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Public Health Advisor Covid 19 Case Investigator resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated professional adept at coordinating training, paperwork, and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Devoted troubleshooter with a deep understanding of system architecture and diagnostics via telecommuting roles. Highly skilled at listening to customers, meeting productivity targets, and maintaining current knowledge of company offerings. Offers empathy, reliability, and enthusiasm to ensure customer loyalty.

Skills
  • White Glove customer service.
  • Medical Billing and Medical Coding.
  • Salesforce
  • Zendesk
  • Asana
  • Calendly
  • Technical Writing & Technical Support
  • MS Office & Mac OS
  • Microsoft Teams, Slack, Cisco Jabber, Citrix workspace, Google Suite for Business, & Discord
Work History
06/2021 to Current
Remote Member Experience Coordinator Andover Public Schools Andover, MA,
  • Resolved issues through active listening and open-ended questioning, escalating major problems to supervisor.
  • Acted as first point of contact and set appointments for prospective clients.
  • Input data in Asana to create updated status reports for quick reference of project progress and deadlines.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Maintained excellent attendance record, consistently arriving to work on time.
12/2020 to 06/2021
Public Health Advisor-Covid-19 Case Investigator State Of Montana A And B Trailer Court Number Two, MT,
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed team communications and information for meetings.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Targeted specific community groups with wellness and disease management information.
  • Managed over 50 calls per day
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Taught appropriate parenting behaviors to individuals or families.
  • Performed basic diagnostic procedures such as blood pressure screening, breast cancer screening or communicable disease screening.
  • Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
05/2020 to 12/2020
COVID-19 Contact Tracer B. Braun Medical Inc. Wi, WI,
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level.
  • Lent daily assessment of health screen and symptom data.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Taught appropriate parenting behaviors to individuals or families.
  • Performed basic diagnostic procedures such as blood pressure screening, breast cancer screening or communicable disease screening.
  • Targeted specific community groups with wellness and disease management information.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Drove operational improvements which resulted in savings and improved profit margins.
01/2020 to 04/2020
Pharmacy Assistant SUNY Downstate Hospital Center City, STATE,
  • Kept pharmacy counter and related areas clean, neat, and organized.
  • Answered telephones and provided information about order status, store hours, and pharmacy procedures.
  • Assisted pharmacy staff in preparing medications and filling orders.
  • Counted and labeled prescriptions with correct item and quantity.
  • Provided administrative support including, filing, copying, and faxing.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Prepared packaging and labels for prescriptions, verifying dosage accuracy, side effects, interactions, and refill instructions.
  • Established and maintained patient profiles daily.
  • Communicated instructions to patients or caregivers.
  • Updated computer system with patients, payment, and inventory information.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Assisted pharmacist by filling prescriptions for patients daily via outpatient protocols or Pyxis machines. Responded to patient questions regarding prescription and medication-specific issues.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Prepared bills for insurance companies.
  • Completed and filed documentation for insurance, store, and liability purposes.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs
  • Coached patients to improve life choices.
01/2005 to 06/2017
Pharmacy Technician Kings County Hospital Center, HHC City, STATE,
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured, and compounded medications following standard procedures.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Processed incoming drug orders.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Processed over 800 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Restocked automated medication dispensing equipment.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Prepared bills for insurance companies.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Expected in 01/2014
Bachelor of Arts: Psychology
Cuny Medgar Evers - 1650 Bedford Ave. Brooklyn, NY 11225,
GPA:

completed 59 credits.

Accomplishments
  • First class of contact tracers in the largest contact tracing history of America. Called nearly 10,000 patients who were affected by Covid-19 since May 2020. Completed assessments and gathered contacts.
  • Troubleshooted a variety of technical issues.
  • Documented and resolved salesforce duplicated profiles which led to effective customer service.
  • Collaborated with teams in the development of improving quality management.
  • Trained new pharmacy technicians on pharmacy policies, procedures and best practices.
Certifications
  • Pharmacy Technician Certification Board, PTCB Certification
    John Hopkins Covid-19 Contact Tracer Certificate
    Diabetes Therapy Management Certificate
  • Medication Therapy Management Certificate
  • Medical Billing and Coding Certificate
  • Motivational Interviewing
  • Google IT Support Professional Certificate (in progress)
  • Covid-19 Contact Tracing for Nursing Professionals
  • Covid-19 Data Analysis using Python
  • Covid-19 for Healthcare Workers

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Resume Overview

School Attended

  • Cuny Medgar Evers

Job Titles Held:

  • Remote Member Experience Coordinator
  • Public Health Advisor-Covid-19 Case Investigator
  • COVID-19 Contact Tracer
  • Pharmacy Assistant
  • Pharmacy Technician

Degrees

  • Bachelor of Arts

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