qc analyst resume example with 15 years of experience
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Thirty years of diverse professional experience in; compliance, quality assurance, underwriting, customer service, default mortgage and processing. My key strengths and skills include Multitasking, analytical skills, verbal and written communication skills, escalated research and resolution, process improvement and problem-solving skills, meeting expected goals and deadlines. I am a self-starter and highly motivated professional. I am a detail-oriented individual with a commitment to getting results and meeting business goals. I thrive in a fast-paced environment and maintain a friendly and positive attitude. Detail-focused QC Analyst with seven years of progressive experience in mortgage industry. Reputation for identifying errors and issues to support business process improvements. Offering excellent written and verbal communication skills. Detail-focused QC Analyst with [Number] years of progressive experience in [Type] industry. Reputation for identifying errors and issues to support business process improvements. Offering excellent written and verbal communication skills.
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- Responsible for conducting targeted loan audits for loan processors, loan officers’ underwriters and loan closers to ensure compliance with regulatory agencies, investor requirements and company policy
- Responsible for reviewing loan application, credit reports, appraisal reports, income documentation, bank statements, purchase agreements, title, insurance, initial and closing disclosures and closing package
- Report to investor all material defects discovered during the review involving loans that are sold to Freddie Mac, Fannie Mae, FHA, and other secondary market investors in accordance with investor guidelines
- Ensure 100% compliance
- Identify process improvements, risk, material deficiencies or inconsistencies.
- Analyze post origination mortgage transactions, as a third-party mortgage underwriter, to ensure that they meet investor and agency compliance guidelines, in-order to be sold in the secondary market
- Review data entry accuracy, looking for deviations comparing data from seller and actual documentation
- Compliance review of disclosures, Title, Note, Mortgage, Riders, HUD-1, document fees on loans
- Identify any potential credit and compliance issues or potential fraud
- Apply findings and ratings as necessary
- Strong background dealing with FHA, USDA, Fannie Mae, Freddie Mac and many other mortgage loan portfolios
- Responsible for reviewing, analyzing, and approving final HUD-1 Statements for short sale closing
- Solid knowledge of the Federal Housing Authority guidelines
- Responsible for following daily pipeline
- Direct contact with Realtors, listing agents, closing agents, title agents, appraisers and attorneys regarding the overall short sale process and home loans in default
- Experience managing and reviewing Illogical reports and reaching out to team members and managers for corrections
- Responsible for pulling credit reports, title reports and ordering appraisals
- Direct contact and first point of contact with home owners in default via phone, fax and email
- Responsible for assisting homeowners with finding delinquency solutions such as informing them of modification programs and other mortgage delinquency program options
- Assisted customers with questions and concerns regarding home loans in default
- Direct contact for Hurricane Sandy and Oklahoma tornado victims in Wells Fargo workshops
- Disaster recovery team lead for property loss insurance claims.
- Communicated with borrowers regarding loan workout decision status, options, timelines, and borrower obligations through the process
- Worked closely with underwriters and borrowers to validate all documentation while following department and investor guidelines
- Built and maintained professional relationships with customers and co-workers
- Consistent top performer and winner of the Service Conference Award
- Responsible for reviewing, analyzing, approving and underwriting delinquent loans for a loss mitigation option that is best for the investor and the borrower
- Worked closely with Freddie Mac and other investors to mitigate losses on residential mortgage loans in default
- Direct contact with borrowers to get all required documentation to modify the terms of an existing mortgage loan
- Solid understanding of the underwriting process and ability to understand and follow servicing guidelines
- Experience processing conforming and non conforming loans, including analyzing and validating data
Brookfield East High School - Brookfield, WI,
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Resume Overview
School Attended
- Brookfield East High School
Job Titles Held:
- QC Analyst
- Junior Underwriter
- Loan Adjuster Specialist
- Collector
- Home Preservation Specialist I and II
- Underwriter
Degrees
- High School Diploma
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