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rail operation controller resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Highly skilled in transit operations, data analytics and operations research with over 10 years of experience. Collaborates with engineers and other team members to keep underground transit operating safely and timely as well as keeping public transportation reliable. Dedicated transit professional with history of meeting company goals utilizing consistent and organized practices. Skilled in effecting organizational changes, adapting to new situations and challenges to best enhance the organizational brand, including under pressured working environment. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects, leading teams, delivering results, and exceeding expectations.

Adaptable with solid industry background and proven expertise in building and leading successful teams as well as motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Skills
  • Interpersonal Communication
  • Multitasking Abilities
  • Critical Thinking
  • Self-Motivated
  • Attention to Detail
  • Planning and Coordination
  • Passenger safety management
  • Service quality optimization
  • Analytic Tools and Methods
  • Issue Resolution
  • Regulations Compliance
  • Emergency Operating Procedures
  • Onboarding and Training
  • Data Interpretation
  • Daily Operations Management
  • Customer Relations
Education
Southern New Hampshire University Hooksett, NH Expected in 2022 Master of Science : Data Analytics - GPA :
Southern New Hampshire University Hooksett, NH Expected in 05/2018 Bachelor of Arts : Mathematics - GPA :
Work History
Bart - Assistant Director of Transportation Operations
, , Menlo Park, CA 06/2022 - Current
  • Oversaw day-to-day dispatch activities in accordance with local, state, and federal law.
  • Defined, implemented and revised operational policies and guidelines.
  • Worked collaboratively with other department leaders to implement new procedures and corrective actions to improve quality.
  • Achieved team goals through formalized training plans, coaching and performance management.
Marta - Rail Operation Controller
, , 04/2019 - 06/2022
  • Implement and interpret policy and procedure as needed
  • Mitigate service disruption by use of different service strategies method and track on time performance.
  • Analyze, supervise, and monitor computer generated indication from ICS and system control and data acquisition (SCADA)
  • Working directly with unionized employees and knowledgeable of labor bargaining agreement.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Directed operations during disruptions in service, providing for diversion of trains, adding stops and connections, general train movements and flow of information to crews and customers.
  • Managed communications flow to employees and customers regarding departures, arrivals, and delays.
  • Coordinated information with other departments relative to inadequacies or inefficiencies in operations, manipulations or schedules.
MARTA - Rail Controller
, , 08/2013 - 03/2019
  • Implement, interpret policy and procedure to mitigate service disruption by use of different service strategies methods and track on time performance progress.
  • Analyze, supervise, and monitor computer generated indication for train management system and system control and data acquisition.
  • Maintained delay logs, generated primary incident reports, and generate maintenance reports for various issue.
  • Working directly with unionized employees and knowledgeable of labor bargaining agreement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels. Achieved or exceeded KPI goals on regular basis by optimizing schedule and adjusting service.
  • Evaluated and delivered feedback to decision-makers regarding employee performance and training needs.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Assisted in developing criteria, application instructions, and procedural manuals for Train communication system upgrade project.
  • Manager staffing levels and delegate assignments and oversee staff duties. Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Directed operations during disruptions in service, providing for diversion of trains and connections, general train movements and flow of information to crews and customers.
  • Troubleshooting trains to identifying mechanical malfunction. `Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
  • Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors.


Accomplishments
  • Transit Rail System Safety Certificate
  • Effectively Managing Transit Emergencies Certificate

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Southern New Hampshire University

Job Titles Held:

  • Assistant Director of Transportation Operations
  • Rail Operation Controller
  • Rail Controller

Degrees

  • Master of Science
  • Bachelor of Arts

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