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quality assurance supervisor resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Quality Assurance Supervisor and highly motivated individual with desire to take on new challenges. Well-versed in performing key processes with strong sense of urgency to provide data analysis, adept at working effectively unsupervised and quickly mastering new skills. Meticulous and systematic focusing on assisting operations with compliant products and help solve production issues and maintain quality. History mentoring and training others in best practices. Bringing top-notch skills in math problem solving, multitasking, organizing information and analysis. Prepared to leverage expertise and 8 years of experience to take on managerial position with room for growth and advancement.

Skills
  • Strategic planning and review
  • Deductive reasoning
  • Program/activity planning and organizing
  • Quality control
  • Testing and results analysis
  • Oral and written communication
  • Mentoring and training
  • Task prioritization
  • Leadership skills
  • Best practices and standards
  • Customer needs assessment
  • System/record filing
  • Trend tracking
  • Multitasking
  • Math problem solving
  • Computer literate
  • Knowledge of auditing systems
Education and Training
San Diego City College San Diego, CA Expected in : Fitness Specialist - GPA :
  • 3.7 GPA, Fall 2011
Systems Technology Institute Fairview, Philippines, Expected in : Information Technology - GPA :
  • 4.0 GPA, Attended 1 year in SY 2006-2007
Iligan Medical Center College Iligan City, Philippines, Expected in : Computer Science And Programming - GPA :
  • 3.8 GPA, Attended 1 year in SY 2005-2006
St. Therese Academy Iligan City, Philippines, Expected in 2005 High School Diploma : - GPA :
  • Graduated Valedictorian of class
  • Most Outstanding Student of the Year Recipient
  • Student Body of Organization - President
Certifications
  • FSPCA Preventive Controls for Human Food Training, January 2018 - Preventive Controls Qualified Individual Certificate
  • Honeybee Foods Corporation (Jollibee) December 2007 - Best in Suggestive Selling Certificate
Experience
1-800-Flowers.Com, Inc. - Quality Assurance Supervisor
Lake Forest, IL, 01/2020 - Current
  • Monitor QA procedures for adherence by employees, notifying personnel of non-compliance issues and responsible for quality of conformity & services, GMPs and GSPs.
  • Responsible for proper verifications prior to releasing products to ship to Interplant and Customer
  • Create COAs, assist with clerical duties necessary for pathogen program and ensuring products are in-spec prior to releasing.
  • Perform daily, weekly, monthly and quarterly key processes and following up on deviations.
  • Review and analyze internal data to provide recommendations and insights into production functionality for development team.
  • Facilitate weekly meetings with String Management to interpret data and analysis provided in key process indicator reports and collaborates with both Quality and Production Management to discuss effective plans for resolving major quality problems
  • Reorganize and revise standard operating procedures to streamline processes and improve communication and collaboration.
  • Modify forms for documentation of testing procedures and results, identifying fields of measurement relevant to increasing production consistency.
  • Supervise onboarding and training of new personnel to maximize capacities of quality assurance team.
  • Work with QCs to expedite daily tasks necessary for any quality concerns and assist with sample shipment to external labs
Americo Manufacturing Company, Inc - Sample Coordinator
Cartersville, GA, 03/2018 - 01/2020
  • Support production in operational improvements and resolution of quality problems to deliver top-notch customer satisfaction
  • Create communication strategies to meet customer objectives
  • Write scopes and requirements to deliver quality product to meet customer needs based of trial plans led by corporate staff
  • Assist in protecting company reputation and building loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Deliver an exceptional level of service to each customer by listening to concerns and answering questions
  • Arrange shipment of products requests by each customer in a timely manner
  • Initiate shipment transactions and create packing lists to properly bill each customer per request of product shipped
Albertsons Companies - Quality Assurance Technician
Moses Lake, WA, 10/2015 - 01/2020
  • Conduct pre-operational inspections following proper procedures to assure food safety prior to start of production
  • Verify microbiological and analytical data in Certificate of Analysis and the manifest/BOL against SAP to ensure correct raw material is being received to be used for production
  • Develop production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems
  • Drive team performance through effective training, coaching and motivating of line employees and help achieve company goals by supporting production workers
  • Work with supervision to implement the company's policies and goals
  • Compare samples to standards and specifications by performing detailed measurements and tests
  • Inspected finished products including AQL items for quality and adherence to customer specifications
  • Note results and enter data into Word Excel to track and assess trends
  • Perform tests to verify accuracy of production, testing equipment and to formulate corrective action plans if necessary
  • Maintain clean and organized work areas
  • Complete routine inspections of components and products to fulfill quality assurance requirements
  • Read and interpret standard operating procedures to complete work in an accurate and efficient manner
Delray Beach, Florida - Quality Assurance Analyst
Delray Beach, FL, 08/2017 - 05/2019
  • Oversaw all process checks to ensure proper completion and correct frequency of CCP and CQP verifications
  • Reviewed operations logs to keep abreast of proper procedures for preparation of customer and SQF audits
  • Analyze weight control data to ensure product meets regulatory requirements
  • Chosen as the main contact, answering questions and resolving issues from production leads regarding operations logs in failure
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
  • Helped create, edit, and update technical documentation used by the entire QA team
  • Resolved job performance issues promptly by using corrective action training skills, resulting in better productivity and improved workflows with the assistance of production leads
Activities and Honors

Valedictorian, Most Outstanding Student of 2004-2005, Leadership Award, Best in All Academics, President - Student Body of Organization, Full Scholar, Mayor's Award

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Resume Overview

School Attended

  • San Diego City College
  • Systems Technology Institute
  • Iligan Medical Center College
  • St. Therese Academy

Job Titles Held:

  • Quality Assurance Supervisor
  • Sample Coordinator
  • Quality Assurance Technician
  • Quality Assurance Analyst

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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