Public Benefits Specialist Resume Example Washington State Department Of Social And Health S

PUBLIC BENEFITS SPECIALIST

Summary

I have worked in Customer Service in Yakima Valley for over 20 years from retail to currently in a private office setting. I pride my ability to talk to Customers or Clients professionally in the workplace and listen to their needs. I am a very quick learner and can adapt to change on demand. As a Team Player I will always do what's best for the company and do so by abiding by Company Policies and Procedures.

I look forward to challenges and can meet deadlines as needed with proper training. I am very friendly and will go above and beyond to be friendly to Customers and Co- Workers.

I have volunteered my extra curricular time for the last 5 years to Coaching Girls Youth Fastpitch for a local Travel Team, where both of my Daughters have played. The Memories made with these families on and off the field have been amazing and will last a lifetime.

I look forward to working in a new and challenging atmosphere where I can show that what I bring to the table is Authentic, True and Valuable.

Thank You for taking the time to go through this resume and I look forward to hearing from one of your hiring Managers.

Skills

Customer Service Oriented
Public relations understanding
Professional Sales
Effective public awareness
Quick Learner
Public safety
Community resources specialist
Public speaking skills
Team Player

Friendly
Adapts to Changes
Basic Computer Knowledge
Handheld Devices
Keeping track of Customer Accounts
Retail Management Experience
Inventory
Route Sales

Experience

05/2012 to Current

Public Benefits SpecialistWashington State Department of Social and Health S － Yakima, Washington

Learned Policies and Procedures to support office needs.
Issue Public Benefits such as Cash, Food and Medical Programs at State Level.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks.
Utilized State Programs to compile data gathered from various sources.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

05/2011 to 04/2012

Route Sales DriverCintas － Yakima, WA

Increased sales by engaging with customers to identify needs and offer new product solutions.
Addressed customer concerns head-on by using service expertise and knowledge of company policies to develop successful solutions.
Coordinated paperwork and payments with consistent accuracy to keep impeccable route records.
Operated commercial delivery vehicle over as many as 100 miles per day to service customers across Yakima County.
Distributed Uniform and products to 100+ customers per day by quickly unloading items, restocking shelving and collecting empty racks and containers.
Maintained clean, functional vehicle to give professional appeal to customers and prevent breakdowns.
Coordinated with Dispatch to get delivery route information and changes.
Collected payment from customers by Cash and Checks, made change and provided receipts.
Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
Entered customer orders in Personal handheld device to document sales.
Drove up to 100 miles daily using Delivery vehicle to deliver Pructs and Services.
Maintained positive attitude and diplomacy when dealing with customers and other team members.

02/1998 to 03/2011

ManagerRadio Shack － Yakima, WA

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Managed day-to-day operations, including supervision and assignment delegation for 10 employees.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Led employee performance reviews and discussed improvement strategies with each team member.
Enhanced team member productivity by improving monitoring systems and motivational strategies.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Coached new team members on job tasks and performance strategies.
Trained current employees on additional jobpositions to maintain coverage of roles at all times.
Coordinated and launched grand openings for new stores.
Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
Reviewed performance reports and used data to develop continuous improvement initiatives.
Gave input on how to improve training and employee productivity.
Oversaw personnel recruitment, performance and scheduling.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Greeted and assisted all customers daily in high-traffic retailer.

Education and Training

06/1996

High School DiplomaA.C. Davis High School － Yakima, WA

Resume Overview

Companies Worked For:

Washington State Department of Social and Health S
Cintas
Radio Shack

School Attended

A.C. Davis High School

Job Titles Held:

Public Benefits Specialist
Route Sales Driver
Manager

Degrees

High School Diploma

Public Benefits Specialist Resume Example

Resume Score: 80%

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