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purchasing customer service representative resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Process-oriented and eager to take direction and learn new tasks efficiently and is able to work effectively in a fast-paced, high stress level environment. Easily adapts to work surroundings and knows the importance of respect in the workplace.

Skills
  • Strong interpersonal skills and able to communicate effectively
  • Experience in Microsoft Word, Excel, Microsoft Office
  • Knowledge in Quickbooks, Peachtree Accounting Software, and ATX Income Tax Software
  • Manages multiple projects efficiently
  • Meets various daily deadlines
  • Ability to prioritize and organize tasks, in the midst of distractions and interruptions
  • Great focus and attention to detail
  • Adaptable to new responsibilities
  • Types 60 wpm
Experience
09/2006 to Current PURCHASING/CUSTOMER SERVICE REPRESENTATIVE Krispy Kreme | Kingsport, TN,
  • Responsible for Inventory on a daily, weekly, monthly basis
  • Prepares and issues purchase orders to suppliers
  • Tracks purchase orders, receives inventory into system while verifying packing list from supplier, closes purchase orders, submits to AP for payment
  • Checks that inventory received has corresponding material certifications and lot numbers
  • Daily contact with suppliers to check on current/future inventory to expect when stock arrives
  • For imported goods, communicates with freight forwarder regarding foreign suppliers’ shipments, making sure freight is picked up, import documents are provided from shipper (supplier) to forwarder, ascertains length of time on the ocean, and that freight is delivered from the port to company’s location
  • Conducts monthly Inventory Control with receiving department (after floor count has been done), to guarantee floor stock matches to system software
  • Utilized bids from freight brokers and implemented RFQ procedure to get lower shipping costs
  • Schedules freight shipments for incoming inventory and for customers’ shipments
  • Maintains records of supplier issues with defective material or incoming freight (takes pictures, notifies freight company if needed) and sends information to supplier
  • Fills out company’s supplier surveys requested by current or new customers
  • Meets with ISO auditor on yearly basis to make sure company is maintaining NSF standards
  • Assists company’s ISO outside consultant maintain QMS (Quality Management System) throughout the year for yearly audit
  • Performs quarterly internal audits of customer service, production, shipping personnel
  • Manages yearly evaluation of suppliers by sending surveys about their quality standards/operations and if applicable, requesting proof that ISO certifications are up to date/not expired (process helps to keep supplier on “approved supplier list”)
  • Maintains costs in system software, either given by supplier or suppliers costs’ with added freight (if company pays for freight)
  • Maintains records of customer complaints, either supplier related, or internal issues (due to production or customer service errors)
  • Receives customers’ purchase orders verbally, by fax or email, then confirms orders to customers
  • Inputs customers’ purchase orders into system then generates sales orders to be given to production or shipping department
  • Tracks progress of sales orders from customer service to production to shipping until order leaves building to ensure orders are shipped on time – if on backorder provide status to customers
  • Creates box labels for outgoing orders, inputs lot numbers in system for traceability, and generates customers’ material certifications
  • Provides quotes for potential new customers and gives current customers costs
  • Maintains suppliers and customers files to make sure both have correct costs, invoices, material certs
  • Helps with interviews for potential new hires for customer service, purchasing, production, and shipping
08/2001 to 09/2006 BOOKKEEPER Jbt Corporation | Lakeland, FL,
  • Posted checks, deposits and transactions of small business and corporate clients
  • Account reconciliation
  • Processed Corporation, Partnership and Individual Income Tax Returns
  • Typed and edited correspondence requested by clients and/or boss
  • Prepared client payroll and quarterly payroll taxes
  • Sales tax preparation to report to Board of Equalization
06/2001 to 10/2001 OFFICE MANAGER Thresholds | Crystal Lake, IL,
  • Dealt with vendors and customer service representatives on a daily basis
  • Prepared purchase orders
  • Typed correspondence and emails dictated by boss
  • Prepared outgoing orders to ship to clients
  • Ordered office supplies and kept inventory
04/1994 to 06/2001 OFFICE CLERK Asian Business Association | City, STATE,
  • Filing and billing
  • Maintained membership database using Apple Macintosh
  • Mailed monthly newsletters and mailers
  • Prepared bank deposits
  • Kept inventory of office supplies
  • Minor office cleaning
Education and Training
Expected in 05/1999 to to Associate of Arts | Mt. San Antonio College, Walnut, CA, GPA:
Expected in 06/1996 to to High School Diploma | Glendora High School, Glendora, CA, GPA:

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Resume Overview

School Attended

  • Mt. San Antonio College
  • Glendora High School

Job Titles Held:

  • PURCHASING/CUSTOMER SERVICE REPRESENTATIVE
  • BOOKKEEPER
  • OFFICE MANAGER
  • OFFICE CLERK

Degrees

  • Associate of Arts
  • High School Diploma

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