Public Health Advisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly-motivated and with a huge interest in public health with in-depth knowledge and progressive experience in public health . Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Polite and positive with exceptional telephone etiquette. Easily adaptable to high-pressure, dynamic situations. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach.

  • Advising and Educating Patients
  • Positive Attitude and Energetic
  • Reliable and Punctual
  • Customer Service-Oriented
Work History
Public Health Advisor, 03/2021 to Current
Gap Solutions, IncFort Benning, GA,
  • Currently work in DOE SituationRoom
  • Developed and implemented community engagement requirements and programs.
  • Conducted surveys and analyzed data and prepared and maintained reports and records.
  • Targeted specific community groups with wellness and disease management information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted research, gathered information from multiple sources and presented results.
  • Developed and maintained courteous and effective working relationships.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used Microsoft Word and other software tools to create documents and other communications.
COVID-19 Contact Tracer, 05/2020 to 02/2021
Andover Public SchoolsAndover, MA,
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Targeted specific community groups with wellness and disease management information.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Treatment Coordinator, Front Desk, 06/2019 to 09/2020
Esthetix Dental SpaCity, STATE,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Performed in team leader capacity and organized all treatment and placement activities.
  • Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used internal software to process reservations, check-ins and check-outs.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Included family members and support system in patient treatment planning.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Explained treatment choices to patients and helped determine best options.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Conducted interviews with patients to discuss health history, objectives and concerns.
  • Collected room deposits, fees and payments.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Reviewed X-rays to help patients determine best treatments.
Dental assistant, front desk, 10/2017 to 06/2019
Steinway Natural DentalCity, STATE,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Sterilized rooms and prepped equipment and instruments for at least 30 procedures daily.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Prepared patient X-rays and images for review by dentist.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
High School Diploma: , Expected in 06/2009
St. Agnes Academic High School - College Point, NY,
Associate of Arts: Psychology, Expected in
LaGuardia Community College of the City University of New York - Long Island City, NY
  • Currently enrolled and still pursuing completion.

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Resume Overview

School Attended
  • St. Agnes Academic High School
  • LaGuardia Community College of the City University of New York
Job Titles Held:
  • Public Health Advisor
  • COVID-19 Contact Tracer
  • Treatment Coordinator, Front Desk
  • Dental assistant, front desk
  • High School Diploma
  • Associate of Arts

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