Quality Assurance Supervisor resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Results-focused upon professionalism with strength in data processing, analyzing issues and trouble shooting and directing. Proactive leader with strengths in communication and collaboration. Proficient in leveraging in Customer service and multiple personalities of area in field requirements knowledge to promote accuracy and timeframe of delivery and safe and efficient response with drivers also communicate as accurate as possible with landmarks and note objectives such as obstacles that may delay possibility of delay. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Operation monitoring
Product line inspections
Data collection
Quality assurance experience
Knowledge of auditing systems
Planning and coordination
Inventory management
Team building
Communications
Operational /dispatch improvement for quality of drivers to coordinate load efficiency and maintain weight and height regulations
Problem resolution
MS Office
RFI Scanners
Customer service
Experience
10/2015 to 04/2020
Quality Assurance SupervisorCharles River – Cambridge, MA,
Created areas such as Inspection guides for drivers to follow, keep drivers informed of all changes through our communication level with corporate office standard and communicating with customers and helping with three different product line by reviewing technical documents and collaborating with developers.
Maintained a database with operations and reports and calibration records using TMW software, Fleet Management level and Windows 10, data entry of changes to the main system of database, with main inventory and product hold to notify correct format of persons responsible.
Met with the development team with corporate office to ensure the ability of changes made at the terminal and hold drivers accountable for all standard procedures, documentation of data and analysis daily with reports of inspections on freight which delivery made daily.
Troubleshot product issues and fixed problems between drivers and customers filing claims.
Established product specifications and quality assurance practices.
Kept records of quality reports and statistical reviews.
Reviewed customer interactions and activity reports to identify and address concerns.
Monitored product trends and suggested changes.
Dispatched out product to customer locations per driver location and area and timeframe.
Answered calls per customer questions based on filing claims on product line through corporate and product guidelines.
Maintained updated product knowledge through task of audits and inspections quality of driver potential abilities.
01/2012 to 12/2014
Data Analyst/Audit AssociateChurchill Downs Incorporated – Kenner, LA,
Verified and updated account information in company computer system.
Improved reliability of supply chain software, systems, database and order processing.
Completed quality assurance reviews to assess accuracy of data and validate results.
Analyzed product, market and share trends to evaluate competitive market strategies.
Coordinated strategic flow of reports daily entered into system, analyzed reports sent daily from managers of product and income inserted daily into system to comply complete record of all inventory and updates of product line of all product submission and payment.
Formulated, defined fourteen connivent stores with data and specifics of product.
Implemented key measurement reports for conveying metrics for customers, monitoring service levels and attainments, identifying trends and performing root cause analysis.
03/2008 to 01/2011
Hotel Night AuditorMicrotel Inn & Suites – City, STATE,
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Managed all front desk operations for busy high-volume hotel.
Managed customer complaints and rectified issues to complete satisfaction.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Secured guest valuables in main safe or individual boxes.
Cultivated professional relationships with guests through active response, dedicated assistance and daily ledgers, improving customer retention of 100% satisfaction of customer base level.
Monitored reservations to track incoming parties and special events.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Worked with house keeping and Manager to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Education and Training
Expected in 06/1986
High School Diploma: Carver High School - Carver School Road WInston-Salem NC , GPA:
Expected in 08/1994
Associate of Arts: Licensed Cosmetologist Carolina Beauty College 8 - Greensboro, NC GPA:
Expected in
: Sociology/Social Well Fare: Yr Attended 2004-2007 Winston Salem State University - Martin Luther King Drive, Winston-Salem NC, GPA:
Expected in
: Human Resources Development: Yr Attended 2008-2010 Forsyth Technical Community College - Winston-salem, NC GPA:
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