Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for busy law professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills
  • Regulatory compliance / administrative law
  • Multidisciplinary team collaboration
  • MS Office
  • Medical records review
  • Policy compliance understanding
  • HIPAA guideline compliance
  • Managing automated systems
  • Tracking documents
  • Microsoft
  • Self-directed
  • Legal research and writing
  • Customer relationship management
Work History
06/2008 to 02/2010 Public Health Technician Department Of Defense | Pascagoula, MS,
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances
  • Interpreted management directives to define and document administrative staff processes
  • Provided administrative support, including processing purchase orders, service contracts and financial reports
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
  • Codified office structures and processes to promote teamwork and performance
  • Cultivated and strengthened customer relationships through exceptional service and proactive follow-up
  • Drafted informative reports regarding upcoming projects and required resources
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
  • Prepared daily inspection list and deliquent licensee reports to assist business leaders with key decision making and strategic operational planning
  • Employed Standard Operating Procedures method to assure quality of collected demographic data and stored confidential information in proper manner
11/2007 to 06/2008 Medical Records Technician Highmark Inc. | Tarentum, PA,
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
  • Reviewed charts and flagged incomplete or inaccurate information
  • Obtained patient releases for dissemination of information
  • Interacted and communicated easily with department personnel and public
  • Received and processed medical records requests
  • Adhered to all facility, company and legal guidelines
  • Input data into computer programs and filing systems
  • Created new physical and computer-based files
  • Audited records for accuracy
  • Responded to materials requests and retrieved necessary information
  • Sorted materials and filed according to guidelines
  • Prepared mailings of information and documentation
  • Received and routed medical records
  • Responded to requests for information from various individuals by providing confidential information according to HIPAA guidelines
06/2006 to 11/2007 Student Intern Medical Records Iron Mountain Incorporated | Stockholm, ME,
  • Enhanced office efficiency by handling 50+ callers per day
  • Completed skilled administrative work to support all office staff and operational requirements
  • Organized paperwork such as charts and reports for office and patient needs
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing cleanliness of public restrooms
  • Adeptly managed multi-line phone system and pleasantly greeted all patients
  • Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
05/2005 to 06/2006 Data Entry Operator First National Bank, Texas | City, STATE,
  • Organized, sorted and checked alphanumeric input data against original documents.
  • Performed more than 6000 hourly 10-key actions while maintaining 2 % error rate.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Reviewed and updated client correspondence files and edited database information to maintain accurate records.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Reviewed completed work for compliance with regulations.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Produced monthly quota reports using advanced Excel spreadsheet functions.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Sorted documents and maintained organized filing process.
  • Entered data into mainframe system according to formatting standards.
  • Scrubbed data for errors and made corrections to maintain clean records.
  • Executed data verification to detect errors.
  • Evaluated source documents to locate information needed for each data entry field.
  • Communicated with associates to ensure cohesive completion of work.
  • Obtained scanned records and uploaded into database.
Education
Expected in 01/2021 Associate of Arts | Paralegal Liberty University, Lynchburg, VA GPA:
Expected in 12/2007 | Health Information Technology Central Texas College, Killeen, TX GPA:
  • Continuing education in Health Information Management Non-Degree Program
  • Awarded Certificate of Completion

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Resume Overview

School Attended

  • Liberty University
  • Central Texas College

Job Titles Held:

  • Public Health Technician
  • Medical Records Technician
  • Student Intern Medical Records
  • Data Entry Operator

Degrees

  • Associate of Arts

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