Quality Supervisor resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Quality Supervisor with an excellent eye for detail and a knack for devising and establishing effective quality procedures and expectations. Talented at specifying quality requirements with colleagues and monitoring performance. Management expertise gained through 15 years of successful contributions in two industries. Motivating leader with history of building and managing cohesive teams. Proficient at identifying roadblocks and integrating creative solutions to achieve improved outcomes. Strong relationship builder works well with stakeholders and corporate teams.

  • Excellent problem-solving capability
  • Personnel training
  • Procedure development
  • Trained in Crucial Conversations
  • Knowledge of auditing systems
  • Budget preparation
  • Relationship development
  • Planning and coordination
  • DMAIC Process improvement
Quality Supervisor, 03/2019 - Current
Keurig Dr Pepper Pulaski, VA,
  • Support a department of 22 quality specialists (QS), with 10 direct reports, by distributing assignments, providing technical instruction and answering personnel questions.
  • Successfully completed Lean Six Sigma Green Belt training, DMAIC Green Belt (GB) project, and facilitated the completion of all 61 tasks linked to root cause analysis. The GB project's focus was to develop and implement quality specialist training and process improvement initiatives to improve retention rates and increase customer satisfaction. The efficiency gain created by this project was 73% , which resulted in $122, 644 of financial benefit. Turnover rate notably decreased from seven QSs/year to zero thus far in 2020.
  • Creating a culture of belonging and support amongst QS team. Notable achievements include: department wide Quality Systems and Support emblem creation, QS mission statement creation, and monthly teambuilding luncheons.
  • Assess ARUP offsite locations for safety and operability, identify areas of weakness and changes to promote improvement.
  • Supervised and trained quality specialists as inspectors, taking them through training and mock inspections at offsite locations.
  • Make suggestions with regard to procedures, standards, and equipment to facilitate work and maintain quality.
  • Help to mentor University Hospital residents through teaching of quality management system
  • Working with ARUP colleagues to focus on women in leadership
  • Standardizing storage of quality related documents throughout ARUP corporate
  • Successfully led a team for ISO deficiency response. This included creating corporate wide training material as corrective actions an assessing success through an effectiveness check.
  • Evaluate employee performance, identify areas of improvement and communicate plans to employees.
Quality Specialist, Biochemical Genetics/NewbornScreen, 09/2016 - 03/2019
ARUP Laboratories City, STATE,
  • Proficient in Salesforce, which was used to analyze data for process improvement initiatives. Gathered and entered data in Salesforce to develop models and assess trends. I completed a QAR data analysis project that led to additional employees being hired into IOG division.
  • Completed process improvement project for increased efficiency in problem report initiation, authoring, and review.
  • Recommended improvements to systems and procedures for increased productivity.
  • Investigated performance to maintain employee adherence to quality and safety policies.
  • Informed internal and external outcomes of quality activities to personnel.
  • Utilized tools for internal auditing
  • Analyzed issues and recommended corrective actions to improve nonconformance recurrence rate.
  • Enforced regulatory and institutional compliance by monitoring its day-to-day activities and supporting systems.
Senior/Lead Medical Technologist, , 02/2012 - 07/2019
Intermountain Healthcare City, STATE,
  • Trained and competent as a Medical Technologist (Generalist), Phlebotomist, Trauma Team response member and Specimen Processor. Certified in many areas including Chemistry, Hematology, Coagulation, Urinalysis, Transfusion, Microbiology and manual testing. Responsibilities include handling and assessing patient samples, completing machine maintenance, trouble-shooting, calibration and quality control testing. Due to the hospital environment, I was also responsible for STAT Emergency testing in addition to responding to arriving traumas.
  • Lead technologist (no supervisor was budgeted for, reported to group manager level supervisor), Mar 2014-Nov 2016.
  • Monitored team progress and enforced deadlines.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Inspected equipment, troubleshot problems and completed minor repairs and/or maintenance to maintain functionality.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Trained new employees on Hematology, Chemistry, specimen processing and Transfusion positions to support team efficiency.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Delegated daily tasks to team members to optimize group productivity.
  • Led working groups to develop mitigation strategies and prepare standard operating procedures for system operations. This included representation on practice councils for both Hematology and Transfusion.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Head Instructor/Dance Choreographer, 05/2000 - Current
Universal Dance Association City, STATE,
  • Facilitated instruction of high school/college dance camps. Responsible to oversee travel, budgets, staff performance, and customer satisfaction.
  • Assessed dancer strengths and developed choreography to highlight talent.
  • Implemented and executed creative direction for 300-person dance studio.
  • Managed performance production for dance troop of 35.
  • Created specialized instruction to effectively teach students of all levels.
  • Fostered safe, inclusive environment for dancers to build skills and express creativity.
  • Choreographed step and moves sequences for dancers.
  • Managed competition preparation with specific routines, exercises and technique instruction.
  • Taught students techniques for different leaps and turns, as well as proper posture and rhythm sensitivity.
  • Prepared choreography for individual and group performances.
  • Worked with colleagues to select costumes, music, effects and qualified dancers.
  • Notable achievements include: Choreographer in Macy's Thanksgiving Day Parade in New York City, certified judge for National Dance Team Championship (as seen on ESPN), professional dancer for the Sacramento Kings Dance Team for several years.
Education and Training
Bachelor of Science: Medical Laboratory Science, Expected in
University of Utah - Salt Lake City, UT

American Society of Clinical Pathology, Certificate #242247


Lean Six Sigma Green Belt (exam pending)

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Resume Overview

School Attended

  • University of Utah

Job Titles Held:

  • Quality Supervisor
  • Quality Specialist, Biochemical Genetics/NewbornScreen
  • Senior/Lead Medical Technologist,
  • Head Instructor/Dance Choreographer


  • Bachelor of Science

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