Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for busy law professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
Regulatory compliance / administrative law
Multidisciplinary team collaboration
MS Office
Medical records review
Policy compliance understanding
HIPAA guideline compliance
Managing automated systems
Tracking documents
Microsoft
Self-directed
Legal research and writing
Customer relationship management
Work History
06/2008 to 02/2010Public Health TechnicianDepartment Of Defense | Pascagoula, MS,
Maintained accurate, current and compliant financial records by monitoring and addressing variances
Interpreted management directives to define and document administrative staff processes
Provided administrative support, including processing purchase orders, service contracts and financial reports
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
Codified office structures and processes to promote teamwork and performance
Cultivated and strengthened customer relationships through exceptional service and proactive follow-up
Drafted informative reports regarding upcoming projects and required resources
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
Prepared daily inspection list and deliquent licensee reports to assist business leaders with key decision making and strategic operational planning
Employed Standard Operating Procedures method to assure quality of collected demographic data and stored confidential information in proper manner
11/2007 to 06/2008Medical Records TechnicianHighmark Inc. | Tarentum, PA,
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
Reviewed charts and flagged incomplete or inaccurate information
Obtained patient releases for dissemination of information
Interacted and communicated easily with department personnel and public
Received and processed medical records requests
Adhered to all facility, company and legal guidelines
Input data into computer programs and filing systems
Created new physical and computer-based files
Audited records for accuracy
Responded to materials requests and retrieved necessary information
Sorted materials and filed according to guidelines
Prepared mailings of information and documentation
Received and routed medical records
Responded to requests for information from various individuals by providing confidential information according to HIPAA guidelines
06/2006 to 11/2007Student Intern Medical RecordsIron Mountain Incorporated | Stockholm, ME,
Enhanced office efficiency by handling 50+ callers per day
Completed skilled administrative work to support all office staff and operational requirements
Organized paperwork such as charts and reports for office and patient needs
Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing cleanliness of public restrooms
Adeptly managed multi-line phone system and pleasantly greeted all patients
Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call
Promptly answered multi-line phone system and greeted callers enthusiastically
Coordinated patient scheduling, check-in, check-out and payments for billing
Adhered to strict HIPAA guidelines at all times to protect patient privacy
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Carried out front office duties utilizing data entry skills in framework of medical database
Received, recorded and addressed incoming and outgoing communication via telephone and email
05/2005 to 06/2006Data Entry OperatorFirst National Bank, Texas | City, STATE,
Organized, sorted and checked alphanumeric input data against original documents.
Performed more than 6000 hourly 10-key actions while maintaining 2 % error rate.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Reviewed and updated client correspondence files and edited database information to maintain accurate records.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Reviewed completed work for compliance with regulations.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Produced monthly quota reports using advanced Excel spreadsheet functions.
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Sorted documents and maintained organized filing process.
Entered data into mainframe system according to formatting standards.
Scrubbed data for errors and made corrections to maintain clean records.
Executed data verification to detect errors.
Evaluated source documents to locate information needed for each data entry field.
Communicated with associates to ensure cohesive completion of work.
Obtained scanned records and uploaded into database.
Education
Expected in 01/2021Associate of Arts | ParalegalLiberty University, Lynchburg, VAGPA:
Expected in 12/2007 | Health Information TechnologyCentral Texas College, Killeen, TXGPA:
Continuing education in Health Information Management Non-Degree Program
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