data base for 1,869 Occupational Health records to ensure accuracy of records held within the clinic.
  • Audited 155 records monthly in compliance with Manual of the Medical Department (MANMED) and meeting the Bureau of Medicine and Surgery (BUMED) requirements, ensuring 0 documentation discrepancies in compliance with The Joint Commission, accreditors of more than 21,000 US health care organizations.
  • Cross-trained in overseas screening, oversaw the process of 46 screenings to support readiness of personnel and their families to adequately perform duties.
  • Led orientation of 3 employees, ensuring the 100% of all clinic competencies.
Supply Chain Manager, 01/2014 to 11/2015
 United States Navy – Portsmouth, VA
  • Managed the storage of $200,000 worth of vaccines weekly.
  • Led implementation of effective supply chain planning and distribution systems, decreasing vaccine waste from 5% to 2% creating a -3% variance.
  • Established inventory targets, stock level, risk mitigation targets, and managed strategies to optimize inventory of vaccines, saving the clinic over $100,000 in vaccine waste.
  • Supervised 11 immunization expositions throughout a 3,730 sq mi.
  • Geographical area, and the administration of 3,000 vaccines.
  • Trained and qualified 3 immunization technicians on proper vaccine storage, supply chain, and clinical procedures to ensure 100% completion of all competencies.
Education
Bachelor of Science: Healthcare Administration Purdue University - Indianapolis, IN
  • Basic Life Support
  • Neonatal Resuscitation Program
  • Depart of Defense: National Vaccine Healthcare Centers Network - Adult/Pediatrics
    •
    Work History
    Reception Manager, 08/2018 to Current
     United States Navy – Jacksonville, Florida
    • Provided knowledgeable and friendly assistance to 85 visitors and customers daily, ensuring accurate appointment identification.
    • Operated multi-line telephone systems to independently handle over 90 calls daily.
    • Resolved customer problems, complaints, and increased clinic patient satisfaction to 92%.
    • Managed department inventory by ordering, purchasing, restocking, and maintaining adequate stock levels.
    • Supervised a team of 4 technicians in a process improvement initiative, leading to an increase in appointment utilization by 13%.
    Unit Leader, 08/2016 to 08/2018
     United States Navy – Jacksonville, FL
    • Led a team of 2 nurse assistants, delivering superior leadership to improve performance and achieve target goals in the delivery of exceptional care to 800 couplets.
    • Inspected 4 supply carts daily to identify and resolve all discrepancies.
    • Oversaw 5 nurse assistants performing 250 newborn metabolic screenings to ensure the patient is in good health.
    • Supervised unit orientation and training of 8 nurse assistants, ensuring the 100% completion of all competencies.
    • Audited 120 patient charts for pain assessment pre and post procedure.
    Senior Records Manager, 11/2015 to 08/2016
     United States Navy – Portsmouth, VA
    • Implemented and managed a tracking data base for 1,869 Occupational Health records to ensure accuracy of records held within the clinic.
    • Audited 155 records monthly in compliance with Manual of the Medical Department (MANMED) and meeting the Bureau of Medicine and Surgery (BUMED) requirements, ensuring 0 documentation discrepancies in compliance with The Joint Commission, accreditors of more than 21,000 US health care organizations.
    • Cross-trained in overseas screening, oversaw the process of 46 screenings to support readiness of personnel and their families to adequately perform duties.
    • Led orientation of 3 employees, ensuring the 100% of all clinic competencies.
    Supply Chain Manager, 01/2014 to 11/2015
     United States Navy – Portsmouth, VA
    • Managed the storage of $200,000 worth of vaccines weekly.
    • Led implementation of effective supply chain planning and distribution systems, decreasing vaccine waste from 5% to 2% creating a -3% variance.
    • Established inventory targets, stock level, risk mitigation targets, and managed strategies to optimize inventory of vaccines, saving the clinic over $100,000 in vaccine waste.
    • Supervised 11 immunization expositions throughout a 3,730 sq mi.
    • Geographical area, and the administration of 3,000 vaccines.
    • Trained and qualified 3 immunization technicians on proper vaccine storage, supply chain, and clinical procedures to ensure 100% completion of all competencies.
    Languages
    Bilingual - Spanish
    Skills
  • Leadership
  • Personnel management
  • Clinic Management
  • Customer Service
  • Organizational Skills
  • Training and instructing employees
  • Microsoft Office proficiency,
  • Basic, charts, Clinic Management, Customer Service, data base, delivery, documentation, immunization, instructing, inventory, Leadership, Life Support, Microsoft Office, multi-line telephone, Network, Occupational Health, Organizational Skills, Pediatrics, personnel, Personnel management, process improvement, purchasing, Resuscitation, Bilingual - Spanish, supply chain, Surgery, Vaccine, vaccines
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    Resume Overview

    Companies Worked For:

    • United States Navy

    School Attended

    • Purdue University

    Job Titles Held:

    • Reception Manager
    • Unit Leader
    • Senior Records Manager
    • Supply Chain Manager

    Degrees

    • Bachelor of Science : Healthcare Administration
      Basic Life SupportNeonatal Resuscitation ProgramDepart of Defense: National Vaccine Healthcare Centers Network - Adult/Pediatrics

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