, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Process-oriented and eager to take direction and learn new tasks efficiently and is able to work effectively in a fast-paced, high stress level environment. Easily adapts to work surroundings and knows the importance of respect in the workplace.
Skills
Strong interpersonal skills and able to communicate effectively
Experience in Microsoft Word, Excel, Microsoft Office
Knowledge in Quickbooks, Peachtree Accounting Software, and ATX Income Tax Software
Manages multiple projects efficiently
Meets various daily deadlines
Ability to prioritize and organize tasks, in the midst of distractions and interruptions
Great focus and attention to detail
Adaptable to new responsibilities
Types 60 wpm
Experience
09/2006 to CurrentPURCHASING/CUSTOMER SERVICE REPRESENTATIVEKrispy Kreme | Kingsport, TN,
Responsible for Inventory on a daily, weekly, monthly basis
Prepares and issues purchase orders to suppliers
Tracks purchase orders, receives inventory into system while verifying packing list from supplier, closes purchase orders, submits to AP for payment
Checks that inventory received has corresponding material certifications and lot numbers
Daily contact with suppliers to check on current/future inventory to expect when stock arrives
For imported goods, communicates with freight forwarder regarding foreign suppliers’ shipments, making sure freight is picked up, import documents are provided from shipper (supplier) to forwarder, ascertains length of time on the ocean, and that freight is delivered from the port to company’s location
Conducts monthly Inventory Control with receiving department (after floor count has been done), to guarantee floor stock matches to system software
Utilized bids from freight brokers and implemented RFQ procedure to get lower shipping costs
Schedules freight shipments for incoming inventory and for customers’ shipments
Maintains records of supplier issues with defective material or incoming freight (takes pictures, notifies freight company if needed) and sends information to supplier
Fills out company’s supplier surveys requested by current or new customers
Meets with ISO auditor on yearly basis to make sure company is maintaining NSF standards
Assists company’s ISO outside consultant maintain QMS (Quality Management System) throughout the year for yearly audit
Performs quarterly internal audits of customer service, production, shipping personnel
Manages yearly evaluation of suppliers by sending surveys about their quality standards/operations and if applicable, requesting proof that ISO certifications are up to date/not expired (process helps to keep supplier on “approved supplier list”)
Maintains costs in system software, either given by supplier or suppliers costs’ with added freight (if company pays for freight)
Maintains records of customer complaints, either supplier related, or internal issues (due to production or customer service errors)
Receives customers’ purchase orders verbally, by fax or email, then confirms orders to customers
Inputs customers’ purchase orders into system then generates sales orders to be given to production or shipping department
Tracks progress of sales orders from customer service to production to shipping until order leaves building to ensure orders are shipped on time – if on backorder provide status to customers
Creates box labels for outgoing orders, inputs lot numbers in system for traceability, and generates customers’ material certifications
Provides quotes for potential new customers and gives current customers costs
Maintains suppliers and customers files to make sure both have correct costs, invoices, material certs
Helps with interviews for potential new hires for customer service, purchasing, production, and shipping
08/2001 to 09/2006BOOKKEEPERJbt Corporation | Lakeland, FL,
Posted checks, deposits and transactions of small business and corporate clients
Account reconciliation
Processed Corporation, Partnership and Individual Income Tax Returns
Typed and edited correspondence requested by clients and/or boss
Prepared client payroll and quarterly payroll taxes
Sales tax preparation to report to Board of Equalization
06/2001 to 10/2001OFFICE MANAGERThresholds | Crystal Lake, IL,
Dealt with vendors and customer service representatives on a daily basis
Prepared purchase orders
Typed correspondence and emails dictated by boss
Prepared outgoing orders to ship to clients
Ordered office supplies and kept inventory
04/1994 to 06/2001OFFICE CLERKAsian Business Association | City, STATE,
Filing and billing
Maintained membership database using Apple Macintosh
Mailed monthly newsletters and mailers
Prepared bank deposits
Kept inventory of office supplies
Minor office cleaning
Education and Training
Expected in 05/1999Associate of Arts | Mt. San Antonio College, Walnut, CA, GPA:
Expected in 06/1996High School Diploma | Glendora High School, Glendora, CA, GPA:
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