ramp service agent resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Proficient in communicating and negotiating with internal team members, vendors and other stakeholders.
Skills
Team management
Skilled in Microsoft Office
Team liaison
Budgeting and finance
Product development
Data collection and analysis
Strategic planning
Schedule management
Project oversight
Active listening
Experience
Ramp Service Agent, 12/2021 - Current Unifi – Jacksonville, FL,
Load and unload aircraft cargo, passenger baggage and freight.
Operate conveyor belts, push-back tractors and aircraft tugs daily.
Communicate via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Exceed specific team goal by partnering with staff to share and implement best practices.
Used scanners to track parcel information, condition or receipt.
Collect, sorted and checked baggage tags against flight lists.
Operations Specialist (Contractor Position), 07/2019 - 01/2020 Ashland Chemical Company – Kearny, NJ,
Interacted with sales/marketing team to schedule ad campaigns for calendar based sponsorships and events.
Trafficked and managed campaigns in Ad Manager, Freewheel, and Operative and Salesforce systems.
Worked with external ad vendors to review and test images for varying rich media creative types and executions.
Pulled third party data reporting
Efficiently multitasked to manage timelines and priorities.
Completed ad campaigns from inception to completion
Communication/Traffic Coordinator, 03/2018 - 01/2019 Acco Engineering Systems – Las Vegas, NV,
Developed yearly media plan for all specialties in excess of $300,000 yearly.
Created all insertion orders (contracts with publisher) on a monthly basis and reconciled invoices against monthly budget.
Prepared mid-year forecast for department budget.
Prepared yearly forecast by allocating costs to various departments to maintain targeted budget as mandated by finance.
Maintained administrative tasks: updating calendar, meeting coordination, expense reports, FedEx orders, etc.
Managed traffic flow of projects from creation to completion.
Project Coordinator (Contractor Position), 10/2017 - 02/2018 Akqa – San Francisco, CA,
Supported account and campaign management teams with data and reporting analysis.
Responsible for campaign execution (i.e. - booking, forecasting, and trafficking)
Supported advertisers running digital campaigns for entertainment brands.
Assisted with media portfolio updates by working with multiple departments including campaign management, business partners, account managers and sales teams.
Collaborated with cross-functional teams to draft project schedules and plans.
Liaised with project managers to evaluate project scope and define milestones and deadlines.
Branch Marketing Sales & Service Manager, 01/2017 - 10/2017 PNC Bank – City, STATE,
Assisted in coordination and execution of marketing programs and activities that included advertising, sales content and internal communications.
Participated in interactions with agencies, third parties or internal business partners to coordinate development and execute on their behalf.
Acquired knowledge of major banking products and services and applied knowledge appropriately to diverse situations.
Demonstrated an understanding to the issues related to the decision-making process along with the ability to analyze situations fully and accurately, to reach productive decisions.
Collaborated with sales teams to strengthen client relationships and generate new revenue opportunities.
Targeted customers for campaigns and identified appropriate marketing channels.
Production Manager, 09/2015 - 12/2016 IW Group Inc. – City, STATE,
Coordinated the entire delivery and execution process ensuring the highest quality of team communications and collaborations.
Tracked and reported project financial performance on a regular basis.
Monitored ad translation process from beginning stages to end stages in other languages.
Initiated, coordinated and provided follow through on projects to ensure success in timing and quality.
Maintained accurate information within the agency’s project management / traffic system so that statuses were updated is in real time.
Interfaced with Creative, Media, Planning, and other departments during project development.
Project Manager, 10/2014 - 08/2015 Noxster SEO Company – City, STATE,
Managed creation of monthly content strategies and oversaw copywriting team production.
Communicated and consulted with clients on a weekly basis through the implementation of web design and SEO Projects.
Monitored the completion of the project scope, goals and deliverables through use of Google Analytics and Google Ad words.
Developed, tracked and maintained project schedules, invoices, receipts etc.
Assisted in performing onsite changes and updates.
Coordinated web design and SEO projects.
Account Manager, 08/2013 - 09/2014 Internet Brands Inc. – City, STATE,
Maintained client communication, conflict resolution, and relationship building using Salesforce and other software.
Identified sales strategy tactics to provide a regular two-way communication between the client and team to ensure client issues were dealt with in an efficient manner.
Possessed knowledge of the company's family of sites and services to encourage new business.
Supported the Accounting department by providing regular input on account activity.
Provided weekly reporting to management including call reports, new accounts, and client feedback.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Business Account Manager (Contractor Position), 06/2011 - 06/2013 Sears Holdings Corporation – City, STATE,
Developed marketing plans for the weekly store circular that ran at a national level.
Lead/Held cross-functional weekly meetings with clients and merchants on assigned department initiatives and development.
Analyzed brand performance against quarterly volume, share & profit value and strategized to ensure attainment of goals.
Utilized various marketing software to examine consumer to product ratios to gain recommendations related to consumption trends.
Scheduled and participated in conference calls.
Logged weekly notes and assigned tasks to buyers and other team members.
Education and Training
Master of Arts: Education, Expected in 05/2020 - University of Phoenix - Los Angeles, CA, GPA: Status -
Bachelor of Arts: Integrated Marketing Communications, Expected in 04/2011 - Roosevelt University - Chicago, IL GPA: Status -
Associate of Science: Nursing, Expected in - Santa Monica College - Santa Monica, CA GPA: Status -
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