Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion. Also very good with team build and communication, excellent customer service skills. Very good at staying focused on the daily task or any task assigned to me, can multitask and ensure every and any customer with the best customer experience.

  • Ground Support Services
  • Customer Service
  • Safety Procedures
  • Arrival/Departure Procedures
  • Team Leadership
  • Heavy Lifting
  • Inclement Weather Tolerance
  • Electrical Power Connections
  • Daily Assignments
  • Dependable and Responsible
  • New Agent Training
  • Aircraft Tug Operation
  • Problem-Solving
  • FAA Regulations
  • Hazardous Materials
  • Client Presentations
  • Prospecting Skills
  • Product and Service Knowledge
  • Sales Closing
  • Product Management and Pricing
  • Relationship Selling
  • Strategy Development
  • Negotiation Tactics
  • Customer Needs Assessment
  • Customer Seating
  • Opening and Closing Procedures
  • Effective Customer Upselling
  • Team Member Motivation
  • Staff Training and Motivation
  • Processing Payments
  • Food Safety and Sanitation
  • Staff Training
  • Onboarding and Orientation
  • Managing Operations and Efficiency
  • Team Building
  • Verbal and Written Communication
  • Hiring and Training
  • Complex Problem Solving
  • Recruitment and Hiring
  • Employee Development
  • Problem Resolution
  • Administration and Reporting
  • Teamwork and Collaboration
  • Scheduling and Coordinating
  • Goal Setting
  • Time Management
  • Computer Skills
  • Good Judgment
  • Professional and Courteous
  • MS Office
  • Shift Scheduling
11/2020 to Current
Ramp Supervisor Winner Aviation Lexington, KY,
  • Operated conveyor belts,K- Loaders and aircraft tugs daily.
  • Communicated via headset radio with ground crew, flight crew about ramp operations and flight requirements.
  • Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
  • Oversaw ramp agents by assessing performance, training on proper procedures.
  • Determined flight close-out times and completed and verified [Type] flight forms.
  • Loaded and unloaded aircraft cargo freight.
  • Lift above 50lbs or more.
  • Stack and Take apart cans of freight in them.
01/2018 to 07/2021
Housekeeping Room Attendant Highgate Hotels Cherry Hill, NJ,
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Attended to [Number] guest rooms by sweeping, mopping and vacuuming.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
04/2016 to 06/2017
Sales Associate Walt Disney Co. San Diego, CA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built trusting relationships with customers by making personal connections.
  • Coordinated activities with other departments to ensure quality customer service.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Acted as initial contact in addressing customer concerns.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Worked with fellow sales team members to achieve group targets.
  • Processed orders through company system and coordinated product deliveries.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
10/2012 to 03/2016
Co-Manager Cvs Health Chico, CA,
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Maintained shoe department by organizing shoes by size, color and style.
  • Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
  • Engaged customers in discussion to identify needs and budget.
  • Searched and pulled product from backstock to satisfy customers.
  • Did bank runs for morning and nightly openings.
  • Open/close store and count registers daily.
  • Make work schedules
  • Prepare payroll

Education and Training
Expected in 06/2013
East Hartford High School - East Hartford, CT
Native/ Bilingual
Native/ Bilingual

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School Attended

  • East Hartford High School

Job Titles Held:

  • Ramp Supervisor
  • Housekeeping Room Attendant
  • Sales Associate
  • Co-Manager


  • GED

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