Dedicated Quality Control Supervisor successful in supervising the day-to-day operations of a large manufacturing plant employing nine quality control technicians.
Familiar with ArcGIS Software
Familiar with Kronos (time system)
Knowledgeable of lab testing for ECOLI
HACCP/SSOP/ Lock Out Tag Out Certified
Work closely with USDA
Maintained and enforced a safe and clean working environment at all times.
Established and adjusted work procedures to meet production schedules.
Assessed and trained personnel for promotion to cross-functional operations.
Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean.
Supervised production schedules and production quality.
Implemented root cause and corrective actions to remove production constraints and improve product quality.
Developed and implemented data-based solutions in a timely manner.
Diligently maintained safety and quality standards.
Trained, developed and counseled employees to develop a high performing team.
Coached employees in developing and achieving individual performance goals.
Budgeted monthly departmental expenses and implemented cost controls.
Developed and maintained strong and clear communication and rapport with plant personnel.
Created workforce planning and development models to inform quarterly scheduling and processes.
Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership.
Coordinated closely with USDA regarding HACCP deviations, SSOP violations, lab testing, returned products, packaging, SIS Checks, etc.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Posted Event Posters and required materials.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Accurately measured ingredients required for specific food items.
Properly portioned and packaged take-out foods for customers.
Carefully maintained sanitation, health and safety standards in all work areas.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Cleaned food preparation areas, cooking surfaces, and utensils.
Followed all established restaurant practices and procedures.
Worked well with teammates and openly invited coaching from the management team.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Cut and chopped food items.
Member of American Chemical Society Club
Coursework in Energy and Sustainability
Relay for life, Providence EPC member participation
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