Public Health Advisor resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly-motivated and with a huge interest in public health with in-depth knowledge and progressive experience in public health . Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Polite and positive with exceptional telephone etiquette. Easily adaptable to high-pressure, dynamic situations. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach.
Skills
Advising and Educating Patients
Positive Attitude and Energetic
Reliable and Punctual
Customer Service-Oriented
Work History
03/2021 to Current
Public Health AdvisorGap Solutions, Inc – Fort Benning, GA,
Currently work in DOE SituationRoom
Developed and implemented community engagement requirements and programs.
Conducted surveys and analyzed data and prepared and maintained reports and records.
Targeted specific community groups with wellness and disease management information.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Conducted research, gathered information from multiple sources and presented results.
Developed and maintained courteous and effective working relationships.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used Microsoft Word and other software tools to create documents and other communications.
05/2020 to 02/2021
COVID-19 Contact TracerAndover Public Schools – Andover, MA,
Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Notified and interviewed individuals to ascertain novel coronavirus exposure level.
Performed record keeping by logging client information within secure contact-tracing software.
Provided educational and informational resources regarding isolation policies and quarantine measures.
Targeted specific community groups with wellness and disease management information.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
06/2019 to 09/2020
Treatment Coordinator, Front DeskEsthetix Dental Spa – City, STATE,
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Performed in team leader capacity and organized all treatment and placement activities.
Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage.
Confirmed relevant guest information and payment methods to prevent fraud.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Used internal software to process reservations, check-ins and check-outs.
Entered customer data into room system and updated information whenever patrons changed rooms.
Included family members and support system in patient treatment planning.
Kept accounts in balance and ran daily reports to verify totals.
Explained treatment choices to patients and helped determine best options.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Conducted interviews with patients to discuss health history, objectives and concerns.
Collected room deposits, fees and payments.
Educated patients on dental benefits and coordinated proper payment with insurance companies.
Reviewed X-rays to help patients determine best treatments.
10/2017 to 06/2019
Dental assistant, front deskSteinway Natural Dental – City, STATE,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Sterilized rooms and prepped equipment and instruments for at least 30 procedures daily.
Documented patient dental health information, medical history and vital signs for future reference.
Prepared patient X-rays and images for review by dentist.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Education
Expected in 06/2009
High School Diploma: St. Agnes Academic High School - College Point, NY, GPA:
Expected in
Associate of Arts: Psychology LaGuardia Community College of the City University of New York - Long Island City, NY GPA:
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Resume Overview
School Attended
St. Agnes Academic High School
LaGuardia Community College of the City University of New York