LiveCareer-Resume

ramp service agent resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Lifts up to 70 pounds and adheres to commercial airline protocols. Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over 9 years experience with nationwide airline services company. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flightline operations and equipment operation. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flightline operations and safety through 9 years of aviation experience.

Skills
  • Aviation and transportation
  • Aircraft servicing
  • Marshaling aircraft
  • Baggage tag checks
  • Special needs travelers
  • Weight/balance loading
  • Aviation regulations
  • Loading and unloading
  • Deicing of aircraft
  • Heavy Equipment Operation
  • Corporate policies
  • Sorting and labeling
  • Cleaning/sanitation processes
  • Radio etiquette
  • Cargo and freight
Education
Yuut Elitnaurviat - The People's Learning Center Bethel, AK, Expected in 05/2009 GED : - GPA :
Bethel Regional High School Bethel, AK Expected in No Degree : - GPA :
Work History
Signature Technicair - Ramp Service Agent
Dallas, TX, 05/2020 - Current
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 30 daily flights.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
The Paradies Shops - Airport Supervisor
Houston, TX, 04/2016 - 04/2020
  • Led daily operational, safety and security meetings to maintain optimal controls.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Maintained cleanliness and organization of Warehouse workspace, working closely with employees to systemize tasks.
  • Reported issues to higher management with great detail, resulting in positive results.
  • Scheduled employees for morning/evening shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised 30 employees on both shifts, overseeing efficiency of various tasks.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Organized ongoing maintenance schedules to boost system performance.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Managed efficient teams of up to 30 employees.
  • Conducted training, licensing and vehicle inspections for new employees.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
Dal Global Services - Ramp Agent
West Columbia, SC, 08/2010 - 04/2016
  • Safely and quickly refueled 60 daily aircraft for arrival and departure flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Transferred luggage from aircrafts to collection areas safely and quickly using Front-end loader and Forklift equipment.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 80 daily flights.
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Connected electrical power unit and hoses to aircraft.
  • Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
  • Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
  • Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
  • Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
  • Optimized space usage when loading cargo and baggage into aircraft compartments.
  • Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Yuut Elitnaurviat - The People's Learning Center
  • Bethel Regional High School

Job Titles Held:

  • Ramp Service Agent
  • Airport Supervisor
  • Ramp Agent

Degrees

  • GED
  • No Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: