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ramp supervisor resume example with 16+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Extremely energetic with excellent leadership skills. Always keeping the team motivated to complete the task at high quality value yet time sensitive.  Highly dedicated guest services representative, consistency with record high guest satisfaction rankings. Utilize knowledge, skills and abilities to seek out opportunities and turn around underperforming operations. Exceed in high quality assurance and going above and beyond the work place expectations. Manage new hires and train them until they’re signed off. In addition to training employees I also have excelled in the following areas: Retail operations, Complaint Handling & Resolution, Front-End Supervisor and Sales and Margin Improvement. On top of that I am very organized, resilient, professional, analytical and capable of overcoming obstacles. 
Work History
12/2015 to Current Ramp Supervisor In-Terminal Services | Benicia, CA,
  • Clearly set daily performance expectations including Safety briefing for every agent.
  • Supervise and direct the scheduled work force to ensure a safe and on-time performance.
  • Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
  • Manage Agents meal times and all aspects of the collective bargaining contract.


08/2011 to 12/2015 Station Ramp Agent and Trainer Southwest Airlines | City, STATE,
  • Train new hires how to successfully complete all aspects of the Ramp Agents training and  ensuring the new hires abide by our motto, "Safety first" and always secure the aircraft. 
  • Operates and drives motorized equipment such as belt loaders, push back, tug, and air stairs.
  • Ensure the aircraft is ready for take off and that all luggage, cargo and mail is in the right place at the right time by operating all equipment effectively and efficiently to accomplish the tasks assigned.        
  •  Conduct interviews and the complete on boarding process for the new hires. 

04/2003 to 08/2009 Account Sales Manager / Merchandiser Coca-Cola Company | City, STATE,
  • Assign territories to members of the team, and ensure accounts are being properly set up and maintained.
  • Properly market our products and keeping up with competitors in our market.
  • Complete performance appraisals; follow ups with guest satisfactions with both product and services. Complete all the paperwork for the accounts in your teams territories.
Education
Expected in 2002 to to High School Diploma | Kenwood High School, Baltimore, Maryland GPA:
Expected in 2001 to to Graphic Communication and Printing | Sollers Point / Southeastern Technical , Dundalk, Maryland GPA:

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Resume Overview

School Attended

  • Kenwood High School
  • Sollers Point / Southeastern Technical

Job Titles Held:

  • Ramp Supervisor
  • Station Ramp Agent and Trainer
  • Account Sales Manager / Merchandiser

Degrees

  • High School Diploma
  • Graphic Communication and Printing

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