Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Flexible, committed, highly self-motivated with positive attitude, team player.
  • Customer centric and excellent work ethic.
  • Quick in learning and adapting to new changing environment.
  • Successful in working in both team and independent environment.
  • Ability to work under pressure and multi task.
  • Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
  • Safety oriented
  • Excellent Communication
  • Results-oriented
  • Microsoft Office
  • Multitasking
  • Critical thinking
  • Training & Development
  • Problem resolution
  • First Aid/CPR
  • Premises surveillance
  • Quality standards
  • Ability to Analyze and detect exceptions
  • Reliability
  • Security procedures knowledge
Protective Services Officer, 03/2020 - Current
Texas Instruments Incorporated Richardson, TX,
  • Alarm monitoring with Lenel.
  • Prevented intrusion, criminal activity, vandalism and injuries to workers with proactive oversight of location safety and security.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Evaluate S&LP process performance, internal policies and recommend mitigation.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Manage physical security of sites though guarding service &monitor optimum functioning of electronic surveillance and alarm devices.
  • Drive corrective and preventive process changes that could impact shrink reduction matrix positively.
  • Coordinate with Government agencies for further support based on investigation findings.
Ambassador/ Hazmat Associate, 01/2019 - 03/2020
Amazon.Com, Inc. Santa Barbara, CA,
  • Process customer returned orders making sure that it is the right item.
  • Maintained accurate daily, weekly, and monthly metrics audits on safety on new associates.
  • Lead and Perform Specific Safety Training as required by the Safety Manager for new associates.
  • Investigating customer accounts and identifying fraudulent accounts there by saving the company a great deal of money.
  • Perform Safety Observations & Audits.
  • Process hazardous materials in a safely manner making sure the products or orders.
  • Assisted EHS specialist in risk mitigation on the floor
  • That are processed and are placed at the right safety locations.
  • Assist in problem solving and removing barriers for associates.
  • Resolved issues regarding customer complaints and escalated worsening concerns to my Manager for remediation.
  • Supported management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws.
  • Experience maintaining confidentiality in matter involving security and/or personnel issues in the workplace
Seasonal Process Assistant, 03/2017 - 12/2018
Amazon Fulfillment Center-PHX6 City, STATE,
  • Assist, coach, train, motivate and engage associates to ensure productivity and quality metrics are met for customer shipments.
  • Monitor and address any delays of items for customer shipments to ensure a good Customer experience.
  • Continuously engage associates showing them their rates, and removing any barriers In the way.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Planned and prepared workflow schedules, delegating tasks for associates.
  • Conducted risk assessments related to jobs performed
  • Assist in problem solving, monitoring CPT's and locating totes.
  • Manage CPT's in multiple areas meeting the expectation of no misses.
  • Engage and interact with associates to meet and exceed rates, bring high energy on the floor and removing applicable barriers.
  • Lead a team of 20-35 associates to ensuring high safety standards productivity and quality are met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Inbound and Outbound Warehouse Associate, 08/2015 - 03/2016
Integrity Staffing Solutions City, STATE,
  • Picking items to fulfill customers orders.
  • Stowing items in bins, setting the pickers up for success and making sure the Customer gets the right shipment.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Palletized boxes to streamline movement and shipment.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
Education and Training
High School Diploma: , Expected in 2006
ClaireMutendi High School - , Masvingo
  • First Aid CPR AED (American Heart Association) ( 2017- Current)
  • DOT Hazardous Materials Training part 1, 2 and 3 (KNET)
  • Resource Conservation and Recovery Act (RCRA) Training (KNET)
  • AMZN: Security > Introduction to Incident Management (KNET)
  • Introduction to Incident Command System, ICS-100 (FEMA)
  • GSO: Case Management System Training (AMER)
  • GSO: Video Review, Video Evidence, Job Aid (KNET)

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    School Attended

    • ClaireMutendi High School

    Job Titles Held:

    • Protective Services Officer
    • Ambassador/ Hazmat Associate
    • Seasonal Process Assistant
    • Inbound and Outbound Warehouse Associate


    • High School Diploma

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