purchasing quoting analyst resume example with 8+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Dependable team member trained in customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
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Experience
Purchasing Quoting Analyst, 08/2019 - Current
Sykes Enterprises Incorporated – TX, State
Sykes Enterprises Incorporated – TX, State
- Compiled and analyzed data and presented updates on sales and supply chain requirements.
- Collaborated and communicated with various team members, business partners and vendors.
- Entered order details into system and inputted updates accordingly using Microsoft Excel company quoting template.
- Entered data into intercompany tracking logs for open completed quotes.
- Traced missing material and shipments through vendor and customer communications.
- Entered all shipping and courier invoices for daily shipments from packing lists into Global Shop company software
- Audited and confirmed all data on packing list for accuracy. Added any additional charges such as freight, engineering fees, etc.
- Printed all audited invoices and post to customer accounts.
- Sorted all posted invoices and deliver to customer via preferred method.
- Assisted in department filing.
Customer Service Representative, 06/2018 - 08/2019
Imagine One – Charleston, SC
Imagine One – Charleston, SC
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Scheduled and routed templates and installers daily.
- Scheduled product viewings for customers.
- Collaborated with kithchen designers on customer's order progress.
Administrative Assistant, 06/2017 - 06/2018
Bump Health – Peoria, IL
Bump Health – Peoria, IL
- Provided secretarial and office management support while building cooperative working relationships.
- Composed correspondence, reports and meeting notes.
- Scheduled appointments, meetings and events for management staff.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Inventoried and ordered supplies for office.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Maintained accurate department and customer records.
- Coordinated appointments, meetings and conferences.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Responded effectively to sensitive inquiries or complaints.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Billing Specialist, 08/2016 - 06/2017
The Millennium Group – Simi Valley, CA
The Millennium Group – Simi Valley, CA
- Investigated and resolved issues to maintain billing accuracy.
- Worked with team members and leadership to identify and develop process improvements.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
- Reviewed driver paperwork for accuracy.
Switchboard Associate, 03/2014 - 08/2016
R & L Carriers – City, STATE
R & L Carriers – City, STATE
- Operated telephone switchboard of 14,000+ employees and routed calls to correct destination.
- Shared or forwarded messages and information to designated personnel.
- Completed connections between callers, departments and professionals.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education and Training
High School Diploma: , Expected in 05/2014
Lynchburg-Clay High School - Lynchburg, OH
Lynchburg-Clay High School - Lynchburg, OH
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Resume Overview
School Attended
- Lynchburg-Clay High School
Job Titles Held:
- Purchasing Quoting Analyst
- Customer Service Representative
- Administrative Assistant
- Billing Specialist
- Switchboard Associate
Degrees
- High School Diploma
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