quality management data support specialist resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Business and Data Analyst with expertise in analysis and testing of business requirements. Drives deployment of applications, business processes and system solutions to successful outcomes. Highly analytical and detailed with documented track record in full software development life cycle completion. Perceptive and logical Data Analyst communicates well with both technical professionals and end-users to identify and translate business requirements. Experienced driving data accuracy and integrity to exceed quality standards. Builds and leads teams of talented professionals to develop valuable process solutions and meet business objectives. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Quality Issue Identification
  • Materials Analyses
  • Test Results Interpretation
  • Specifications Conformance
  • Predictive Analytics
  • Analytical Methodology Validation
  • Data Capture and Analysis
  • Adaptability and Flexibility
  • Attentive and Observant
  • Medical Records Review
  • Information Sequencing
  • Database Maintenance
Work History
Quality Management Data Support Specialist, 07/2019 to Current
Advocate Aurora HealthCity, STATE,
  • Recorded and organized test data for report generation and analysis.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
Service Quality Coordinator, 11/2016 to 07/2019
Advocate Aurora HealthCity, STATE,
  • Assisted with quality control audits.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Spearheaded programs to keep production processes in line with industry standards.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Served as information systems liaison with vendors, information services and end-users to make recommendations for optimization of systems.
  • Developed educational materials used to train staff on QA standards.
  • Established and tracked quality department goals and objectives.
  • Determined quality department standards, practices and procedures.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
Emergency Services Support Staff Lead, 11/2015 to 12/2016
Aurora Health CareCity, STATE,
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Assisted employees with making copies, sending faxes and filing paperwork.
  • Attended training sessions to stay updated on procedures and services.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Performed research to collect and record industry data.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Successfully completed special projects to exceed goals of both [Type] department and overall organization.
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising [Number] employees.
  • Improved customer service rating by [Number]% by training [Number] new employees on proper phone handling techniques.
  • Surpassed team goals by partnering with [Job title] and [Job title] to implement best practices and protocols.
No Degree: Data Analytics For Decision Making, Expected in to University of Wisconsin - Madison - Madison, WI
Bachelor of Science: Health Care Administration, Expected in 05/2016 to University of Wisconsin - Milwaukee - Milwaukee, WI

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Resume Overview

School Attended

  • University of Wisconsin - Madison
  • University of Wisconsin - Milwaukee

Job Titles Held:

  • Quality Management Data Support Specialist
  • Service Quality Coordinator
  • Emergency Services Support Staff Lead


  • No Degree
  • Bachelor of Science

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