Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion. Also very good with team build and communication, excellent customer service skills. Very good at staying focused on the daily task or any task assigned to me, can multitask and ensure every and any customer with the best customer experience.
Skills
Ground Support Services
Customer Service
Safety Procedures
Arrival/Departure Procedures
Team Leadership
Heavy Lifting
Inclement Weather Tolerance
Electrical Power Connections
Daily Assignments
Dependable and Responsible
New Agent Training
Aircraft Tug Operation
Problem-Solving
FAA Regulations
Hazardous Materials
Client Presentations
Prospecting Skills
Product and Service Knowledge
Sales Closing
Product Management and Pricing
Relationship Selling
Strategy Development
Negotiation Tactics
Customer Needs Assessment
Customer Seating
Opening and Closing Procedures
Effective Customer Upselling
Team Member Motivation
Staff Training and Motivation
Processing Payments
Food Safety and Sanitation
Staff Training
Onboarding and Orientation
Managing Operations and Efficiency
Team Building
Verbal and Written Communication
Hiring and Training
Complex Problem Solving
Recruitment and Hiring
Employee Development
Problem Resolution
Administration and Reporting
Teamwork and Collaboration
Scheduling and Coordinating
Goal Setting
Time Management
Computer Skills
Good Judgment
Professional and Courteous
MS Office
Shift Scheduling
Experience
11/2020 to Current
Ramp SupervisorWinner Aviation – Lexington, KY,
Operated conveyor belts,K- Loaders and aircraft tugs daily.
Communicated via headset radio with ground crew, flight crew about ramp operations and flight requirements.
Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
Oversaw ramp agents by assessing performance, training on proper procedures.
Determined flight close-out times and completed and verified [Type] flight forms.
Loaded and unloaded aircraft cargo freight.
Lift above 50lbs or more.
Stack and Take apart cans of freight in them.
01/2018 to 07/2021
Housekeeping Room AttendantHighgate Hotels – Cherry Hill, NJ,
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Removed trash from rooms and replaced liners to wastebaskets.
Polished and sanitized floors, counters, bathtubs and window sills.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Attended to [Number] guest rooms by sweeping, mopping and vacuuming.
Interacted pleasantly with clients and guests when performing daily duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed soiled linens and articles from rooms and delivered to laundry area.
Washed and polished glass windows and doors to keep entryways clear and professional.
04/2016 to 06/2017
Sales AssociateWalt Disney Co. – San Diego, CA,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built trusting relationships with customers by making personal connections.
Coordinated activities with other departments to ensure quality customer service.
Met merchandise processing standards and maintained organized and accessible work area.
Acted as initial contact in addressing customer concerns.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Worked with fellow sales team members to achieve group targets.
Processed orders through company system and coordinated product deliveries.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
10/2012 to 03/2016
Co-ManagerCvs Health – Chico, CA,
Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
Seated customer to measure feet and properly fit with correct size shoes.
Maintained shoe department by organizing shoes by size, color and style.
Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
Engaged customers in discussion to identify needs and budget.
Searched and pulled product from backstock to satisfy customers.
Did bank runs for morning and nightly openings.
Open/close store and count registers daily.
Make work schedules
Prepare payroll
Education and Training
Expected in 06/2013
GED: East Hartford High School - East Hartford, CT GPA:
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