Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-oriented Public Health Coordinator/Director employs expert consideration to individual aspects of each operation. Retains information and methodically executes ideas and solutions to problems. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Expert Billing Supervisor successful at operating department efficiently. Knowledgeable about invoicing, payment processing and account reconciliations. Accounts receivable expertise and 6 years of experience in billing and payments.

  • Public Health and Safety
  • Medical Records Review
  • Patient Care
  • Environmental Health and Safety
  • Community Health
  • Human Immunodeficiency Virus (HIV) Knowledge
  • Networking
  • Issues resolution
  • Financial management
  • Verbal and written communication
  • Budgeting
  • Staff management
  • Business Administration
  • Rules and regulations
  • Staff development
  • Operations management
  • OSSF Designated Representative
  • Certified Flood Plain Manager
  • Animal Control Certified
  • Microsoft Office suite proficient
  • Customer Service oriented
Work History
03/2017 to Current
Public Health Coordinator/Director City Of Charlottesville Charlottesville, VA,
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
  • Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
  • Inspected area restaurants to measure compliance with food safety and environmental health regulations.
  • Determined whether restaurants' compliance plans satisfied environmental health and food safety requirements.
  • Presented written and oral documentation of investigations, surveys and field assignments.
  • Evaluated employees' compliance with personal hygiene standards and food industry’s Good Manufacturing Practices.
  • Monitored new projects and developments for adherence to local regulations, issued violations and determined necessary corrective actions.
  • Audited new projects and environmental department activities to identify and resolve concerns.
  • Verified information on permits and contracts for projects to assess compliance with legal requirements.
  • Trained employees and new officers on ecologically-sound and sustainable operational procedures.
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
  • Developed and executed targeted relationship and account development strategy.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Conducted field visits and met corporate customers for business development.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored employees and data entry to ensure top efficiency and accuracy.
  • Trained employees on procedures and proper use of systems.
  • Ensured that all grant agreements and negotiated contracts were in compliance with applicable regulations.
  • Kept detailed records of department spending and project progress.
  • Handled office administration and logistics.
  • Identified discrepancies between use and management directives by evaluating historical documents and current reports.
  • Checked into potential license violations and permit concerns to isolate and remedy issues.
  • Completed polished reports outlining findings and corrective action recommendations.
  • Responded to citizens' complaints and requests for information and services.
  • Oversaw credentialing activities for all employees, contractors and consultants.
  • Co-created annual budget and submitted it to county commission council and auditor for review and approval.
01/2011 to 12/2016
Adminstrative Secretary Hall County Road Maintenance City, STATE,
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
  • Implemented brand and demand strategies to meet revenue targets for business services and products.
  • Improved quality processes for increased efficiency and effectiveness.
  • Collaborated with Fleet department on operational support tasks to model importance of group goals.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Recorded data and kept communication log on a daily basis for supervisors and other support staff, encouraging smooth transitions at shift change.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Researched competitive solutions and maintained competitive market comparisons and evaluations.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Developed team communications and information for safety meetings.
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developed and executed plans to monitor standard process adherence.
  • Encouraged good habits and modeled practical problem-solving for staff and clients.
  • Supported marketing programs and campaigns with content and messaging to drive demand.
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Scheduled support staff to guarantee complete coverage for every shift.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Conducted training and change management processes to improve operations.
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Monitored social media and online sources for industry trends.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Developed and executed targeted relationship and account development strategy.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Calibrated instruments and scales in production area and quality lab.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Represented company at public service events and client registration.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
  • Created positioning and key messages to differentiate business solutions and products in market.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Determined and recommended methods to address improvement opportunities.
  • Assisted clients with life skills, including personal hygiene, eating and making good choices.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
10/2009 to 01/2011
Kennel Supervisor Hall County Government City, STATE,
  • Worked 8 to 12-hour shifts with oversight of 250 + animals in kennels or holding pens.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Directed initiatives to provide owned and stray animals with optimal exercise, behavioral support and daily care.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Met with clients to discuss cut and style preferences prior to caring for animals.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Boosted animal health for by carrying out optimal feeding and watering schedule.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Worked with more than 250+ animals each day to provide skilled bathing and grooming services.
  • Observed animal details such as size, condition, behavior and eating habits and documented data with Petsafe.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Assisted Veternarian in performing basic exams and tests such as k9Heartworm, feline panaleukapenia and worming for all species of patients.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Remained alert to environmental conditions such as food, water and shelter to protect safety of dogs.
  • Monitored up to 35 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
  • Monitored health and behavior of animals.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
01/2007 to 10/2009
Animal Control Officer Hall County Government City, STATE,
  • Responded to 15 + daily calls to enforce animal control regulations.
  • Investigated and gathered information regarding animal-related complaints.
  • Captured domestic and wild animals.
  • Identified and recorded animal breeds for records.
  • Attended to calls reporting of wild animal bites.
  • Unloaded and impounded animals received from animal control and public.
  • Implemented trap, neuter and release programs to manage local feral cat population.
  • Processed and logged accurate and detailed incident reports.
  • Noted and followed up on any unusual behavior.
  • Enforced General Services Administration (GSA) policies by anticipating potential security breaches.
  • Delivered accurate verbal and written reports to company personnel.
  • Provided 24-hour emergency response to residents throughout the entire county.
  • Maintained surveillance of building and identified all officials and employees before authorizing entrance.
  • Detected and apprehended any unauthorized personnel.
  • Unlocked rooms and suites for authorized contractors.
  • Investigated all security and safety violations.
  • Maintained accurate and detailed logs of all events during each shift.
  • Collected and organized all surveillance data and information to protect client possessions and workspaces.
  • Responded quickly and effectively to all security violations and duress alarms.
  • Responded to calls in both routine and emergency situations.
Expected in 05/2012
Associate of Science: Health Administration, Pharmacy Practice
University of Phoenix - Tempe, AZ
Expected in 05/2014
Bachelor of Science: Human Resource Management, Health Care Administrat
University of Phoenix - Tempe, AZ
Expected in 05/2016
MBA: Business Management, Human Resource Management
University of Phoenix - Tempe, AZ

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School Attended

  • University of Phoenix
  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Public Health Coordinator/Director
  • Adminstrative Secretary
  • Kennel Supervisor
  • Animal Control Officer


  • Associate of Science
  • Bachelor of Science
  • MBA

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