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Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing three years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Enthusiastic customer service representative bringing expertise in Veterinary office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image.
Results-driven, excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty.
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- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Scheduled appointments based on doctor availability and established load parameters.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Processed payments and updated accounts to reflect balance changes.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Oversaw office inventory by restocking supplies and submitting purchase orders for office and veterinary products.
- Maintained professional tone at all times, including during peak rush hours.
- Monitored daily and weekly schedules and monthly calendar obligations for five CSR’s.
- Answered calls to help over 20 clients each hour.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Responded to telephone inquiries from clients and doctors and delivered information to inform and educate callers.
- Scheduled and confirmed appointments.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately twenty animals per day.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Attended departmental meetings, providing feedback to enhance future performance.
- Earned reputation for good attendance and hard work.
- Improved customer satisfaction by finding creative solutions to problems.
- Utilized point of sale software to compile data gathered from various sources.
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Met or exceeded revenue objectives by promoting Product and Services to customers during service, account and sales follow-up calls.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Set up and activated customer accounts.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Culver High School - Culver, OR
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resume Strength
- Formatting
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Resume Overview
School Attended
- Culver High School
Job Titles Held:
- Reception Manager
- Veterinary Assistant
- Customer Service Representative
Degrees
- High School Diploma
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