Dedicated professional adept at coordinating training, paperwork, and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Devoted troubleshooter with a deep understanding of system architecture and diagnostics via telecommuting roles. Highly skilled at listening to customers, meeting productivity targets, and maintaining current knowledge of company offerings. Offers empathy, reliability, and enthusiasm to ensure customer loyalty.
Skills
White Glove customer service.
Medical Billing and Medical Coding.
Salesforce
Zendesk
Asana
Calendly
Technical Writing & Technical Support
MS Office & Mac OS
Microsoft Teams, Slack, Cisco Jabber, Citrix workspace, Google Suite for Business, & Discord
Work History
06/2021 to Current
Remote Member Experience CoordinatorAndover Public Schools – Andover, MA,
Resolved issues through active listening and open-ended questioning, escalating major problems to supervisor.
Acted as first point of contact and set appointments for prospective clients.
Input data in Asana to create updated status reports for quick reference of project progress and deadlines.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Maintained excellent attendance record, consistently arriving to work on time.
12/2020 to 06/2021
Public Health Advisor-Covid-19 Case InvestigatorState Of Montana – A And B Trailer Court Number Two, MT,
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Identified issues, analyzed information and provided solutions to problems.
Developed team communications and information for meetings.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Used Microsoft Word and other software tools to create documents and other communications.
Resolved problems, improved operations and provided exceptional service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
Maintained excellent attendance record, consistently arriving to work on time.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Drove operational improvements which resulted in savings and improved profit margins.
01/2020 to 04/2020
Pharmacy AssistantSUNY Downstate Hospital Center – City, STATE,
Kept pharmacy counter and related areas clean, neat, and organized.
Answered telephones and provided information about order status, store hours, and pharmacy procedures.
Assisted pharmacy staff in preparing medications and filling orders.
Counted and labeled prescriptions with correct item and quantity.
Provided administrative support including, filing, copying, and faxing.
Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Prepared packaging and labels for prescriptions, verifying dosage accuracy, side effects, interactions, and refill instructions.
Established and maintained patient profiles daily.
Communicated instructions to patients or caregivers.
Updated computer system with patients, payment, and inventory information.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Assisted pharmacist by filling prescriptions for patients daily via outpatient protocols or Pyxis machines. Responded to patient questions regarding prescription and medication-specific issues.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Prepared bills for insurance companies.
Completed and filed documentation for insurance, store, and liability purposes.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs
Coached patients to improve life choices.
01/2005 to 06/2017
Pharmacy TechnicianKings County Hospital Center, HHC – City, STATE,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Stocked, labeled and inventoried medication to keep accurate records.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Maintained drug inventory levels by ordering necessary medications and supplies.
Counted and labeled prescriptions with correct item and quantity.
Communicated directly with doctors offices via telephone, fax, and email.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Entered and processed patients' prescriptions into internal system.
Counted, measured, and compounded medications following standard procedures.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Processed incoming drug orders.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Reviewed and verified customer information and insurance provider information.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Processed over 800 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Prepared bills for insurance companies.
Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Expected in 01/2014
Bachelor of Arts: Psychology Cuny Medgar Evers - 1650 Bedford Ave. Brooklyn, NY 11225, GPA:
completed 59 credits.
Accomplishments
First class of contact tracers in the largest contact tracing history of America. Called nearly 10,000 patients who were affected by Covid-19 since May 2020. Completed assessments and gathered contacts.
Troubleshooted a variety of technical issues.
Documented and resolved salesforce duplicated profiles which led to effective customer service.
Collaborated with teams in the development of improving quality management.
Trained new pharmacy technicians on pharmacy policies, procedures and best practices.
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