Extremely energetic with excellent leadership skills. Always keeping the team motivated to complete the task at high quality value yet time sensitive. Highly dedicated guest services representative, consistency with record high guest satisfaction rankings. Utilize knowledge, skills and abilities to seek out opportunities and turn around underperforming operations. Exceed in high quality assurance and going above and beyond the work place expectations. Manage new hires and train them until they're signed off. In addition to training employees I also have excelled in the following areas: Retail operations, Complaint Handling & Resolution, Front-End Supervisor and Sales and Margin Improvement. On top of that I am very organized, resilient, professional, analytical and capable of overcoming obstacles.
Ramp Supervisor, 12/2015 to Current Company Name – City, State
Clearly set daily performance expectations including Safety briefing for every agent.
Supervise and direct the scheduled work force to ensure a safe and on-time performance.
Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
Manage Agents meal times and all aspects of the collective bargaining contract.
Station Ramp Agent and Trainer, 08/2011 to 12/2015 Company Name – City, State
Train new hires how to successfully complete all aspects of the Ramp Agents training and ensuring the new hires abide by our motto, "Safety first" and always secure the aircraft.
Operates and drives motorized equipment such as belt loaders, push back, tug, and air stairs.
Ensure the aircraft is ready for take off and that all luggage, cargo and mail is in the right place at the right time by operating all equipment effectively and efficiently to accomplish the tasks assigned.
Conduct interviews and the complete on boarding process for the new hires.
Account Sales Manager / Merchandiser, 04/2003 to 08/2009 Company Name – City, State
Assign territories to members of the team, and ensure accounts are being properly set up and maintained.
Properly market our products and keeping up with competitors in our market.
Complete performance appraisals; follow ups with guest satisfactions with both product and services. Complete all the paperwork for the accounts in your teams territories.
High School Diploma: 2002 Kenwood High School - City, State
Graphic Communication and Printing : 2001 Sollers Point / Southeastern Technical - City, State
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Kenwood High School
Sollers Point / Southeastern Technical
Job Titles Held:
Station Ramp Agent and Trainer
Account Sales Manager / Merchandiser
High School Diploma : 2002 Graphic Communication and Printing : 2001
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