Quality Supervisor Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Outgoing team player with leadership ability. Detail oriented, excellent communication skills, strong technical skills, excellent organizational skills, highly driven, and a motivated self-starter. Seeking a position where my expertise can be applied and expanded. Secure a career opportunity in a reputable organization to expand my skillset while making a significant contribution to the success of the company. Tenacious and self-motivated with a desire to always do more. I thrive in a fast-paced, quick response, highly variable environment.

  • Advanced knowledge of hand tools, power tools, basic shop floor tools and procedures
  • Obtained through extensive work experience. Foundational understanding of quality
  • Measuring instruments
  • Soldering and primary electrical component troubleshooting and repair
  • Auditing, Programming
  • Basic, Quality
  • Cabling, Quick
  • Calibration, RAID
  • Hardware, RAM
  • Concise, Recording
  • CPR, Safety
  • CPU, Scheduling
  • Credit, Servers
  • Customer service, Shipping
  • Delivery, Soldering
  • Desktops, SOP
  • Documentation, Supervisor
  • Drivers, Switches
  • Email, Technical assistance
  • Fast, Technical manuals
  • First Aid, Telephony
  • Hand tools, Phone
  • Hard drive, Test equipment
  • Inventory, Troubleshooting
  • IP, Utilities
  • Laptops
  • Logic
  • Loss prevention
  • Materials
  • Motherboard
  • NAS
  • Network
  • Operating system
  • Packaging
  • Power supply
  • Power tools
  • Pricing
  • Printers
  • Printer
  • Processes
Education and Training
Madison County High School Danielsville, Expected in 1996
  • American Red Cross: Adult CPR/AED, Pediatric CPR and First Aid
  • Pryor Learning: Crash Course for First-Time Manager or Supervisor
  • UL: OSHA 10 General Industry Outreach (IACET CEU=1.0)
: - GPA :
DeVry University Alpharetta, Expected in Bachelor of Science : Business Administration, Information Technology - GPA : GPA: 89, Magna Cum Laude Graduated 2001
Koch Industries, Inc. - Quality Supervisor
Rogers, AR, 02/2020 - Current
  • Completes incoming quality inspection per inspection plan.
  • Rework nonconforming products and components.
  • Maintain UL Certificate of Conformance paperwork in proper folders.
  • Update calibration list to ensure all measuring devices are calibrated.
  • Responsible for internal CAPA's.
  • Conduct root cause analysis of non-conforming materials.
  • Complete calibration plan and Periodic Maintenance plan of test equipment.
  • Conduct audits of all testing processes to verify they have not deviated and are in calibration.
  • Trouble shoot any issues with all test processes, and ensure they are performing needed test accurately.
  • Review corrective actions by suppliers and validate the corrective actions are effective.
  • Train Quality Technicians.
  • SOP's, Process Auditing, Work Instructions, and Document Control.
  • Understanding of quality standards and health & safety regulations.
Flowers Bakery - Bread Route Delivery Driver
City, STATE, 05/2019 - 01/2020
  • Responsible for loading and unloading box truck using a lift gate, hand trucks, and lifting 75+ pounds.
  • Expedited prompt delivery of bread and bread related products to restaurants, grocery stores, gas stations, and fast-food locations in Royston, Franklin Springs and Danielsville.
  • Started at 4am and worked until route was complete.
  • Operated a handheld computer and printer to order inventory, issue credits, and submit customer invoices.
  • General customer service, loss prevention, payment collection.
  • Priced, rotated, and stocked all product at each location.
  • Maintained sufficient truck inventory.
  • Worked in harsh environments such as extreme heat, cold, and rain.
  • Cover for other route drivers when on vacation, sick, or as needed.
ATIS Ltd - Production and Service Manager
City, STATE, 08/2000 - 05/2018
  • Assembled new equipment.
  • Performed BIOS updates and flashed firmware.
  • Assembled rackmount chassis, power supply, and motherboard.
  • Installed CPU, heat sink, cooling fans, RAM, hard drive(s), optical drive(s), RAID configurations, proprietary capture cards, and necessary telephony interface components.
  • Completed all proprietary in-house sub-assemblies which included programming logic chips, soldering through-hole components onto printed circuit boards, and assembly of other components.
  • Installed operating system, device drivers, hardware monitoring utilities, critical updates, and end user applications.
  • Performed burn-in tests and benchmarked completed builds.
  • Assigned and logged serial numbers and documented unit configurations.
  • Provided service, support, and necessary training for customers and dealers.
  • Responsible for creating quick setup guides, installation instructions, operations manuals, and technical manuals.
  • Documentation had to explain complex situations in a clear and concise manner, and I had to work with multiple vendors to ensure accuracy of product descriptions and capabilities.
  • Researched, planned, organized, developed, edited, and managed updates of a comprehensive library of digital and hard copy documentation.
  • Served as the first point of contact for customers seeking technical assistance over the phone or email.
  • Performed remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determined the best solution based on the issue and details provided by customers.
  • Issued RMA's, as necessary.
  • On call after hours.
  • Maintained all inventory.
  • Responsible for ordering parts, assigning purchase orders, and scheduling shipment of parts.
  • Recorded daily deliveries, analyzed all incoming shipments, verified the contents, reviewed invoices, and analyzed different suppliers.
  • Responsible for maintaining monthly inventory reports.
  • This included recording, labeling, counting, sorting, stocking, pricing, and maintaining adequate levels.
  • In charge of testing all new inventory for functionality and getting credit for defective items.
  • Maintained all shipping supplies and materials.
  • Custom molded foam inserts, custom made shipping boxes, packaging tape, and other miscellaneous supplies.
  • Packed items for shipment, verified the contents, prepared shipping documentation, packing lists, and logged all outgoing shipments.
  • Responsible for maintaining all company desktops, workstations, laptops, printers, and servers.
  • Maintained software updates, installed needed programs, and replaced defective hardware.
  • Maintained the local network, cabling, switches, NAS, and IP addresses.

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Resume Overview

School Attended
  • Madison County High School
  • DeVry University
Job Titles Held:
  • Quality Supervisor
  • Bread Route Delivery Driver
  • Production and Service Manager
  • <ul><li>American Red Cross: Adult CPR/AED, Pediatric CPR and First Aid</li><li>Pryor Learning: Crash Course for First-Time Manager or Supervisor</li><li>UL: OSHA 10 General Industry Outreach (IACET CEU=1.0)</li></ul>
  • Bachelor of Science