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Quality Control Supervisor Resume Example

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QUALITY CONTROL SUPERVISOR
Professional Summary

Outgoing Quality Assurance Supervisor with 2 years of management experience. Committed to high standards of product inspections and customer service. Adept at collaborative with various departments for comprehensive quality control. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. In addition, I am skilled at securing facility staff and visitors as a Special Police Officer. Demonstrated ability to learn new procedures and policies. Uses defensive tactics within strict guidelines. Experienced in emergency response, including evaluation procedures. Excellent listening and customer service skills. I currently have an active *DOD Secret security clearance*.

Skills
  • DOD Secret Clearance (Cleared 2019)
  • Employee supervision
  • Visual inspections
  • Recordkeeping
  • Blueprint understanding
  • Materials inspections
  • Safety and security
  • Legible report writing
  • Security operations experience
  • De-escalation techniques
  • Keen observer
  • Emergency response
  • Firearms expertise
  • Customer service expert
  • Data entry
  • Technical documents comprehension
Work History
Quality Control Supervisor, 10/2017 to Current
Fresh Air Duct Cleaning LLC – Capitol Heights, MD
  • Monitored staff organization and suggested improvements to daily functionality.
  • Established and tracked quality department goals and objectives.
  • Determined quality department standards, practices and procedures.
  • Specified quality requirements of raw materials with suppliers.
  • Inspected products and worker progress throughout production.
  • Communicated with production team members about specific quality issues.
  • Applied effective commercial building maintenance principles and practices.
  • Advised building services manager of needed cleaning equipment repairs.
  • Complied with safety and environmental health laws and regulations.
  • Inspected ongoing projects for compliance with preset procedures.
  • Trained new employees to perform job related duties.
  • Maintained cleaning supplies inventory, and replenished depleted items.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Maintained daily facility operations.
  • Resolved maintenance-related complaints prior to escalation.
Security Officer, 03/2016 to 08/2018
George Washington University – Northwest, DC
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Participated in staff meetings, special events and professional development activities.
  • Responded immediately in emergency situations, applying CPR and First Aid training.
  • Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of students, employees and visitors daily.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Armed Special Police Officer, 12/2011 to 12/2013
Coastal International Security Inc. – Upper Marlboro, MD
  • Maintained open communication with security team members and building supervisors via radios, telephones, and digital means.
  • Completed patrols of internal building spaces and facility grounds to identify and deter threats to assets.
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
  • Analyzed and produced course-of-action reports and escalated issues to management when necessary.
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Prepared regular written logs and incident report at close of each shift for distribution to management.
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
  • Responded immediately in emergency situations, applying CPR and First Aid training.
  • Informed violators of applicable rules and removed unauthorized individuals from premises.
  • Rendered aid to injured and ill individuals and helped paramedics provide more advanced support.
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
  • Checked identification of all persons entering and exiting facility.
  • Secured entrances and exits via physical presence and careful monitoring of CCTV.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Education
High School Diploma: 06/2004
Forestville High School - Forestville
Associate of Arts: Mass Communications, 05/2010
Prince George's Community College - Upper Marlboro, MD
Certifications

Handcuffing and searching (4hr)

Active Threat (8hr)

Expandable Baton (8hr)

First Aid/CPR (American Red Cross)

Maryland Guard Card

DC SPO

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Resume Overview

Companies Worked For:

  • Fresh Air Duct Cleaning LLC
  • George Washington University
  • Coastal International Security Inc.

School Attended

  • Forestville High School
  • Prince George's Community College

Job Titles Held:

  • Quality Control Supervisor
  • Security Officer
  • Armed Special Police Officer

Degrees

  • High School Diploma : 06/2004
    Associate of Arts : Mass Communications , 05/2010

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