Quality Control Supervisor Resume Example Southwest Airlines

QUALITY CONTROL SUPERVISOR

Summary

Talented Quality Supervisor and team leader offering 30 years of success in Manufacturing environments. Strategic thinker with Quality proficiency. Offers proven ability to build effective teams and meet production and Quality goals. Committed to identifying and leveraging opportunities for growth.

Skills

Quality assurance controls
Data collection
Operation monitoring
Inspections
Quality assurance experience
Employee training
Knowledge of auditing systems
Problem resolution
Invoice generation
Team management
Relationship development
Project organization

Customer service
Organization
Supervision
Team building
Planning and coordination
MS Office
Operational improvement
Administrative support
Process improvement
Communications
Inventory management

Experience

Quality Control SupervisorDec 2000 to Jun 2020
Southwest Airlines － Miami , FL

Monitored product trends and suggested changes.
Established product specifications and quality assurance practices.
Troubleshot product issues and fixed problems.
Kept records of quality reports and statistical reviews.
Appraised customers' requirements and worked to maintain high satisfaction.
Fielded customer complaints and rectified service issues.
Reviewed customer interactions and activity reports to identify and address concerns.
Completed various financial and quality audits for different departments.
Supervised and guided inspectors, technicians and other staff.
Handled all delegated tasks, including [Task] and [Task].
Performed site evaluations, customer surveys and team audits.
Created agendas and communication materials for team meetings.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Maintained updated [Type] knowledge through [Task] and [Task].
Demonstrated self-reliance by meeting and exceeding workflow needs.
Achieved cost-savings by developing functional solutions to [Type] problems.
Collaborated with others to discuss new [Type] opportunities.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Answered [Number] calls per [Timeframe] to answer customer questions.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.

Chief Press OperatorOct 1995 to Nov 2000
Chiyoda USA Corporation － City , STATE

Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Promoted employee safety awareness resulting in zero injuries.
Liaised with project managers to evaluate project scope and define milestones and deadlines.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Improved processes by identifying slow-downs and collaborating with [Job title] to resolve.
Worked collaboratively to enhance processes and implement [Program], resulting in [Number]% increase in profitability.
Identified source of equipment malfunctions by using various troubleshooting methods.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Met other supervisors and business leaders to plan and guide workflow and operations.
Inspected incoming supplies to conform with materials specifications and quality standards.
Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assessed, optimized and elevated operations to target current and expected demands.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Supervised, trained and evaluated over [Number] employees in [Type] industry.
Managed daily operations, including supervising multiple team members across [Number] locations.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Delegated tasks to multiple employees while maintaining efficient workplace.
Coordinated schedules and oversaw work of [Job title], [Job title] and [Job title].

Production Line Team LeaderFeb 1988 to Sep 1995
Graco Children's Products Inc. － City , STATE

Achieved safety standards by maximizing prevention and reducing accidents by 10%.
Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
Lowered lead time by weeks resulting in faster order delivery and increased customer retention.
Assessed, optimized and elevated operations to target current and expected demands.
Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
Met other supervisors and business leaders to plan and guide workflow and operations.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality
Inspected incoming supplies to conform with materials specifications and quality standards.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Created training manual for all employees to use as reference guide.
Managed daily operations, including supervising multiple team members across 3 locations.
Boosted company efficiency through technology upgrades and process improvements, leading to shorter lead times.
Identified source of equipment malfunctions by using various troubleshooting methods.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted employee safety awareness resulting in zero injuries.
Delegated tasks to multiple employees while maintaining efficient workplace.
Coordinated schedules and oversaw work of, Quality Specialist, Lab Techs and Manufacturing personnel.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Supervised, trained and evaluated over 40 employees in Manufacturing industry.
Liaised with project managers to evaluate project scope and define milestones and deadlines.

Education and Training

Business Administration And ManagementUniversity of Phoenix － City

High School DiplomaGarden Spot High School － City

Resume Overview

School Attended

University of Phoenix
Garden Spot High School

Job Titles Held:

Quality Control Supervisor
Chief Press Operator
Production Line Team Leader

Degrees

Business Administration And Management
High School Diploma

Quality Control Supervisor Resume Example

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