Performance Driven and Energetic Customer Service Representative. Focused on driving productivity by leveraging strong concierge and management skills. Dedicated and Responsible Customer Service Specialist who excels at prioritizing, and multiple tasking. Following through to achieve project goals, seeking a role in increasing responsibility and authority. Customer Service Representative motivated to maintain outstanding customer satisfaction and contribute to company success.
Strong organizational skills
Energetic work attitude
Sharp problem solver
Active listening skills
Customer service expert
Adaptive team player
Seasoned in conflict resolution
Proxy Specialist05/2015 to 11/2015Boston Financial ServicesQuincy, MA
Customer Service Call Center.
Work in a team environment.
Making outbound and inbound calls to shareholders.
Solicit proxy votes from existing shareholders by telephone in an effort to follow up from a mass mailing.
Gather proxy votes.
Provide necessary information regarding quarterly meetings, and changes to investments.
Customer Service03/2013 to 10/2014John HancockSouth Boston, MA
Scan life insurance policies to appropriate staff member.
Research policy numbers using AWD software.
Sort and count and distribute mail to other departments.
Receive customer payments by checks, logging in customer payments.
Using Excel software create Spreadsheet.
Management Assistant12/2011 to 03/2013Canterbury PlaceRoslindale, MA
Taking inbound Calls
Handle inquires, direct them to the appropriate person according to their needs.
Maintain Housing waiting list, accept and file new housing applications.
Use computer for various applications, such as database management and Word Processing.
Taking messages. Operate office equipment, such as fax machine, copier, phone systems.
Arrange for repairs when equipment malfunctions.
Prepare work orders for tenants.
Credit Resource Analyst03/2009 to 12/2011First Marblehead Education ResourcesMedford, MA
Loaning money or extending credit, Analyze financial records and client records using the data to recommend payment plans.
Complete loan applications, including credit analyses and summaries of loan requests.
Analyze customer financial statements.
Submit to loan committees for approval.
Maintain accurate credit files and collection files.
Maintain electronic collect notes for each customer account.
Registration Speacialist11/2015 to CurrentMarathon StaffingBoston , MA
Registering customers a local conferences.
Taking payment and issuing badges.
Addressed customer service inquiries in a timely and accurate fashion.
Attention to detail, Strong Call Center skills,Make Copies, Customer Service, Data base management, Fax machine, Organize files, Financial statements, I Meetings, Phone system, Proxy reception, Research, Spreadsheets, Take messages, Team player, Time Management, Word processing, Multi-tasking, Careful and active listener.