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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Cooperative Healthcare Administrator developing effective relationships with all levels of organization. Determines company-wide staffing requirements and proactively searches for new team members. Improves onboarding and training processes to empower staff. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation.

Skills
  • Performance metrics
  • Records management
  • Client safety
  • Client relations
  • Staff supervision
  • Quality assurance controls
  • Facility oversight
  • Records maintenance
  • Accreditation support
  • Employee retention strategies
  • Personnel management
  • Regulatory requirements
  • Schedule management
  • Healthcare delivery
Experience
02/2004 to Current
Public Health Administrator Recurly New Orleans, LA,
  • Implemented cost control policies to limit excessive or unmanaged spending by various teams.
  • Researched health center standards and guidelines to identify best practices and improvement opportunities.
  • Created documentation to articulate departmental roles and drafted statement-of-work for each team.
  • Represented company professionally when engaging with public and government agencies.
  • Responded proactively to concerns and questions by acting on patient, staff and governmental feedback.
  • Archived all correspondence with internal staff and external partners to answer potential future inquiries.
  • Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
  • Communicated with clients with compassion.
  • Reviewed and assessed staff processes, reducing hazards posed for clients and staff while promoting regulatory compliance.
  • Facilitated peer-to-peer conflict resolution.
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
  • Delivered income records, balance sheets and documents to board to keep executives informed of all potential financial issues.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Directed daily operations at six facilities
  • Resolved conflicts promptly among healthcare employees and clients to keep workflows on task.
  • Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Oversaw all grant programs and developed and initiated additional policies and procedures to standardize delivery of service.
  • Participated in meetings with department heads to discuss grant information and continuation.
  • Promoted capital components of various types by identifying and initiating strategies to improve the health of the community.
  • Participated in ordering all supplies needed for each grant.
  • Initiated training and education programs for supporting healthcare staff.
  • Oversaw health district administration, including financial management, recruitment and human resources.
  • Worked closely with Department Managers to maintain day-to-day operations.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
01/1992 to 02/2004
Director of Professional Services Gibson Health Services City, STATE,
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Directed business-wide changes to modernize procedures and organization.
  • Organized and oversaw capital improvement projects to maintain business viability.
  • Prepared, negotiated and executed marketing and service level agreements with clients.
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Increased organization's exposure to Home Health industry to grow sales profitability.
  • Provided organizational leadership to over 40 professionals.
  • Exercised leadership of health business dedicated to building and supporting Home Health in East St. Louis, IL..
  • Built relationships with strategic partners leading to business development opportunities.
  • Crafted and monitored internal control systems.
  • Partnered with executive team to define company goals.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
  • Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Established new workflow and employee training processes to improve operational efficiency.
  • Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
  • Hired, trained and mentored staff members to maximize productivity.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Optimized supply chain to reduce materials costs and improve distribution.
  • Led startup and opening of a Nursing Center and provided business development, creation of operational procedures and workflow planning.
  • Created program to promote new managers from within, leading to cohesive leadership structure.
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
09/2003 to 01/2004
Division Director of Case Management East Side Health District City, STATE,
  • Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for clients.
  • Identified strengths and opportunities for staff improvement based on audit results.
  • Determined functional status, activity, acuity and self-management levels to make proper referrals.
  • Developed comprehensive client-driven case plan with short and long-term goals.
  • Conducted assessments to obtain information for participant-centered plan of care.
  • Performed audits of objectives and case progression for case management team.
  • Constructed case notes and comprehensive reports, including data entry into Cornerstone portal.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
  • Managed multiple program budgets and approved purchases for staff.
  • Coordinated support services and optimized communication between healthcare workers and clients.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Coordinated resources from diverse providers for intervention plans.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Coordinated between various entities to manage cases.
  • Collaborated with different disciplines to provide cohesive care to clients.
  • Provided supervision, case assignments, and approval of closed cases for case managers.
  • Fostered staff satisfaction and performance by implementing improved disciplinary policies.
  • Assisted clients in receiving high-quality, appropriate care with best possible results.
Education and Training
Expected in 03/2006
MBA: Health Care Management
University Of Phoenix - On Line,
GPA:
Expected in 05/1976
Bachelor of Science: Nursing
St Louis University - St Louis, MO,
GPA:
Expected in 04/2014
Master Gardener: Horticulture
University Of Illinois - Extension - Collinsville, IL,
GPA:
Activities and Honors
  • Member, Alpha Kappa Alpha Sorority, Inc.
  • Member, Governor's Breast & Cervical Caner Task Force - (past)
  • Member, Advisory Board of the Healthy Families Of Illinois Program (present)
  • Member, Region IV Liaison to Executive Council for Illinois Public Health Administrator Association (past)
  • Member, State of Illinois Health and Improvement Plan (present)

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Resume Overview

School Attended

  • University Of Phoenix
  • St Louis University
  • University Of Illinois - Extension

Job Titles Held:

  • Public Health Administrator
  • Director of Professional Services
  • Division Director of Case Management

Degrees

  • MBA
  • Bachelor of Science
  • Master Gardener

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