Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
- Flexible, committed, highly self-motivated with positive attitude, team player.
- Customer centric and excellent work ethic.
- Quick in learning and adapting to new changing environment.
- Successful in working in both team and independent environment.
- Ability to work under pressure and multi task.
- Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
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Experience
Protective Services Officer, 03/2020 - Current
Texas Instruments Incorporated – Richardson, TX,
Texas Instruments Incorporated – Richardson, TX,
- Alarm monitoring with Lenel.
- Prevented intrusion, criminal activity, vandalism and injuries to workers with proactive oversight of location safety and security.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Evaluate S&LP process performance, internal policies and recommend mitigation.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Manage physical security of sites though guarding service &monitor optimum functioning of electronic surveillance and alarm devices.
- Drive corrective and preventive process changes that could impact shrink reduction matrix positively.
- Coordinate with Government agencies for further support based on investigation findings.
Ambassador/ Hazmat Associate, 01/2019 - 03/2020
Amazon.Com, Inc. – Santa Barbara, CA,
Amazon.Com, Inc. – Santa Barbara, CA,
- Process customer returned orders making sure that it is the right item.
- Maintained accurate daily, weekly, and monthly metrics audits on safety on new associates.
- Lead and Perform Specific Safety Training as required by the Safety Manager for new associates.
- Investigating customer accounts and identifying fraudulent accounts there by saving the company a great deal of money.
- Perform Safety Observations & Audits.
- Process hazardous materials in a safely manner making sure the products or orders.
- Assisted EHS specialist in risk mitigation on the floor
- That are processed and are placed at the right safety locations.
- Assist in problem solving and removing barriers for associates.
- Resolved issues regarding customer complaints and escalated worsening concerns to my Manager for remediation.
- Supported management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws.
- Experience maintaining confidentiality in matter involving security and/or personnel issues in the workplace
Seasonal Process Assistant, 03/2017 - 12/2018
Amazon Fulfillment Center-PHX6 – City, STATE,
Amazon Fulfillment Center-PHX6 – City, STATE,
- Assist, coach, train, motivate and engage associates to ensure productivity and quality metrics are met for customer shipments.
- Monitor and address any delays of items for customer shipments to ensure a good Customer experience.
- Continuously engage associates showing them their rates, and removing any barriers In the way.
- Responded to advanced issues with professional and relationship-focused approach.
- Planned and prepared workflow schedules, delegating tasks for associates.
- Conducted risk assessments related to jobs performed
- Assist in problem solving, monitoring CPT's and locating totes.
- Manage CPT's in multiple areas meeting the expectation of no misses.
- Engage and interact with associates to meet and exceed rates, bring high energy on the floor and removing applicable barriers.
- Lead a team of 20-35 associates to ensuring high safety standards productivity and quality are met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Inbound and Outbound Warehouse Associate, 08/2015 - 03/2016
Integrity Staffing Solutions – City, STATE,
Integrity Staffing Solutions – City, STATE,
- Picking items to fulfill customers orders.
- Stowing items in bins, setting the pickers up for success and making sure the Customer gets the right shipment.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Palletized boxes to streamline movement and shipment.
- Resolved conveyor system issues by clearing jams and blockages.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
Education and Training
High School Diploma: , Expected in 2006
ClaireMutendi High School - , Masvingo
ClaireMutendi High School - , Masvingo
Certifications
- First Aid CPR AED (American Heart Association) ( 2017- Current)
- DOT Hazardous Materials Training part 1, 2 and 3 (KNET)
- Resource Conservation and Recovery Act (RCRA) Training (KNET)
- AMZN: Security > Introduction to Incident Management (KNET)
- Introduction to Incident Command System, ICS-100 (FEMA)
- GSO: Case Management System Training (AMER)
- GSO: Video Review, Video Evidence, Job Aid (KNET)
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School Attended
- ClaireMutendi High School
Job Titles Held:
- Protective Services Officer
- Ambassador/ Hazmat Associate
- Seasonal Process Assistant
- Inbound and Outbound Warehouse Associate
Degrees
- High School Diploma
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