Quality Control Supervisor resume example

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Posted Event Posters and required materials.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Served fresh, hot food with a smile in a timely manner.

Communicated clearly and positively with co-workers and management.

Accurately measured ingredients required for specific food items.

Properly portioned and packaged take-out foods for customers.

Carefully maintained sanitation, health and safety standards in all work areas.

Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

Cleaned food preparation areas, cooking surfaces, and utensils.

Followed all established restaurant practices and procedures.

Worked well with teammates and openly invited coaching from the management team.

Prepared items according to written or verbal orders, working on several different orders simultaneously.

Cut and chopped food items.