quality technician resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Reliable employee seeking Quality position. Offering excellent communication and good judgment.

  • Data Capture and Analysis
  • Document Quality
  • Finished Goods Inspection
  • Quality Issue Identification
  • Adaptability and Flexibility
  • Continuous Improvement Projects
  • Critical Thinking
  • Time Management
  • Coaching and Mentoring
  • Daily Operations Support
  • Training Development and Execution
Anoka Ramsey Community College Cambridge, MN, Expected in Associate of Applied Science : Business - GPA :

Also completed and received the following certificates:

Small Business Accounting Certificate

Administrative Specialist Certificate

Business Computer Applications Certificate

Business Generalist Certificate

Work History
Kerry Ingredients And Flavours - Quality Technician
Elk Grove Village, IL, 08/2017 - Current
  • Evaluated results against design standards and compliance requirements.
  • Inspected manufactured parts by reviewing visually and assessing dimensions.
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Conducted data review and followed standard practices to find solutions.
  • Inspected surgical tools and compared against standards to meet regulatory requirements.
  • Made recommendations on ways to improve testing procedures, production processes and training.
  • Reported problems and concerns to management.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Provided training to over 7 onboarding team members in 2022.
  • Conducted analyses of both in-process and completed materials, components and products.
Promac - Customer Service/Administrative Assistant
Los Angeles, CA, 01/2010 - 02/2021
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Updated database with new information, address changes and contact details.
  • Immediately brought critical issues to the forefront for resolution.
  • Oversaw appointment scheduling and itinerary coordination for clients.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
Tri Counties Bank - Teller
Redwood City, CA, 10/2004 - 01/2008
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Identified potential needs through observation, questioning and listening.
  • Investigated and promptly resolved issues with patron accounts.
C-A-L Ranch - Head Cashier
Cedar City, UT, 10/2001 - 01/2005
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Received and processed customer payments.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.
  • Trained in human resources and payroll to provide back-up coverage to employees with optimal support.

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Resume Overview

School Attended

  • Anoka Ramsey Community College

Job Titles Held:

  • Quality Technician
  • Customer Service/Administrative Assistant
  • Teller
  • Head Cashier


  • Associate of Applied Science

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