Service-focused case manager with a strong commitment to serving the needs of disadvantaged adults and special-needs populations. Excel in program and organizational planning, with documented success of overcoming the challenges of financial constraints and limited resources to provide high-quality, comprehensive service and care.
CPI, CPR, DSP, First Aid and QIDP certified
Valid Driver's License
Exceptional problem solver
Basic clerical knowledge
MS Office proficient
Superior communication skills
Calm under pressure
Managed a caseload of more than 25 clients at any given time.
Created a promotional video encouraging client rights.
Qualified Intellectual Disability Professional10/2014 to CurrentSpecialized Training for Adult RehabilitationMurphysboro, IL
Provide care for developmentally disabled adults in a developmental training program.
Quickly responded to crisis situations when severe mental health and behavioral issues arose.
Documented all patient information including service plans, treatment reports and progress notes.
Collaborated closely with treatment team to appropriately coordinate client care services.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Assist clients in basic daily activities and ensured a safe, hazard-free environment.
Trained clients on fine and gross motor, attention span, and behavioral skills development, grooming/dressing, toileting and eating skills, communication, recreation, exercise and community integration/safety.
oversees assessments to implement and revise goals for consumers
teaching and training of staff and residents
Provides 1:1 and
group teaching and training as needed
meetings such as Admission, Discharge Planning and IDT meetings
prepares necessary correspondence, reports, assessments and summaries as
Direct Support Professional05/2014 to 10/2014Specialized Training for Adult RehabiliationMurphysboro, IL
Assist clients in maintaining safe and healthy lifestyles, and monitor for changes in their general health, appearance, behavior, and patterns of activities.
Responsible for monitoring and maintaining a clean, safe, and secure environment for clients at all times.
Provide training and assistance to all clients in making healthy dietary choices, and following any pre-established orders by medical professionals.
Plan and support clients in daily activities, which may include, but not limited to, recreational activities, learning activities, physical fitness activities, and money management.
Responsible for assisting clients with personal hygiene skills and tasks, including assisting with bathroom responsibilities, ensuring clients complete shaving, brushing teeth, bathing/showering, shampooing, and dressing appropriately for the weather and type of activities.
Complete paperwork, as necessary to meet federal, and state regulatory requirements.
Complete required, on-going training requirements.
Safely transport clients to and from recreational activities, errands, work, and personal appointments.
Student Supervisor01/2011 to 01/2014Southern Illinois UniversityCarbondale, IL
Provided customer service to students and faculty/staff while purchasing decals or paying citations.
Clerical work: documenting citations, making copies, Excel/Word documents, and phone calls assisting with customer issues.
Trained and supervised student workers during their scheduled hours.
Teacher's Aide08/2009 to 12/2011Pinckneyville ElementaryPinckneyville, IL
Assist students with carrying out classroom activities in a clean, organized classroom.
Tutor students before school and during school hours for difficult subjects.
Implement age appropriate activities and monitor safety.
Assist students in social skills and academic development.
Assist in grading test papers, exams and homework.
Education and Training
Bachelor's of Science: Rehabilitation ServicesMay 2014Southern Illinois University CarbondaleRehabilitation Services
General StudiesAugust 2010Rend Lake CollegeIna, ILElementary Education
CPR, CPI, First Aid, DSP, QIDP
Special Olympics Illinois
Strong verbal and written communication skills, high computer application use skills, advanced problem-solving, great organizational skills, exceptional ability to maintain confidentiality and security, case planning and management, consumer advocacy, ability to work well with other staff, ability to work in stressful environment