property mgr public housing specialist cos rim resume example with 20+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
Certified Occupancy Specialist RIM Certification Specialist Relocation Specialist Mixed Finance Portfolio Specialist Leasing specialist Developing and implementing marketing plans person Working with Maintenance Staff, including scheduling of work orders and maintaining make ready units and keeping vacant schedules Working knowledge of property management accounting and bookkeeping experience Property Management Software (knowledge in Yardi) Resident rent collections, and posting of payments Resident retention and lease renewals Resident/Vendor Relations Project Management Trainer Appeals Coordinator Recreations Coordinator / Resident Services Facilitator Familiar with HUD Rules and Regulation as well as Reports Rental Integrity Management Specialist Auditor / Conventional Multi-Family & Public Housing Leasing Multi Family & Public Housing Person. All areas of Customer Service Management (internal & external)
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Eastlake Management & Development Corp – City, STATE,
- Sustained and upheld immaculately a 10 Story 362 unit Hi-Rise Multi-Family Building.
- Sustained 102 Public Housing Units in several 3 story Chicago Style Condo Dwellings in the Old Town Community;.
- Daily achievements consisted of but not limited to: Demonstrated ability to manage multiple and complex operational matters on a daily basis, Recertification, EIV, Yardi, Rent collection, Resolution of tenant issues, Quarterly Inspections (internal and external.) Accounting issues (Formulated Annual Budget) Adhered to Capital Projection Plans/ Located Vendors, Received Bids , Responsible for implementation of Rules & Regulation for the building/ Condo Association, Responsible for day-to-day supervision of staff, Regulated schedules and shifts, Processed Move-Ins and Move-Outs, As well as all basic functions of a property manager.
- Audited 10% of our Multi-Family Housing Unit Files based on building size, discussed finding with Property Manager all while maintaining HUD's guidelines for tenant files within a multi-family- public housing dwelling, Worked with CHA Relocation Team to relocate Low Income Families to Multi-Family Mixed Income Permanent Housing Communities, Handled all facets of the receiving PM duties as it relates to receiving newly families into a mixed income portfolio and placing them into their permanent housing, Maintained relationship with Condo Owners and or Managing Agents, Prepared manager and maintenance personnel for REAC Inspections (Scores achieved in the 85-95% -A, percentile (within my portfolio), Managed Residential /Tenant Advocate Groups also know as Local Advisory Counsel - Tenant Group.
Ameritech AIMS – City, STATE,
- Achieved and maintained superior customer service on a 3rd tier support level (management.) Constructing and delivery of training material to management.
- Manage and maintain e-mail boxes for internal and external customers, such as: Enhancements, Feedback, Comments and Support for the Internet Division.
- Acknowledged our customers concerns and provided feedback.
- Submit request for Static IP address and Dedicated Access.
- Conduct Surveys from our *front line associates to ensure their needs are being met, as well as, following up with managers to ensure the needs of our front line associates were being met.
- Addressed and resolved appeals and escalations from internal and external customers via mail or e-mail, all while maintaining the response within our database.
Ameritech Cellular – City, STATE,
- Achieved remarkable results for motivating, monitoring, developing and delivery of training material to our front line associates, along with making sure paramount customer service was being delivered to our cellular customers.
- Delivered yearly performance reviews, maintained confidential documents professionally while interacting with peers & staff.
Business Management
Customer Care Specialist
Customer Service Executive
Relocation Specialist / Placing families into permanent housing
Housing Inspections - HQS
REAC Scheduling and Preparations
Telecommunications Specialist, VRU Specialist, Automatic Dialer Familiar.
Customer Relations Specialist, Vendor Management, Budgeting, Performance Apprasial Reviewing, Customer Service Management
- UPCS Inspecting
- Relocation Specialist
- REAC Scheduling and Preparations
- Telecommunications Specialist, VRU Specialist, Automatic Dialer Rep.
- Customer Service / Team Manager
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Resume Overview
School Attended
- Roosevelt University
- Western IL. University
Job Titles Held:
- Property Mgr. / Public Housing Specialist / COS / RIM
- Members Support Manager / Project Manager
- Customer Service Supervisor / Team lead
Degrees
- Bachelor of Science
- Bachelor of Science
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