Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Microsoft Office expertise
Product organization
Customer relations
Office equipment proficiency
Call center experience
Clerical support
Adaptive team player
Problem-solving abilities
Courteous demeanor
Inbound and outbound calling
Education and Training
Wilmot High SchoolWilmot, SDExpected in 05/1998 – –High School Diploma: - GPA:
The Creative CenterOmaha, NEExpected in – –:Art - GPA:
Experience
2-10 Home Buyers - Purchasing Assistant Tampa, FL, 08/2019 - Current
Authorized payments for purchases and kept information accessible by sorting and filing documents.
Coordinated with suppliers to resolve performance related issues.
Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
Built competitive bidding environment with broad range of suppliers.
Sourced new vendors for purchasing needs.
Collected operations data and created spreadsheets detailing trends.
Estimated materials from blueprints supplied by customers and contractors.
2-10 Home Buyers - Purchasing Assistant Salt Lake City, UT, 03/2018 - 08/2019
Authorized payments for purchases and kept information accessible by sorting and filing documents.
Coordinated with suppliers to resolve performance related issues.
Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
Worked with operation managers to develop consistent service levels across all locations.
Sourced new vendors for purchasing needs.
Collected operations data and created spreadsheets detailing trends.
Estimated materials from blueprints supplied by customers and contractors.
Zs Associates, Inc. - Administrative Assistant South San Francisco, CA, 11/2012 - 08/2017
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Datrose - Collections Representative White Plains, NY, 12/2007 - 06/2012
Managed approximately 200 inbound and outbound calls daily.
Upheld privacy and security requirements established by banking regulatory agencies.
Reasoned with customers and attempted to negotiate full balance payments.
Handled irate customers smoothly to achieve performance targets.
Entered customers' financial status information into system.
Handled contracts and payments on accounts.
Used effective questioning techniques to clarify why debtors were delinquent.
Utilized skip tracing resources such as background checks and loan documents.
Advised debtors on payment options and set up payment plans.
Recorded and updated customer personal accounts with accurate contact information.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Met demands of busy collections group by performing high volume of daily calls.
Overcame objections by applying advanced training and persuasion techniques.
Completed skip traces on customers failing respond to collection efforts.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
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