qc specialist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Seasoned professional with 14 years experience in the banking industry seeking opportunities to utilize valued knowledge and skills in residential lending, operations, underwriting, quality control, compliance and training.

Proficient in analyzing tax returns and income documentation, review of appraisal reports, title reports, credit reports and in understanding of all internal and secondary market investor guidelines


Microsoft Office, Mortgage Cadence, Harland E3 (AD-Hoc reporting), Doc Magic, IWB core system and multiple AUS Systems.

  • Excellent organizational and communication skills
  • Problem solving skills and detail oriented.
  • High level of initiative; ability to work without supervision and as a team player.
  • Ability to successfully handle diverse projects and perform well under pressure.

Prepared training materials for internal staff to maintain Quality Control policies and ensure compliance through the company operations.

Reduced risk to the private Bank by validating data on the documents against the LOS system and reviewing the required RESPA documents.

Consistently provided the highest level of service and quality assurance

02/2012 to Current QC Specialist Bristol Myers Squibb | San Antonio, TX,
  • Responsible for performing a quality control check on all mortgage and non-mortgage loans to ensure compliance with all regulatory guidelines
  • Participate in testing changes, rolling out procedures and training co-workers with all new regulations
  • Maintain a high level of accuracy of loan files pre and post fund to meet internal and external audit expectations
  • Persistent in updating knowledge base of federal, state and investor guidelines
  • Responsible in completing HMDA LAR report
05/2011 to 02/2012 Underwriting Manager Pennymac | Pasadena, CA,
  • Responsible for back office loan operations, underwriting, processing, funding, secondary market delivery, quality control and compliance.
  • Responsible for training the back office staff and loan officers in FNMA guidelines and compliance.
  • Evaluate process and procedures in place and implements changes as needed to ensure the organization is in compliance.
  • Project manager for implementation of new FNMA guidelines on appraisal/loan delivery.
  • Manage a team of 4 staff to ensure loans are processed in the timely manner.
  • Review each loan file prior docs sent to title for accuracy.
  • Assist underwriter/ processor/funder on reviewing appraisals, credit documentations, disclosures and HUD-1.
  • Responsible to review HMDA data to ensure compliance.
2009 to 05/2011 Sr. Underwriter Bank Of America Corporation | Corona, CA,
  • Underwrite and approve 1st and 2nd mortgage loan applications in accordance to Fannie Mae and portfolio guidelines.
  • Maintain accurate and current information on FNMA guidelines and banking regulations.
  • Review loan documentation and disclosures to ensure compliance with standards established by federal, state, and investor guidelines as well as the internal policy.
  • Assist processors on sending out disclosures.
  • Responsible on reviewing and approving subordinations.
2006 to 2009 Underwriter Chubb | Richmond, VA,
  • Underwrite and approve HELOC-s and 2nd close end mortgage loans in accordance to Investor and portfolio guidelines
  • Audit closing documentation prior to title
  • Assisting processor/funder when necessary
  • Responsible for training consumer loan officer in 2nd mortgage products
2002 to 2006 Processor/Funder/Closer Glacier Bancorp | Meeker, CO,
  • Input loans on LOS, export loans to automated underwriter.
  • Review findings reports and notified LO on loan conditions.
  • Order appraisals, prelim, credit report, flood cert.
  • Fund and deliver loans to the investor accurately and in a timely manner.
2000 to 2002 New account representative Gallagher Bassett Nz Ltd | Farmington, UT,
  • Assist bank customers with deposits and withdrawals, opening new accounts, individual or business.
  • Perform other duties such as balancing ATM, vault.
  • Responsible for utilizing sales skills to promote new and existing business.
1996 to 1999 Supervisor Western Union, Corporate Office | City, STATE,
  • Responsible for assisting customer with money transfer and exchange of currency.
  • Performing entire country coordination with Western Union European Headquarters.
Expected in 1 1994 to to Bachelor of Arts | Linguistics/Literature University of Tirana, Tirana, GPA:

Regulatory Compliance | Team building | Leadership | Lending & Underwriting Guidelines | Credit & Income Analysis | Cash-Flow Analysis | Risk Assessment | Loan-to-Value Ratios | Debt-to-Income Ratios | Conforming & Nonconforming Loans | ARMs | Loan Closing, Funding & Documentation | Strong work Ethic | Detail Oriented

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Resume Overview

School Attended

  • University of Tirana

Job Titles Held:

  • QC Specialist
  • Underwriting Manager
  • Sr. Underwriter
  • Underwriter
  • Processor/Funder/Closer
  • New account representative
  • Supervisor


  • Bachelor of Arts

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