quality assurance supervisor resume example with 17+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I Am a Dedicated employee known for punctuality, hard working, self starter and daily pursuit of EXCELLENCE where good customer service and positive attitude will make a difference.
Skills
Excellent communication skills
Time Management
Sanitization techniques
Supply inventory management
Mixing cleaning chemicals
Proper phone etiquette
PPE use
Computer skills
Customer service
Relationship building
Teambuilding
Coordination skills
Team management
Conflict resolution
Testing protocols
Electronic schematics
Calibration
Documentation skills
Vendor and Client Relations
Correction action planning
Experience
10/2021 to CurrentQuality Assurance SupervisorTreehouse Foods | San Antonio, TX,
Supervised onboarding and training of new personnel to maximize capacities of quality assurance team.
Enforced adherence to quality assurance procedures by reviewing subordinate's testing reports and following up on deviations.
Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Maintained database of testing reports and calibration records.
Consulted with management and personnel to educate on QA standards.
Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
Collaborated with management to discuss effective plans for resolving major quality problems.
Managed new instrument documentation setup and calibration database integration.
Initiated documentation when instrumentation calibrations indicated out of tolerance or failure.
Inspected and repaired products to meet project expectations.
Extracted and organized metrics to monitor results for internal quality reports.
Partnered with training and operational leaders to develop strategies to enhance customer experience.
Identified performance trends to conduct gap analysis, contributing to learning solutions and support.
Determined training needs of staff and organized training interventions to achieve quality standards.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Coordinated employee schedules according to shift changes and availability.
08/2019 to 09/2021Technical CoordinatorCoin Cloud | Las Vegas, NV,
Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Adhered to safety protocols to minimize equipment damage and avoid injuries.
Wrote detailed reports outlining performance, quality and defect rates.
Completed non-destructive tests and conducted continuous inspections.
Used specialized tools to take precise measurements of various aspects of samples.
Documented nonconformities immediately and recommended techniques for prompt resolution.
Developed and implemented best practices for defect prevention and continuous improvement.
Performed detailed analysis on 80% sample of products.
Escalated continuous nonconformity issues to Production Supervisor for remediation assistance.
Assisted Compliance Analyst with creation and rollout of documentation for Audit and mock inspections.
06/2016 to 08/2019Quality Assurance CoordinatorTrustco Bank | Peekskill, NY,
Trained and led staff on proper QA standards.
Completed routine inspections of components and products to fulfill quality assurance requirements.
Randomly selected products at various stages of production for evaluation.
Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
Compared samples to standards and specifications by performing detailed measurements and tests.
Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
Validated quality performance by establishing product specifications.
Developed Quality Audits to identify and track defects in products prior to mass production.
Assisted with correcting systemic problems in order to eliminate errors.
Produced thorough reports detailing findings and proposed recommendations.
Noted results and entered data into daily spreadsheet to track and assess trends.
Tracked customer feedback across diverse segments to conduct complex research and product testing.
Consulted with management and personnel to educate on QA standards.
Collaborated with management to discuss effective plans for resolving major quality problems.
Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow.
Routinely tested products to ensure temperature, specifications and ingredient levels conformed with best practices and quality standards.
Sorted finished products into piles depending on quality statuses.
Inspected ALL products during and after manufacturing.
Managed new instrument documentation setup and calibration database integration.
Initiated documentation when instrumentation calibrations indicated out of tolerance or failure.
08/2004 to 08/2015Senior Benefits Specialist SupervisorAon Hewitt | City, STATE,
Oversaw enrollment of new employees and company-wide yearly enrollment period.
Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Checked accuracy and completeness of benefits applications and documents.
Assisted with audits by preparing accounts and providing information.
Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
Evaluated efficiency and value of current benefit programs and made recommendations for improvement.
Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
Coordinated benefits processing, including enrollments, terminations and claims.
Updated and reconciled retirement, tax and health care accounts.
Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
Voided checks and issued stop payment orders to correct payroll discrepancies.
Supported payrolls, driving timely and accurate payment of employee wages.
Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
Followed IRS guidelines and state regulations when submitting payroll taxes.
Onboarded new employees in time reporting and payroll systems.
Processed employee rehires, transfers, terminations and withholdings.
Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
Processed new employee paperwork and entered information into payroll system.
Education and Training
Expected in 05/2018 to to Bachelor of Arts | Communication StudiesCharlotte Christian College And Theological Seminary, Charlotte, NCGPA:
Expected in 05/2017 to to Bachelor of Arts | Urban StudiesNew Life Theological Seminary, Charlotte,NC, GPA:
Expected in 08/1992 to to Certified Nurses Assistant | Medical AssistingCity Wide College, Chicago, IL, GPA:
Expected in 06/1988 to to Associate of Applied Science | BusinessHarold Washington College, Chicago,IL, GPA:
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Resume Overview
School Attended
Charlotte Christian College And Theological Seminary